Md. Mahafizur Rahman
Laila Baset Castle, 27/Ka, Road 3, Shyamoli, Dhaka
Summary
Dynamic sales and commercial leader with over 18 years of progressive experience in telecom sales, retail channel management, and corporate business development at Grameenphone (Telenor Group). Proven track record of driving revenue growth, expanding market share, and leading high-performing teams across diverse regions. Expertise in strategic planning, partner management, internal campaign development, and executing innovative marketing initiatives. Recognized for exceptional negotiation skills, data-driven decision-making, and a keen ability to identify market gaps, transforming opportunities into sustainable business growth.
Overview
20
20
years of professional experience
35
35
Certifications
3
3
Languages
Work History
Chairman
WinBiz Tech
House: 27/Ka, Road: 3, Shyamoli, Dhaka
07.2022 - Current
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Achieved revenue growth through strategic pricing adjustments in response to shifting market conditions.
- Facilitated high-level negotiations with key stakeholders, securing beneficial agreements for all parties involved.
- Maintained regulatory compliance across all areas of business operations, mitigating legal risks and reputational damage.
Key Account Manager
Grameenphone Ltd
Rangpur, Bangladesh
05.2021 - 06.2022
- Acted as organizational brand ambassador at essential trade and consumer events, upholding brand standards.
- Developed new business opportunities in existing customer portfolios to meet, upgrade, and cross-sell revenue targets.
- Created price and credit policies to balance risk profiles with profit targets.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- I actioned customer feedback to improve product and service provisions.
- Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs and priorities.
- Enforced team compliance with health and safety requirements to maintain standards.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Tracked and analyses key account trends, identifying opportunities for growth and eliminating potential threats.
- Developed awareness of projects within project chain and communicated with regional sales managers to capitalize on all commercial opportunities.
- Developed and implemented sales strategy for new business opportunities across account portfolios and broader businesses.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting business objectives.
Retail Channel Manager
Grameenphone Ltd
Rajshahi, Bangladesh
08.2020 - 04.2021
- Built new business partnerships to drive customer acquisition and generate revenue through Grameenphone Franchise Centers and Grameenphone Express.
- Set budget and monitored expenses to ensure positive ROI of the business partners.
- Streamlined communication between internal teams and channel partners, improving overall efficiency in the sales process.
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies.
- Selected, trained, and performance-managed staff to handle high workloads with ambitious targets.
- Developed and ensure proper execution of innovative marketing campaigns to drive substantial sales and seasonal campaigns.
- Established pricing and delivery terms based on current market trends and costs.
- Ensure audit parameters maintained by the partners prescribed by the company through routine market visit.
Center Head ( Lead Manager )
Grameenphone Ltd
Mymensingh, Bangladesh
09.2018 - 08.2020
- Conducted regular staff meetings to obtain feedback on important issues and circulate daily activity plan.
- Evaluated staff performance regularly to identify areas of improvement and provide constructive feedback for professional growth maintaining the standard of Grameenphone Ltd.
- Planned staff activities to meet operational demands. Used historical and forecasting data to plan yearly and quarterly budgets as well as ensure optimum revenue.
- Ensure sustainability parameters of Telenor Group maintaining motivated environment among the employees.
- Controlled expenditure on supplies, equipment and services to meet budget targets.
- Rewarded, coached, counseled, and disciplined employees.
- Increased customer satisfaction through exceptional service delivery and timely resolution of issues.
- Ensured compliance with local, state, and federal regulations by staying informed about changes in legislation affecting the Center''s operations.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
Relationship Manager
Grameenphone Ltd
Dhaka & Rajshahi, Bangladesh
05.2014 - 08.2018
- Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
- Addressed and resolved customer complaints in efficient, effective and timely manner.
- Created sales and marketing strategies to increase customer base and enhance sales.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Represented organizations at industry events and conferences to boost brand awareness and strengthen networks.
- Analyzed competitors and adapted strategies to increase market share and expand customer base.
- Handled high-profile clients and territories with exceptional planning and strategic engagement.
- Shared comprehensive product knowledge and drove revenue through consultative sales approach.
Deputy Center Manager
Grameenphone Ltd
Sylhet, Bangladesh
05.2007 - 04.2014
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
Customer Manager
Grameenphone Ltd.
Dhaka, Bangladesh
12.2005 - 04.2007
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Bachelor of Business Administration - BBA
National University
Bangladesh05.2005
Skills
B2B Sales
B2C Sales
Stakeholder management
Customer Experience
Decision-Making
Service Delivery
Team Management
Organizational leadership
Corporate governance
Staff development
Multitasking
Employee motivation and performance
Certification
Managing for Results - Lynda.com
Hobbies
- Photography (Life Member of Sylhet Photographic Society)
- Cycling
- Socializing
Timeline
Chairman
WinBiz Tech
07.2022 - Current
Key Account Manager
Grameenphone Ltd
05.2021 - 06.2022
Retail Channel Manager
Grameenphone Ltd
08.2020 - 04.2021
Center Head ( Lead Manager )
Grameenphone Ltd
09.2018 - 08.2020
Relationship Manager
Grameenphone Ltd
05.2014 - 08.2018
Deputy Center Manager
Grameenphone Ltd
05.2007 - 04.2014
Customer Manager
Grameenphone Ltd.
12.2005 - 04.2007
Bachelor of Business Administration - BBA
National University