MAZHARUL ISLAM BHUIYAN
Technical Project Manager
Dhaka
Summary
Technical management professional prepared for demanding projects. 8 years of proven track record in driving technology initiatives, ensuring timely delivery, and aligning with business goals. Strong focus on team collaboration and delivering impactful results. Adept at navigating dynamic environments, leveraging expertise in project planning, risk management, and stakeholder communication. Known for adaptability and reliability in achieving project success.
Overview
2
2
Languages
2
2
Certifications
8
8
years of professional experience
Work History
Technical Project Manager - AI Solutions
DataCrunch
11.2025 - Current
- Led the delivery of multiple AI and software initiatives across Product, Engineering, QA, and DevOps teams, improving delivery predictability through structured planning, governance, and release management.
- Implemented billing governance and cost-control processes, enhancing financial oversight and uncovering opportunities to optimize operational expenditure.
- Improved engineering resource utilization through capacity planning and workload optimization, increasing team efficiency while maintaining product quality standards.
- Stabilized DevOps operations through process improvements, team alignment, and proactive stakeholder engagement, reducing delivery bottlenecks and mitigating talent retention risks.
- Streamlined DevOps operations through process improvements, team alignment, and proactive stakeholder engagement, addressing delivery bottlenecks and supporting talent retention.
- Developed executive-level reporting and project governance frameworks, equipping leadership with actionable insights into project health, risks, dependencies, and delivery performance.
Senior Project Manager - Tech Service
Remote Office Pty. LTD. (Australia)
04.2024 - 08.2025
- Achieved 0% churn in Q3–Q4 2024 and 20% inbound growth by executing strategic success planning and deepening client relationships.
- Led service delivery for 13 high-value global client accounts, ensuring SLA compliance, proactive communication, and continuous alignment with business objectives.
- Identified upsell and cross-sell opportunities, enhancing recurring revenue and increasing service value across multiple accounts.
- Mentored cross-functional teams to establish client-centric service culture, resulting in improved satisfaction scores and increased NPS.
- Partnered with client-side executives and internal leadership to secure renewals and achieve long-term contract success through value-focused engagement.
Project Manager - Tech Service
Remote Office Pty. LTD. (Australia)
04.2023 - 03.2024
Service Delivery Manager (Technology)
Remote Office Pty. LTD. (Australia)
04.2022 - 03.2023
Assistant Manager (Technology)
Remote Office Pty. LTD. (Australia)
01.2021 - 03.2022
Senior Executive (Project Management)
DTMWEB (Bangladesh)
11.2019 - 12.2020
Executive (Project Management)
DTMWEB (Bangladesh)
11.2018 - 10.2019
Intern (Client Service - IT)
DTMWEB (Bangladesh)
07.2018 - 10.2018
Education
MSc Engineering - Information & Communication Technology
01-2025
BSc Engineering - Information & Communication Technology
01-2019
Skills
AI Solutions Delivery (end-to-end)
Technical Project Management
Agile methodologies
AI Project Lifecycle
SDLC management
API integration
Technical Architecture Reviews
Cloud platforms
DevOps collaboration
Jira & Confluence Administration
Risk management
Technical documentation
Stakeholder communication
Certified Scrum Master
Budget & Cost Control
UAT & Release Management
Resource Allocation & Capacity Planning
GitHub (Repository Management)
AI Product Strategy and Roadmapping
Prompt Engineering & RAG Design
Accomplishments
- Clients' Favorite of the Year - 2023 | Remote Office Pty. LTD. (Australia) | Recognized company-wide for outstanding client relationship management, responsiveness, and long-term value delivery across high-priority accounts.
- 4 Consecutive Promotions (2021–2024) - Remote Office Pty. LTD. (Australia) | Fast-tracked through four progressive leadership roles over four years, driven by performance, client impact, and team leadership in service delivery.
- Employee of the Month - 4 Times | DTMWEB (Bangladesh) | Nov 2018, Aug 2019, Mar 2020, May 2020 | Honored multiple times for exceptional project execution, client engagement, and proactive contributions to organizational success.
Certification
Scrum Master Foundation Certified (Scrum.as) - Credential ID ISMF6798
Timeline
Technical Project Manager - AI Solutions - DataCrunch
11.2025 - Current
Senior Project Manager - Tech Service - Remote Office Pty. LTD. (Australia)
04.2024 - 08.2025
Project Manager - Tech Service - Remote Office Pty. LTD. (Australia)
04.2023 - 03.2024
Service Delivery Manager (Technology) - Remote Office Pty. LTD. (Australia)
04.2022 - 03.2023
Scrum Master Foundation Certified (Scrum.as) - Credential ID ISMF6798
02-2022
Project Management Essentials Certified (PMEC) - Management & Strategy Institute - Credential ID 91540497
08-2021
Assistant Manager (Technology) - Remote Office Pty. LTD. (Australia)
01.2021 - 03.2022
Senior Executive (Project Management) - DTMWEB (Bangladesh)
11.2019 - 12.2020
Executive (Project Management) - DTMWEB (Bangladesh)
11.2018 - 10.2019
Intern (Client Service - IT) - DTMWEB (Bangladesh)
07.2018 - 10.2018
Comilla University - MSc Engineering, Information & Communication Technology
Comilla University - BSc Engineering, Information & Communication Technology