MD Amir Hossain
Dhaka,Bangladesh
Summary
Dedicated and customer-focused aviation professional with over 2 years of experience as a Customer Service Assistant in a reputed airline. Skilled in passenger handling, check-in procedures, boarding coordination, and service recovery while ensuring safety, accuracy, and customer satisfaction. Seeking to contribute my operational knowledge and communication skills to a dynamic aviation team while growing professionally within the airline industry.
Overview
1
1
Certificate
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Assistant
US-Bangla Airlines
08.2023 - Current
- Provided professional customer service to passengers during check-in, boarding, and arrival procedures
- Assisted passengers with ticketing issues, seat allocation, baggage queries, and special service requests
- Coordinated boarding process to ensure on-time departure and compliance with airline procedures
- Handled passenger complaints and service recovery with a calm and customer-oriented approach
- Verified travel documents, boarding passes, and baggage tags according to aviation regulations
- Communicated effectively with ramp, load control, and cabin crew for smooth flight operations
- Maintained accuracy in passenger data entry and documentation
- Followed safety, security, and airline operational policies at all times
Education
MBA -
Comilla Victoria Gov College
Cumilla 06.2023 - current
BBA - Management
National University
Dhaka, Bangladesh 06.2018 - 06.2022
Skills
- Microsoft Word
- Excel
- PowerPoint
- Email & Internet Browsing
- Data Entry & Documentation
- Basic Office Software Operations
- Airline reservation systems
- Passenger handling systems
Certification
I certify that, according to my knowledge and belief, this CV correctly describes myself. I undersigned that wistful misstatement described herein may lead to my disqualification or dismissal, if employed.
Languages
Bengali
First Language
English
Upper Intermediate
B2
Timeline
Customer Service Assistant
US-Bangla Airlines
08.2023 - Current
MBA -
Comilla Victoria Gov College
06.2023 - current
BBA - Management
National University
06.2018 - 06.2022
References
Rafi Ahmed Rafsan, US BANGLA AIRLINES, Senior Executive, 01681425689, rafiahmedrafsan@gmail.com
Mailing Address
H-506, Masjid Road, Ashkona, Dakshin Khan, Dhaka, Dhaka, 1230
safety management
- training
- basic safety and SMS for Ground handling
Date:15 December 2025
Languages
Native, Good working proficiency
References
Rafi Ahmed Rafsan, US BANGLA AIRLINES, Senior Executive, 01681425689, rafiahmedrafsan@gmail.com
Mailing Address
H-506, Masjid Road, Ashkona, Dakshin Khan, Dhaka, Dhaka, 1230
safety management
- training
- basic safety and SMS for Ground handling
Date:15 December 2025