MD RAZU
Dhaka
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
The Royal Resort Dhaka
Dhaka
07.2024 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Monitored priorities, floor attend, and coordinated with direct manager/senior supervisor.
Housekeeping-Floor Supervisor
Indianapolis Marriott Downtown
Indianapolis
04.2022 - 04.2023
Housekeeping-Floor Supervisor
Royal Inn
Dhaka
06.2021 - 03.2022
Housekeeping-Room Attendant
Marriott AL Manara A Luxury collection hotel
Aqaba
03.2019 - 03.2022
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Support to the housekeeping associates.
- Implemented and maintained high standards of cleanliness, hygiene, and presentation throughout the hotel.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigating and addressing complaints regarding poor housekeeping service.
- Providing training to the housekeeping staff.
- Regularly taking inventory of cleaning supplies and ordering stock as needed.
- Issuing cleaning supplies and equipment to housekeeping staff as needed.
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
- Performing various cleaning duties in instances of staff shortages.
Housekeeping-Room Attendant
Oryx Rotana
Doha
11.2014 - 04.2017
Housekeeping-Room Attendant
The Olives Residence & Suite
Dhaka
04.2014 - 11.2014
Housekeeping-Public Area
Platinum Suites
Dhaka
02.2013 - 03.2014
Education
Bachelor of Business Studies (BBS) -
Govt. Titumir College
Dhaka, Bangladesh01.2017
Higher Secondary School Certificate (HSC) -
Sher-E-Bangla Nagar Govt. Boys High School & College
Dhaka, Bangladesh01.2012
Secondary School Certificate (SSC) -
Sher-E-Bangla Nagar Govt. Boys High School & College
Dhaka, Bangladesh01.2010
Housekeeping & Laundry Operation - PROFESSIONAL QUALIFICATION
National Hotel & Tourism Training Institute
Dhaka, Bangladesh01-2012
Skills
- Team Leadership
- Team Building
- Guest Services
- Cleaning Practices
- Inventory replenishment
- Preventive Maintenance
Personal Information
- Date of Birth: 03/12/94
- Nationality: Bangladeshi
- Marital Status: Unmarried
Languages
- English
- Bangla
- Hindi
Awards
- "Best of the Best" Award, for back of the house, Indianapolis Marriott Downtown, 10/01/22
- LuxuryAuthentic Moment", Marriott AL Manara, The Luxruy Collection Hiotel 2021
- "Colleague of the month", Oryx Rotana, 12/01/21
References
- Ashley Bertram, Assistant Director of Housekeeping, Indianapolis Marriott Downtown, Indianapolis, IN, USA, Ashley.bertram@whitelodging.com, +1317 938 0866
- MieYoung Reed, Dual Director of Human Resources, JW Marriott Downtown Indianapolis, Indianapolis, IN, USA, mieyoung.reed@whitelodging.com, +1317 946 3807
Timeline
Housekeeping Supervisor
The Royal Resort Dhaka
07.2024 - Current
Housekeeping-Floor Supervisor
Indianapolis Marriott Downtown
04.2022 - 04.2023
Housekeeping-Floor Supervisor
Royal Inn
06.2021 - 03.2022
Housekeeping-Room Attendant
Marriott AL Manara A Luxury collection hotel
03.2019 - 03.2022
Housekeeping-Room Attendant
Oryx Rotana
11.2014 - 04.2017
Housekeeping-Room Attendant
The Olives Residence & Suite
04.2014 - 11.2014
Housekeeping-Public Area
Platinum Suites
02.2013 - 03.2014
Bachelor of Business Studies (BBS) -
Govt. Titumir College
Higher Secondary School Certificate (HSC) -
Sher-E-Bangla Nagar Govt. Boys High School & College
Secondary School Certificate (SSC) -
Sher-E-Bangla Nagar Govt. Boys High School & College
Housekeeping & Laundry Operation - PROFESSIONAL QUALIFICATION
National Hotel & Tourism Training Institute
Similar Profiles
Fahmida Haque LeemaFahmida Haque Leema
Commis II, Garde Manger Kitchen at Renaissance Dhaka Gulshan Hotel, DhakaCommis II, Garde Manger Kitchen at Renaissance Dhaka Gulshan Hotel, Dhaka
ISAAC JOSEPHISAAC JOSEPH
Front Desk Supervisor at Royal Palm South Beach Miami, a Tribute Portfolio ResortFront Desk Supervisor at Royal Palm South Beach Miami, a Tribute Portfolio Resort
ISABELLA ABADIAISABELLA ABADIA
Concierge Supervisor at Loews Royal Pacific ResortConcierge Supervisor at Loews Royal Pacific Resort