MASHIUR RAHMAN
LAKSHMIPUR
Summary
Bilingual Human Resources Administrator offering 3 years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth. Personable operation manager with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Accomplished Human Resources Administrator with 5 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
8
8
years of professional experience
Work History
Hr Admin
Black Fox International Ltd
Dhaka
04.2021 - Current
- Answered employee inquiries regarding health benefits and 401k options.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Oversaw hiring, staffing, and labor law compliance.
Senior Service Advisor
Yume International Training Center & Travel
Dhaka
12.2019 - 03.2021
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
Operations Manager
Vibes Club in Malaysia
kuala lumpur
04.2018 - 06.2019
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
Operations Manager
Grove Night Club in Malaysia
kuala lumpur
08.2017 - 03.2018
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Sales Advisor
Mobile 2go JMJ in Malaysia
Ipoh Perak
12.2016 - 07.2017
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Supervisor
Provita feed
Dhaka
01.2015 - 02.2016
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Law - Law (Pre-Law) Current Student
European University
Dhaka, Bangladesh06.2021
High School Diploma -
Govt. Bangla College
Dhaka, Bangladesh01.2021
Diploma in Laboratory Medicine - Diploma in Medical Science
Samoly Ideal Medical Institute
Lakshmipur, Bangladesh03.2015
Class 1-10 - General Studies
Char Samsuddin Jaheria Islamia Dhakhil Madrasha
Lakshmipur, Bangladesh02.2011
Skills
- Complaint Response
- Human Resource Management
- Specialized HR Projects
- Drug Screening
- Benefits Administration
- Employment Record Verification
- HR Support
- Human Relations
Languages
Bengali
Native language
English
Advanced
C1
Chinese (Mandarin)
Beginner
A1
Timeline
Hr Admin
Black Fox International Ltd
04.2021 - Current
Senior Service Advisor
Yume International Training Center & Travel
12.2019 - 03.2021
Operations Manager
Vibes Club in Malaysia
04.2018 - 06.2019
Operations Manager
Grove Night Club in Malaysia
08.2017 - 03.2018
Sales Advisor
Mobile 2go JMJ in Malaysia
12.2016 - 07.2017
Sales Supervisor
Provita feed
01.2015 - 02.2016
Bachelor of Law - Law (Pre-Law) Current Student
European University
High School Diploma -
Govt. Bangla College
Diploma in Laboratory Medicine - Diploma in Medical Science
Samoly Ideal Medical Institute
Class 1-10 - General Studies
Char Samsuddin Jaheria Islamia Dhakhil Madrasha
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