Md. Asaduzzaman

Major Roles as HR Business Partner

- Strategic HR Design

- Building Talent Supply (Recruitment)

- HR Change Facilitation

- Ensure Organizational Effectiveness

- Employee Engagement and Cultural Improvement

- Managing HR Operations

- Bring Operational Efficiency without compromising service quality

- Taking care of other HR Services

Major Roles as Senior Industrial Relations Expert

- Trade Union management from employer perspective

- Formulate and ensure good governances/SoP are in place for union management (e.g. Recognition/Basic Agreement/Agreement for Mutual Cooperation between union and Management)

- Assist in lawful organization restructuring (from people perspective) to enable future-fit org

- Design and implement structured process for Union-Management dispute resolution and individual grievance handling

- Formulate/enable people platform/council/participation committee (if no trade union exists)

- Take care of employee welfare related issues in coordination with all relevant functions

- Ensure right practices of Bangladesh Labour Law in HR and other relevant operations of the company

- Take care of Industrial Relations/employment related litigation

- Enable to design and implement IR capability building trainings for Management, management representatives and union officials/key members

- Maintain good relations with all relevant Government bodies and other required stakeholders with regard to IR and HR related issues

- Respond any formal/legal communication from any external bodies like Government or any other bodies

- Act as Deputy Head of Industrial Relations in GP

Major Roles as HR Strategy Expert

- Bring business strategy into people strategy and enable HR as an integral part of company strategic decisions

- Define the HR vision and mission and develop an overall HR strategy (including all departments under HR) for Grameenphone in line with company business strategy

- Define strategic objectives & initiatives and enable people for implementing the HR strategy

- Monitor achievement of plan, conduct reviews on periodic basis and ensure corrective actions to address any deviations (e.g. execution time, cost, etc)

- Coordinate with Telenor ASIA, Telenor Group to ensure GP HR strategy is value-adding to group and Asia level people strategy

- Initiate engagement events, workshops, meetings, etc among HR people to design, follow up and re-design HR Strategic ambitions/initiatives/targets in line with GP, Telenor Group and Telenor ASIA

Major Accomplishments in addition to overall roles as the Head of Transport:

- Ensured readiness of future Transport Operating Model for the company

- Led and managed GP’s Transport Operations across the country through 400 own vehicles, 150 rented vehicles and 630 Outsourced Drivers

- Revamped TMS (Transport Management System) mobile app for internal Transport Users

- Introduced e-Book on Transport Maintenance and Operation for GP users

- Settled 50% of years long pending Outsourced Staffs (both Drivers and Assistant category) litigations against GP amicably (approx. the no. of litigations was 1200+)

- Brought down entire Transport related OPEX (both operations & vehicle maintenance) by 40% in comparison to that of 2013 trend

- Established single vehicle maintenance vendor-based operation instead of 23 independent maintenance workshops across Bangladesh

- Improvised vehicle Dispose-off process and disposed-off 120 GP old vehicles within 03 years

- 50 brand new operational vehicles on-boarded into Transport pool

- Ensured seamless Pick-drop services for 1200 employees of GP daily along with 24/7 Transport services for all required areas across GP

v Increased NPS on Transport services from 45 to 64.5 (by end of 2017)

- Increased EES (Employee Engagement Survey) score from 69 to 83 (by end of 2017)

- Overall IR Management (related to 1200+ Outsourced Staffs Related operations)

- Financial Dimension: CAPEX of BDT 2,000 Mn for 400 vehicles & OPEX of BDT 925 Mn in a year

- People Dimension: Team strength of 18 regular GP employee

Responsibilities: As Outsourced Staffs' Project Lead:

- Plan, design and settle litigation related with Outsourced Staffs either amicably or through court

- Ensure sustainable HR Business operations through engaging more professional outsourced vendors

- Taking care of any unrest situation created by Outsourced Staffs

Role as head of Regional Administration for all regional offices:

- Guide the entire regional HR/P&O/Admin team to develop a customer-oriented service attitude and develop the regional team

- Ensure smooth administrative operations in all regions and maintain effective and efficient service level to all regions

- New office site acquisitions, renovation, renewal, dispose-off as per the business need

- Ensure all kinds of office facility services to all regional offices ensuring cost-effectiveness to meet OE target (both CAPEX and OPEX)

- Maintaining good relationship with regional key external Stakeholder: offices under Bangladesh Labour Ministry, Law Enforcing Agency, other necessary local Govt. and non-Govt. organizations

- Take care of any kinds of crisis management in the Regions

- Take care of HSSE for all employees in the regions in coordination with central team

- Take care of accommodation services (hotels, guest house, etc) in the regions

- Event management in the regions

- Plan, design and implement GPWAY (renovating offices under GPWay concept) in the regions

- Ensure all outsourced staff operation (driver, assistants, loader, technicians, etc) through the respective vendor companies

- Ensure and enable execution of all other HR functions in the regions

Major Roles as Head of Transport:

- Ensure smooth and uninterrupted Transport Operations across the organization

- Develop app (TMS- Transport Mgt System) for employees to avail transport services for day-to-day transport services

- Review continuously to develop and bring relevant changes in overall Transport Operations ensuring both customer centricity & efficiency

- Simplify processes and create a user-friendly Standard Operating Procedure (SOP) for all areas of Transport

- Develop alternative sustainable transport fleet operation and management

- Ensure highest level of safety for all transport related operations across the organization

- Continuous monitoring and planning to meet OE (Operational Efficiency) target for entire Transport Operations including the vehicle maintenance

- Design and ensure digital record keeping of all Transport operations and maintenance related data/information in-coordination with IT functions

- Plan and control CAPEX and OPEX for the entire operations

Outsourced Staff Project Lead: to settle long pending litigation between outsourced staffs and GP

Financial Dimensions: CAPEX BDT 316 M for GPWay Project, Transport and IT; OPEX BDT 924 M for Office rent, Transport and Regional Operations

People Dimension: Team strength of 18 senior regular employees

Stakeholder Dimension: GP employees (approx. 4500) and external stakeholders in regions.

Other Dimensions:

• 65 office utility bills

• 630 OS Drivers and 150 office staffs

• 750 own Vehicles (operational and benefit)

• 150 Rent-A-Car

Major Area of Accomplishments:

- Transport Management

- Office facility services management

- Vendor Management

- HSSE & BA and Crisis Management

- Office Acquisition, renovation, dispose-off

- Outsourced staff Management

- Guest House/Hotel Accommodation services Management for GP Employees

- Utility Bill Management and Regional Level Agreement Management

- Taking part in central project team for Area office (sales), Sub-centers (technology)

- Regional Representation of CA (Corporate Affairs division)

- Co-ordination for other HR services in the regions as per need

Major Area of Accomplishments:

- Transport Management

- Office facility services management

- Vendor Management

- HSSE &Business Assurance

- Office Acquisition, renovation, dispose-off

- Outsourced staff Management

- Guest House/Hotel Accommodation Mgt for GP Employees

- Utility Bill Management

- Regional Level Agreement

- Crisis Management

- Working in project team for Area office (sales), Sub-centers (technology), GPSD (Service Desk).

- Regional Representation of CA (Corporate Affairs division)

Major Roles:

- Transport Management

- Office facility services management

- Vendor Management

- HSSE &BA

- Office Acquisition, renovation, dispose-off

- Outsourced staff Management

- Guest House/Hotel Accommodation Mgt for GP Employees

- Utility Bill Management

- Regional Level Agreement

- Crisis Management

- Working in project team for Area office (sales), Sub-centers (technology), GPSD (Service Desk).

- Regional Representation of CA (Corporate Affairs division)