CRM based software
Md. Mozahidul Islam
Key Account Manager
Dhaka ,13
Summary
Dynamic Key Account Manager with a proven track record at axentec PLC, excelling in customer acquisition and operations management. Successfully grew data revenue by 1250% and onboarded multiple mega projects. Adept at navigating the tender process while fostering strong relationships with government clients, demonstrating both strategic insight and exceptional communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Key Account Manager
axentec PLC
Dhaka
01.2024 - Current
- Establish and maintain relationships with government customers and local partners to accomplish sales objectives from the product service & key account relationships
- Drive the winning strategy and manage all aspect of the bidding project, Contribution in cost and price calculations
- High level of hypothetical idea regarding circular of tender schedule, prepare the application through online and make liaison with the government departments for the tender works
- Quarterly submission and implementation of detailed action plan identifying: sales objectives, opportunities, key existing and target customers, and key campaigns to be initiated, Managing sales pipeline and activity with sales management tools
- Achieve growth and hit sales targets by successfully executing the sales plan
- Successfully on-boarded multiple mega projects and retained B2G customers for over three and half years
- Grew Data revenue 1250% in 2019 over last year
- Expanded customers in Digital and Solution areas
- Outstanding performer for the year of 2020
- Successfully on-boarded Mega projects are ICT Phase-2 Project, Rupali Bank Bulk SMS project, NATP-2 Project, DAE- AMISDP Project, Election commission VPN connectivity project, Prime Minister's Office, BBS - ECDS project, BBS- Census Project, UNICEF Connectivity with MDM solution, ICT ministry
Key Account Manager
Robi Axiata Limited
Dhaka
03.2018 - 12.2023
- Establish and maintain relationships with government customers and local partners to accomplish sales objectives from the product service & key account relationships
- Drive the winning strategy and manage all aspect of the bidding project, Contribution in cost and price calculations
- High level of hypothetical idea regarding circular of tender schedule, prepare the application through online and make liaison with the government departments for the tender works
- Quarterly submission and implementation of detailed action plan identifying: sales objectives, opportunities, key existing and target customers, and key campaigns to be initiated, Managing sales pipeline and activity with sales management tools
- Achieve growth and hit sales targets by successfully executing the sales plan
- Successfully on-boarded multiple mega projects and retained B2G customers for over three and half years
- Grew Data revenue 1250% in 2019 over last year
- Expanded customers in Digital and Solution areas
- Outstanding performer for the year of 2020
- Successfully on-boarded Mega projects are ICT Phase-2 Project, Rupali Bank Bulk SMS project, NATP-2 Project, DAE- AMISDP Project, Election commission VPN connectivity project, Prime Minister's Office, BBS - ECDS project, BBS- Census Project, UNICEF Connectivity with MDM solution, ICT ministry
Account Manager
AGNI Systems Limited
Dhaka
06.2017 - 03.2018
- Take care all aspects of bidding process, opportunity find out, Tender schedule, RFQ collection, tender preparation, tender submission, evaluation process participation
- Make annual Sales plan & strategies for the company and set sales target for each quarter; Frequent visit to prospective government customers and organizations regularly to build wining sales relationship; Achieve growth and hit sales targets by successfully executing the sales plan;
- Successfully on boarded Public Banks, IPTPS customers
- Managing all aspects of tender submission, e-bidding process in Government sectors
Account Manager
Huawei Technologies Bangladesh Ltd.
Dhaka
06.2014 - 11.2016
- Directly deal with Government & Telecom customers' and local partners' to accomplish sales objectives from the product service & key account relationships
- Gather specific and accurate information from the customers to run the project smoothly and promptly
- Overall customer management that includes generating business lead, checking market readiness for product, meeting revenue target, preparing annual sales plan, customer life cycle management, regular monitoring & reporting, dispute resolution, credit realization, contract sign, review & renew market intelligence
- Lead a joint project with ICT Ministry & Robi named 'sustainable development of Bangladeshi Women through ICT'
- Worked as Key Account Manager of BCC for Info-Sarker Phase -3 Project
- Develop new business acquisition with government level customers' (ICT Ministry & Education ministry) and signed AMC contract with local business giants
- On time delivery and Completion of National Data Center (NDC) renovation project and slashed cost by 20% by negotiating with vendors
Territory Manager
Banglalion Communications Ltd
Dhaka
01.2012 - 06.2014
- Work closely with pre-sales and post-sales teams (Channel sales team) to ensure superior end-to-end service throughout the entire supply chain
- And also explore new market, enhance channel sales, and ensure training for partners' sales personnel
- Influence the retail sales team to provide the required products and service solutions in-time deliverables to the retail market
- Analyze competitor's position in the market, prepare dash board report, daily visit report, and stock report and also ensure trade marketing, merchandising & campaign activities in the market
- Increased 130% revenue of Dhaka south territory in 2012 by expanding retail sales point (RSP) networks, ensure after sales service by the dealer to reduce churn rate and introduced area wise campaign
- Achieved best employee award in 2013 for outstanding performance and introduced school - university campaign to increase sales
Management Trainee
Navana Petroleum Limited
Dhaka
04.2011 - 06.2011
- Prepare market analysis and sales achievement reports
- Maintain coordination with sales team and after sales team to ensure on time product delivery in the retail market and corporate clients
- Ensure trade marketing and merchandising activities in the market
- Visit key influencers' to create new business opportunities and maintain relationship
- Arrange and monitor campaign activities, campaign feedback analysis and report to country director
Internship Trainee
City Bank
Dhaka
09.2009 - 12.2009
- As an intern, I had to work in different sections of general banking
- I was involved in KYC update project
- I got 88% marks for outstanding contribution in the project
Education
Master of Business Administration - MBA - Marketing
East West University
Dhaka12.2012
Bachelor's Degree - Marketing
BRAC University
Dhaka01-2010
Skills
- Customer acquisition
- Operations Management
- Tender Process
- Account management
- Sales strategy
- Bidding processes
- Sales forecasting
- Customer relationship management
- Cost calculation
- Stakeholder engagement
- Team collaboration
- Customer retention
- Pipeline management
- Cross-functional collaboration
- Upselling techniques
- Competitive analysis
- Client needs assessment
- Sales presentations
- Account retention
- Teamwork
- Client onboarding
- Multitasking capacity
- Sales tactics
- Evaluate leads
- Key account management
- Negotiation skills
- Effective communication
- Account performance analysis
- Problem-solving aptitude
- Contract negotiation
- Sales process
- Relationship building
- Conflict resolution
- Serve customers
- Revenue growth
- Sales quota achievement
- Product knowledge
Certification
- Capability Development Inventory (CDI)
- NEO Training
- Professional Skill Development Program (PSDP)
- Robi AAA Certificate, 2020
- e-GP certification for tender and bidding process
Awards
- Axiata Champions Award, 2020
- Robi Champion Award, 2020
- B2G Champion, 2020
- Data Sprinter, 2020
- Star Performer of Q1, 2020
Languages
- Bengali, Native
- English, professional working
Accomplishments
B2G Champion Award for 2024, nominated by Axentec PLC
Best KAM in the B2G segment, Q2 2024, nominated by Axentec PLC
Axiata Champions Award 2020, nominated by Axiata Group Berhad of Malaysia
Robi Champion Award 2020, nominated by Robi Axiata Limited
Guiding Principal Champion – 2022, nominated by Robi Axiata Limited
Exceptional Performer Under Robi Red Thunder (Robi’s Special War Room Q2’22)
B2G Champion for the years 2022, 2021, and 2020, nominated by the Enterprise Business (EB) Division of Robi Axiata Limited
Data Sprinter 2020 (2019 performance) nominated by the EB Division, Robi Axiata Ltd
Star Performer of the Quarter Q1 2020, nominated by EB Division, Robi Axiata Ltd
Government and Strategic Champion for Q2 2022, Q4 2021, Q3 - Q4 2020, nominated by the Enterprise Business Division, Robi Axiata Ltd
Best KAM (Key Account Manager) in the B2G segment Q1 2019, nominated by the Enterprise Business Division, Robi Axiata Limited
Best Employee Award – 2013, nominated by Banglalion Communications Limited
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Telecommunication and Tech Industry
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSoftware
Languages
English
Native language
Bengali
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Interests
Learning new things
Goal achiever
Timeline
Key Account Manager
axentec PLC
01.2024 - Current
Key Account Manager
Robi Axiata Limited
03.2018 - 12.2023
Account Manager
AGNI Systems Limited
06.2017 - 03.2018
Account Manager
Huawei Technologies Bangladesh Ltd.
06.2014 - 11.2016
Territory Manager
Banglalion Communications Ltd
01.2012 - 06.2014
Management Trainee
Navana Petroleum Limited
04.2011 - 06.2011
Internship Trainee
City Bank
09.2009 - 12.2009
Master of Business Administration - MBA - Marketing
East West University
Bachelor's Degree - Marketing
BRAC University
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