Reading
Md. Hamadur Rahman Shrafi
Banani, Dhaka
Summary
Enthusiastic and service-oriented hospitality professional with 5 years of hands-on experience delivering exceptional guest services. Skilled in creating memorable dining experiences by understanding guest needs and providing attentive, personalized service. Thrives in fast-paced environments, maintaining a positive attitude and fostering strong relationships with customers and team members. Known for quick problem-solving skills, effective communication, and attention to detail throughout the guest journey. Passionate about maintaining high standards of excellence, committed to exceeding expectations, and contributing to the success of the hospitality industry and its team.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Guest service team leader
Tarka
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Senior Manager
Monalisa Enterprise Limited
11.2023 - 04.2024
- Implemented and developed operational standards, policies and procedures.
- Established strong relationships with clients and ensuring long-term partnerships and repeat business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Customer Service Team Leader
The Bhojon Company
06.2023 - 09.2023
- Manage train and support front of house staff.
- Ensure guest have a great dining experience and handle complaints.
- Monitor of our performance and maintain services standards.
- streamline service of operations for efficiency.
- Conduct training seasons to enhance customer service skill.
- Communicate with management and handle customer feedback.
Manager
Ruhanis
02.2022 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Every day,I had to submit sales reports of daily income and expenses to my boss.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Guest Relationship Officer - GRO
Alo Fashion
03.2018 - 11.2021
- Help customers find the right products.
- Provide a warm welcome guide customers.
- Address Concerns and enhance satisfaction.
- Encourage repeated businesses through memberships.
- Ensure smooth service and checkout.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
Education
Bachelor of Tourism & Hospitality Management -
European University of Bangladesh
Dhaka, BangladeshHigher Secondary Certificate (HSC) - Science
Rajapur High School & College
Feni, BangladeshSecondary School Certificate (SSC) - Science
Rajapur High School & College
Feni, BangladeshSkills
Interpersonal skills
Problem-solving skills
Compromising skills
Motivation skills
Change management
Relationship development
Community engagement
Activity planning
Human resource management
Maintain chain of command
performance tracking and evolution
Time management abilities
Personal Attributes
- Eager to accept tasks where initiative can be exercised.
- Capable of working alone, without supervision.
- Happy to accept responsibility for performance.
- Always work with a goal.
- The ability to express oneself clearly and listen effectively.
- Working well with other others to achieve common goals.
- Thinking outside the box and coming up with innovative ideas.
Key Qualifications
- Excellent Interpersonal and problem-solving skills
- Skills on compromising and motivation dealing with the community power.
- Structures and other in institution.
- Sound understanding on change management.
- Development and maintain relationship with the beneficiaries and community people.
- Perform the activities as per work plan.
Computer Experience
- Have a better Knowledge to browsing Internet.
- Communication Via E-mail.
- Microsoft Office.
Personal Information
- NID Number: 4225765140
- Place of Birth: Feni
- Height: 5 Feet 7 Inch
- Weight: 55Kg
- Father's Name: Md. Babul Hossain
- Mother's Name: Moss. Tanjina Khanom Sima
- Blood Group: A+ (Positive)
- Date of Birth: 02/12/04
- Gender: Male
- Nationality: Bangladeshi (By Birth)
- Marital Status: Unmarried
- Religion: Islam
Interests
Travelling
Watching movie
And writing
training
▪️ "Service and Customer Communication" [ Rehan Warson , Dubai]
▪️ "Food safety management"
[ Bangladesh food safety authority - BFSA]
reference
▪️Chef Abdur Razzak
[Executive chef ,Tarka group of company]
Mail: @chefabdurrazzak
Timeline
Guest service team leader
Tarka
06.2024 - Current
Senior Manager
Monalisa Enterprise Limited
11.2023 - 04.2024
Customer Service Team Leader
The Bhojon Company
06.2023 - 09.2023
Manager
Ruhanis
02.2022 - 04.2023
Guest Relationship Officer - GRO
Alo Fashion
03.2018 - 11.2021
Bachelor of Tourism & Hospitality Management -
European University of Bangladesh
Higher Secondary Certificate (HSC) - Science
Rajapur High School & College
Secondary School Certificate (SSC) - Science
Rajapur High School & College