MD. HABIBUR RAHMAN, CDCP®, CDFOS®
Service Manager | Data Center Infrastructure & Operations Specialist
Dhaka,Dhaka
Summary
Data center professional with 13+ years in operations, maintenance, and project management of critical infrastructure. Expertise in implementing Rated-2 and Rated-3 data centers and managing Comprehensive Maintenance Contracts across 18 facilities. Proven track record in ensuring EPI TIA-942 compliance and leading teams in power, cooling, and security systems. Seeking to leverage extensive Industrial Engineering knowledge for impactful development projects.
Overview
14
14
years of professional experience
12
12
Certification
Work History
Service Manager
BRIGHT-i SYSTEMS LIMITED
Dhaka, Banglades
01.2023 - Current
Senior leadership role responsible for end-to-end operations, maintenance, and service delivery of 18+ mission-critical data centers across banking, corporate, and education sectors. Accountable for SLA compliance, preventive maintenance execution, budget management, client relationship management, and technical governance. Lead multidisciplinary service teams, oversee AMC/CMC projects, manage OEM/vendor coordination, and ensure reliable operation of critical systems including UPS, cooling, fire detection/suppression, EMS, DCIM, and ELV systems. Actively support tendering, solution design, audits, and continuous service improvement while maintaining compliance with EPI TIA-942 and safety standards.
Deputy Manager (Service)
BRIGHT-i SYSTEMS LIMITED
Dhaka, Banglades
01.2020 - 12.2022
Operational management role focused on daily maintenance execution, service coordination, and technical support for multiple data center facilities under AMC/CMC contracts. Responsible for work planning, team supervision, fault diagnosis, spare parts coordination, OEM connection, client reporting, and SLA adherence. Supported budgeting, project planning, tender activities, and documentation while ensuring consistent service quality, rapid incident resolution, and high customer satisfaction across power, cooling, fire safety, and ELV systems.
Assistant Manager / Service Engineer
BRIGHT-i SYSTEMS LIMITED
Dhaka, Banglades
01.2011 - 12.2019
Hands-on technical and supervisory role supporting installation, commissioning, and maintenance of mission-critical data center infrastructure. Experienced in UPS, electrical cabling, earthing and bonding, precision cooling, fire detection/suppression, EMS, security systems, and civil works supervision. Ensured preventive maintenance compliance, contractor coordination, safety adherence, and reliable system operation.
Education
B. Sc - Electrical & Electronic Engineering (EEE)
Atish Dipankar University of Science & Technology
01.2015
Diploma in Electrical Engineering -
Patuakhali Polytechnic Institute
Patuakhali01.2010
Skills
- Data Center Operations & Facilities Management
- Tier / Rated-2 & Rated-3 Infrastructure
- EPI TIA-942 Compliance & Audit Readiness
- UPS, Battery & Power Quality Management
- Precision Cooling Systems (PAC)
- Fire Detection & Suppression & VESDA
- DCIM, EMS & Monitoring Systems
- Preventive & Corrective Maintenance
- SLA, KPI & Vendor Management
- Budgeting, Cost Control & Reporting
- Team Leadership & Technical Training
- Risk Assessment & Incident Management
- Technical issue resolution
Certification
· Certified Data Centre Professional (CDCP) – EPI Academy (2025)
· Certified Data Centre Facilities Operations Specialist (CDFOS) – EPI Academy (2025)
· PMP® Exam Preparation – 35 PDUs (PMI Authorized Training Partner)
· Electrical Supervisor License (ABC License)
· AG Service 80-NET Advanced 150622 – Emerson Network Power (2015)
· Vertiv Certified UPS Engineer – Hipulse, Hipulse U, APM, eXM, EXS, ITA2, APM+, EXL S1 UPS, SPM & NPS (2023)
· Vertiv Certified UPS Specialist – Hipulse, Hipulse U, APL, eXM, Liebert SX, ITA, NXC UPS, NPS & AF3 (2018)
· Liebert EXL S1 300-1250 kVA Servicing – Vertiv EMEA (2023)
· D-Link Certified Cabling Expert (DCCE) – D-Link India Ltd. (2015)
· ATEN Certified Specialist – PDU, KVM, Pro-AV, Control System
· VESDA – Xtralis Certification
· Hikvision Access Control & CCTV Certification
Technical Proficiencies And Software
VERTIV UPS: (TKO) – Configuration & Analytics, Fire Safety Systems: VESDA (VSC) – Very Early Smoke Detection Configuration & Analytics, Pest Prevention Monitoring: Rodent Repellent System Management Software, Power Quality Analyze and Battery Analyzer: Fluke, Design & Documentation: AutoCAD (Electrical Layouts), Environmental Monitoring Systems (EMS) NTI, Data Center Infrastructure Management (DCIM) EMERSON & SIEMENCE, Microsoft Office Suite (Word, Excel)
Countries Of Experience
Bangladesh
Languages
- Bengali, Fluent (Speaking, Reading, Writing)
- English, Good (Speaking, Reading, Writing)
Training
- Medium and High UPS Service Training, Vertiv Energy Pvt. Ltd., Pune, India, 07/01/23
- AC Power UPS – Service Level Post Sales Technical Training, Vertiv Energy Pvt. Ltd., India, 06/01/18 - 07/31/18
- Small & Micro UPS Post Sales Service Level Training, Emerson Network Power, India, 02/01/17
- AG Service 80-NET Advanced Training, Emerson Network Power, India, 07/01/15
- Industrial Attachment Training, Poly Cable Ind Ltd., Bangladesh, 01/01/09
Key Projects And Achievements
- Prime Bank PLC: Managed the complete installation and commissioning of core Rated-3 infrastructure (UPS, Cooling, Fire Suppression, DCIM); project pending EPI TIA-942 certification.
- Jamuna Bank PLC: Acted as Project Manager for Rated-3 category infrastructure implementation; successfully achieved EPI TIA-942 certification.
- Mercantile Bank PLC: Managed installation and commissioning of core infrastructure; successfully achieved EPI TIA-942 certification.
- Successfully delivered critical data center projects for Mastercard BD, Ministry of Foreign Affairs (MOFA), Social Islami Bank (SIBL), East West University, and over 15 other corporate and institutional clients.
- Improved overall service quality by designing and implementing structured technical training programs for service technicians.
Personal Information
- Date of Birth: 01 January 1991
- Nationality: Bangladeshi
- Religion: Islam
- Blood Group: B (+ve)
- Height: 5 feet 5 inches
- Total Experience: 13+ Years
- Countries of Experience: Bangladesh
- Passport Number: A09103850
Timeline
Service Manager
BRIGHT-i SYSTEMS LIMITED
01.2023 - Current
Deputy Manager (Service)
BRIGHT-i SYSTEMS LIMITED
01.2020 - 12.2022
Assistant Manager / Service Engineer
BRIGHT-i SYSTEMS LIMITED
01.2011 - 12.2019
B. Sc - Electrical & Electronic Engineering (EEE)
Atish Dipankar University of Science & Technology
Diploma in Electrical Engineering -
Patuakhali Polytechnic Institute