Md Abdul Jalil Khan
Senior General Manager Operations And Hospitality
Dhaka
Summary
Results-driven leader with extensive experience in high-level management roles, delivering strategic direction and fostering collaboration. Skilled in Sales-Marketing and operational management and strategic planning, consistently achieving impactful results through strong relationship-building. Committed to contributing to environments that prioritize reliability and service.
Overview
2
2
Languages
4
4
Certifications
30
30
years of professional experience
Work History
Sr. GM-Operations and Hospitality
Evercare Hospital Chattogram
2025.06 - Current
- Directed cross-departmental coordination to enhance workflow and optimize resource utilization.
- Expanded revenue growth base by 18% through strategic operations initiatives
- Led end-to-end operations to ensure efficient delivery of high-quality care.
- Oversaw staffing and facility management while contributing to quality improvement initiatives.
- Oversee staffing, facility management, and contributed to quality improvement initiatives and
GM-Operations [Head of Operations (HOO)]
United Hospital Limited
2021.03 - 2025.06
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed hospital operations and administrative functions to enhance service delivery
- Piloted sustainable business growth through operational efficiency and process optimization, strengthening compliance and governance standards
- Led multidisciplinary teams to achieve organizational goals and key performance indicators
- Directed overall hospital operations and administrative functions
- Expanded revenue growth base by 20% through strategic operations initiatives
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Director, Marketing and Business Development
Praava Health (BD)
2016.11 - 2021.03
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Led marketing strategy, brand positioning, and business growth initiatives
- Managed PR, media relations, product launches, and integrated marketing campaigns to strengthen brand presence
- Enhanced patient acquisition through targeted communication strategies, resulting in increased engagement
- Managed PR, media relations, product launches, and integrated campaigns
- Piloted sustainable business growth initiatives that expanded customer base by 40%
Head of Operations, Marketing and Business Development
Asgar Ali Hospital
2014.11 - 2016.10
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Managed hospital operations, integrating marketing and business development functions to enhance overall performance
- Led brand management and executed PR campaigns and promotional strategies to strengthen market presence
- Managed hospital operations alongside marketing and business development functions
- Developed customer base by 30% through strategic marketing and branding initiatives
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
Marketing and Business Development
Square Hospitals
2005.11 - 2014.10
- Managed corporate marketing and communication strategies to enhance brand visibility
- Led product launches, advertising campaigns, and brand positioning
- Strengthened corporate relationships, leading to increased market share
- Expanded client base by 20% through targeted business and branding initiatives
Assistant Manager – Operations
Popular Diagnostic Centre and Hospital
1996.07 - 2005.10
- Managed daily operations and team performance
- Developed and executed B2B marketing programs to enhance market reach
- Expanded client base by 78% over 9 years through targeted operational initiatives
Education
MBA - Marketing and International Business
2011-10
GPA: CGPA: 3.75/4
MA - I S
1993-09
Result: 1st. Class
BA (Hons) - I S
1992-07
Result: 2nd Class
HSC -
1989-08
Result: 1st. Division
SSC - Arts
1987-07
Result: 2nd Division
Skills
Hospitality Management
Sales development and Sales management
Operational efficiency
Process optimization
Cost reduction and Profitability optimization
Revenue growth strategies
Brand management and media communication
Leadership decision-making
Customer Experience Strategy,
Lead generation
Multitasking Abilities
Team collaboration
Accomplishments
- Awarded “Excellence in Marketing” for contribution to healthcare marketing (Successfully led high-impact marketing campaigns and product launches and built strong corporate partnerships and increased customer base significantly)
- Recognized as The Best Employee of the Year at Popular Diagnostic Centre (Improving operational efficiency and patient service quality across multiple departments)
Certification
1. Quality Management System (QMS international) Duration Feb 2012 to 2012 1 month
Interests
Anchoring, Acting, TV and Radio presentation
Extra -Curricular Activities:
Anchoring, Acting, TV and Radio presentation Anchoring, Acting, TV and Radio presentation
Personal Strengths
· Strong leadership and decision-making ability
· Excellent communication and stakeholder management
· High adaptability and problem-solving skills
· Ability to work independently and under pressure
Timeline
Sr. GM-Operations and Hospitality - Evercare Hospital Chattogram
2025.06 - Current
GM-Operations [Head of Operations (HOO)] - United Hospital Limited
2021.03 - 2025.06
Director, Marketing and Business Development - Praava Health (BD)
2016.11 - 2021.03
Head of Operations, Marketing and Business Development - Asgar Ali Hospital
2014.11 - 2016.10
Marketing and Business Development - Square Hospitals
2005.11 - 2014.10
Assistant Manager – Operations - Popular Diagnostic Centre and Hospital
1996.07 - 2005.10
(International Islamic University Chittagong) - MBA, Marketing and International Business
University of Dhaka - MA, I S
University of Dhaka - BA (Hons), I S
Sirajganj Govt. College - HSC,
Gyanadayini High School - SSC, Arts