Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MD RAFIQUL ISLAM

MD RAFIQUL ISLAM

Senior Manager IT
Rampura

Summary

Experienced Senior IT Manager with over 10 years of leadership in IT strategy, infrastructure management, and enterprise technology delivery. Specialized in managing hybrid environments, including Microsoft Azure, AWS, and Bare Metal Servers. Proven ability to lead cross-functional teams, implement complex IT projects, and align technology initiatives with business goals. Strong background in IT governance, cybersecurity. Skilled in vendor management, budgeting, and driving digital transformation across international and multicultural organizations.

Overview

14
14
years of professional experience
4012
4012
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

IT Senior Manager

Nec Money Transfer Limited
01.2013 - Current
  • Designed, deployed, and managed scalable cloud environments using Microsoft Azure and Amazon Web Services (AWS).
  • Provisioned and maintained Bare Metal Servers for high-performance and low-latency workloads.
  • Integrated hybrid cloud infrastructures ensuring seamless data synchronization and VPN connectivity.
  • Automate the deployment of new application versions
  • Designed, configured, and deployed Microsoft Azure for a multitude of applications utilizing the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Virtual networks, Public IP addresses, Load balancing, Virtual network gateways, Local network gateways, Load balancing | Traffic Manager, Azure SQL, Cloud Services, and ARM), focusing on high - availability, and autoscaling.
  • Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies, and routing.
  • Installed software, modified and repaired hardware, and resolved technical issues. VM Ware Servers, Application Servers, File Servers, VPN, DHCP, DNS, domain controllers.
  • Monitor and troubleshoot network issues including routers, switches, VPN, and wireless broadband connections.
  • Prevented transmission of viruses over the Network with the effective administration of the Eset endpoint security management.
  • Resolved a history of problematic network failure by troubleshooting LAN/WAN connections.
  • Assisted in creating troubleshooting logs for the operating system and application software users.
  • Responsible for tracking all support tickets and making sure each issue was resolved.
  • Real-Time Data Backup, Synchronization, and Replication
  • Implements and maintains security strategies for internal network
  • Core duties are supervising MS SQL Server, IIS Server, docker, Zabbix, Apache Configuration Management, Continuous Integration, Continuous Deployment, and Cloud Implementations
  • Management of the IIS 7.5, IIS 8, IIS 8.5, and IIS 10 .Net environment, monitor application pools and system response time, server health, application deployment, and configure websites and application support with maintenance ERP software.
  • Mail server maintenance and establish an e-mail account
  • Configuring and implementing Failover load Balancing, Route Configuration, Firewall Filter Rules, NAT, and Port fording.
  • Asterisk IP-PBX Server Configuration and maintenance SIP Trunks, Inbound Routes, Outbound Routes, Day/Night Control, Follow Me, Ring Group, Queues, IVR, Voicemail, Support for softphone, web interface configuration, Virtual conference rooms, Call recording, Least Cost Routing, Extension Roaming, PBX Interconnection, Caller ID, CRM, Advance Reports.

Assistant Manager Of Information Technology

National Exchange Company SRL
10.2011 - 12.2016
  • Talking to stakeholders to establish and document technical specifications and systems requirements.
  • Providing technical support to customers and Resolution of system, hardware, software, and infrastructure problem.
  • Responding to inquiries and calls for assistance from system users.
  • Configuring and implementing Router Access Solution EoIP Tunnel, IP Tunnel, IPsec VPN, BGP, and policy-based routing.
  • Troubleshooting and solving networking issues-TCP/IP, DNS, DHCP, and Layer 2/3 network devices.
  • Configuring and implementing Failover load Balancing, Route Configuration, Firewall Filter Rules, NAT, and Port fording.
  • Asterisk IP-PBX Server Configuration and maintenance SIP Trunks, Inbound Routes, Outbound Routes, Day/Night Control, Follow Me, Ring Group, Queues, IVR, Voicemail, Support for softphone, web interface configuration, Virtual conference rooms, Call recording, Least Cost Routing, Extension Roaming, PBX Interconnection, Caller ID, CRM, Advance Reports.
  • Configuration and maintenance of Local Area Network (LAN).
  • Maintenance of ERP software & CCTV technology, Attends Relationship Management Software.
  • Mail server maintenance and establish an e-mail account.
  • Administrative & Desktop support, Antivirus Measures, Practical experience in different types of Operating systems (Windows Server 2012r2, Windows 7, Windows XP, Linux, Centos, etc.

Education

B.Sc. - Computer Science and Engineering

State University of Bangladesh

Diploma - Computer Engineering

Centre for Computer Studies Under Bangladesh Technical Education Board (BTEB)

Secondary School Certificate (S.S.C) -

Alichara Secondary School

Skills

Microsoft Azure

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Certification

AWS Certified Cloud Practitioner, Date issued: August 10, 2024 Expires: December 29, 2027

Timeline

AWS Certified Solutions Architect – Associate, Date issued: December 29, 2024 Expires: December 29, 2027

12-2024

AWS Certified Cloud Practitioner, Date issued: August 10, 2024 Expires: December 29, 2027

08-2024

IT Senior Manager

Nec Money Transfer Limited
01.2013 - Current

Assistant Manager Of Information Technology

National Exchange Company SRL
10.2011 - 12.2016

Diploma - Computer Engineering

Centre for Computer Studies Under Bangladesh Technical Education Board (BTEB)

B.Sc. - Computer Science and Engineering

State University of Bangladesh

Secondary School Certificate (S.S.C) -

Alichara Secondary School

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MD RAFIQUL ISLAMSenior Manager IT