Md. Fakhrul Islam
ICT Professional
Dhaka,Dhaka
Summary
- Dynamic & result-driven ICT Professional with over 23 years of progressive experience in Banking Technology Operations, Project Management & Digital Transformation.
- Adept at leading large teams & implementing mission-critical IT Systems aligned with regulatory compliance and strategic business goals.
- Proven success in leading projects from start to finish and contributing to organizational growth and success.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills.
- Committed to leveraging these qualities to drive team success and contribute to organizational growth ensuring operational excellence, innovation and robust ICT governance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President & Deupy Head of ICT Division
SBAC Bank PLC.
Dhaka
04.2013 - 09.2025
- Joined as First Assistant Vice President (FAVP) of the Bank before formal inauguration of this 4th Generation Bank and contributed actively in Planning, designing & implementing IT Infrastructure for a new Bank.
- Assist Head of ICT in planning, managing, and monitoring all ICT operations, infrastructure, and service delivery.
- Implemented and developed operational standards, policies and procedures.
- Monitored key business risks and established risk management procedures.
- Collaborated with Senior Management to develop strategic initiatives and long term goals.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with Banking Users/Employees, vendors and strategic partners.
- Requirement analysis of new Software/Process Automation/modification and making decisions in consultation with team members.
- Analyze all the chronological stages of the Projects from requirement specifications, set expectations, developing implementation strategy, business readiness, gap analysis, Pilot, UAT, up to Roll out and propose new responses or solutions, if any
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Collaborated with Banking Operations, Financial Administration, Internal Control, and other professional teams to review and maintain compliance with regulations.
- Correspondence with Regulatory bodies like Bangladesh Bank, concerned vendors and other parties associated with ICT Divisional activities
- Ascertain regulatory compliance to internal and external IT Audit in consultation with Divisional Head
- Provided strong leadership to enhance team productivity and morale.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Junior Assistant Vice President
The Premier Bank PLC.
Dhaka
04.2003 - 03.2013
- Joined as Management Trainee Officer (MTO) of the Premier Bank in 2013 and gradually promoted to the grade of Senior Executive Officer (SEO) equivalent to Junior Assistant Vice President (JAVP).
- Supervise ICT Admin, Network & Hardware Team
Evaluated customer needs and feedback to drive product and service improvements. - Optimized User/customer experience by delivering superior services and effectively troubleshooting issues.
Created and managed project plans, timelines and budgets. - Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimum trouble shooting and problem solving abilities developed
- Managing the email system and ensuring the appropriate level of anti-virus protection
- Ensuring business continuity for all Branches and divisions of Head Office.
- Preparing Memo, Office Notes, Circulars according to divisional requirements.
- Correspondence with Regulatory bodies like Bangladesh Bank, concerned vendors and other parties associated with IT Divisional activities
- Participate in IT Steering Committee Meeting in order to prepare draft Minutes
- Preparation and delivery of user and administration documents for operation of In-house developed Software.
- Providing Compliance Report on IT Audit mentioning IT practices at Branch Level and Head Office to ensure the organization's safeguard of information systems & assets, maintain data integrity, identify and minimize risk exposures.
Lecturer
Grameen Star Education
12.2002 - 04.2003
- Joined as Lecturer and conducted classes on different professional courses such as installation, administration and maintenance of a number of Operating Systems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, and tests to assess student knowledge.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
Master of Science - Interactive System Engineering
Royal Institute of Technology (KTH)
01.2007
B. Sc - Computer Science & Engineering
Shah Jalal University of Science & Technology (SUST)
01.1999
H.S.C. - Science
Residential Model College
01.1994
S.S.C. - Science
Mymensingh Zilla School
01.1992
Skills
- Experience & knowledge on the Guidelines of PMIs Project Management Body of Knowledge (PMBOK)
- Knowledge on IT and Information Security Governance, Risk Management based on ISACA Guidelines
- Windows 10, Windows Server 2012 R2, Unix/Linux
- Microsoft Office
- Imaging and Photography Manipulation (Adobe Photoshop, Adobe Illustrator)
- Operations management
- Operations oversight
- Policy development
- Staff management
- Strategic planning
- Project management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Fluent in Bengali and English. Minor knowledge in Swedish
Timeline
Vice President & Deupy Head of ICT Division
SBAC Bank PLC.
04.2013 - 09.2025
Junior Assistant Vice President
The Premier Bank PLC.
04.2003 - 03.2013
Lecturer
Grameen Star Education
12.2002 - 04.2003
B. Sc - Computer Science & Engineering
Shah Jalal University of Science & Technology (SUST)
H.S.C. - Science
Residential Model College
S.S.C. - Science
Mymensingh Zilla School
Master of Science - Interactive System Engineering
Royal Institute of Technology (KTH)
Hobbies and Interests
Like to travel, read books, meeting friends and family, browsing through Internet
Training
- May 08-10, 2012 Financial Excellence Limited, Dhaka IT Security & Audit Management
- January 2012 New Horizons CLC, Dhaka Duration: 44 Hours Course on Certified Information System Auditor
- August 2010 Bdjobs Training, Dhaka Project Management with Prince 2 Methodology
- April 2010 National Academy for Planning and Development, Dhaka Microsoft Project 2010
- August 2009 Premier Bank Training Institute, Dhaka IT Audit and Risk Management
- August 2009 BIBM, Dhaka Information System Audit and Risk Management
- February 2009 MEFTEC 2009, Bahrain World’s leading Technological Exhibition & Conference, with major focus on the Middle East, Africa and South Asia (MEASA) region.
- September 2003 Premier Bank Training Institute, Dhaka Foundation Training Course