MD REZOANUL ISLAM
MANAGEMENT ASSISTANT
MEHERPUR,BANGLADESH
Summary
Hardworking manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Energetic employee well-versed in strong communication and organization skills.
Overview
11
11
years of professional experience
1
1
Certification
10
10
years of post-secondary education
Work history
INCHARGE ( AGENT BANKING SERVICES )
ISLAMI BANK BANGLADESH PLC
AMJHUPI, MEHERPUR, BANGLADESH
2020.07 - Current
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Increased client base with effective marketing strategies and direct outreach efforts.
- Identified opportunities for upselling and cross-selling during interaction with customers increasing revenue generation.
- Facilitated sessions on best practices in customer service, resulting in higher employee engagement levels.
- Established strong relationships with key clients to enhance brand loyalty.
- Ensured resolution of customer complaints, fostering a positive company image.
- Improved communication channels by introducing modern technology tools.
Management assistant
MUNSHI IT
AMJHUPI, MEHERPUR, BANGLADESH
2021.01 - Current
- Enhanced office efficiency by managing scheduling and meeting arrangements.
- Organised strategic planning meetings for improved business operations.
- Streamlined communication flow with effective management of emails and phone calls.
- Managed confidential documents, ensuring data security and privacy.
- Resolved operational setbacks with proactive problem-solving strategies.
- Liaised between management and employees for efficient internal communication.
- Conducted market research for informed business strategies.
- Oversaw inventory procurement, reducing supply shortage instances.
Assistant Manager ( CUSTOMER SERVICE & ADMIN )
BONDHON CLINIC AND DIAGNOSTIC CENTER LTD.
CHATMOHOR, PABNA, BANGLADESH
2017.12 - 2020.06
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Increased staff productivity by providing comprehensive training programmes.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Assisted in recruitment process to build an effective workforce.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Led and managed administrative staff to maintain smooth daily operations.
Executive officer
MAATI PROPERTIES LTD.
Dhaka, BANGLADESH
2014.07 - 2016.11
- Improved office efficiency by streamlining administrative procedures.
- Led team meetings for enhanced communication and problem-solving.
- Enhanced corporate image with professional customer interactions.
- Established strong relationships with key industry players to expand business reach.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
Customer relationship officer
OBOYOB SOFTWARE DEVELOPEMENT COMPANY
MEHERPUR, BANGLADESH
2013.01 - 2014.06
- Improved customer loyalty by promptly addressing concerns and resolving complaints.
- Developed strong relationships with customers to understand their needs better.
- Utilised CRM tools for effective management of customer interactions.
- Facilitated regular contact with key clients to maintain a high level of service.
- Delivered outstanding customer service, resulting in increased brand advocacy.
- Took ownership of all customer queries, ensuring speedy resolution.
Education
Master of Business Administration - BUSINESS STUDIES
SOUTHERN UNIVERSITY BANGLADESH
BANGLADESH 2013.01 - 2013.12
Bachelor of Business Administration - BUSINESS STUDIES
AMERICA BANGLADESH UNIVERSITY
BANGLADESH 2009.09 - 2012.12
HIGHER SECENDARY CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT COLLEGE
MEHERPUR 2007.05 - 2008.09
SECONDARY SCHOOL CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT HIGH SCHOOL
MEHERPUR 2003.01 - 2004.05
Doctor of Medicine - LOCAL MEDICAL AND FAMILY PLANNING ASSISTANT COURSE OF ALLOPATHY
SIT MEDICAL TECHNOLOGY & DENTAL COLLEGE
PABNA, BANGLADESH June 2023 - Dec 2023
Doctor of Medicine - LICENTIAL HOMEOPATHIC MEDICAL PRACTITIONER
MEHERPUR HOMEOPATHIC PARAMEDICAL COLLEGE & HOSPITA
MEHERPUR Oct 2022 - Sept 2024
Foundation Degree in Science - DATABASE PROGRAMMING
BANGLADESH TECHNICAL EDUCATION BOARD
KUSHTIA Jul 2004 - Dec 2004
Skills
- Project management
- Office administration
- Staff supervision
- Data analysis
- Risk assessment
- Strategic planning
- Customer service excellence
- Efficient communication
- Relationship building
- Digital literacy
- Listening capacity
- Business administration
Languages
Bengali
Native
A1
English
Upper intermediate
A1
Hindi
Intermediate
A1
Urdu
Intermediate
A1
Affiliations
- Travelling, sporting and researching
Accomplishments
Fintech award from Islami Bank Bangladesh PLC
Certification
*Foundation training course for Agent Employee from ( IBTRA ) Islami Bank Training and Research Academy
Freelancer
Experienced in website design such as html, css and wordpress
Timeline
Doctor of Medicine - LOCAL MEDICAL AND FAMILY PLANNING ASSISTANT COURSE OF ALLOPATHY
SIT MEDICAL TECHNOLOGY & DENTAL COLLEGE
June 2023 - Dec 2023
Doctor of Medicine - LICENTIAL HOMEOPATHIC MEDICAL PRACTITIONER
MEHERPUR HOMEOPATHIC PARAMEDICAL COLLEGE & HOSPITA
Oct 2022 - Sept 2024
Management assistant
MUNSHI IT
2021.01 - Current
INCHARGE ( AGENT BANKING SERVICES )
ISLAMI BANK BANGLADESH PLC
2020.07 - Current
Assistant Manager ( CUSTOMER SERVICE & ADMIN )
BONDHON CLINIC AND DIAGNOSTIC CENTER LTD.
2017.12 - 2020.06
Executive officer
MAATI PROPERTIES LTD.
2014.07 - 2016.11
Customer relationship officer
OBOYOB SOFTWARE DEVELOPEMENT COMPANY
2013.01 - 2014.06
Master of Business Administration - BUSINESS STUDIES
SOUTHERN UNIVERSITY BANGLADESH
2013.01 - 2013.12
Bachelor of Business Administration - BUSINESS STUDIES
AMERICA BANGLADESH UNIVERSITY
2009.09 - 2012.12
HIGHER SECENDARY CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT COLLEGE
2007.05 - 2008.09
Foundation Degree in Science - DATABASE PROGRAMMING
BANGLADESH TECHNICAL EDUCATION BOARD
Jul 2004 - Dec 2004
SECONDARY SCHOOL CERTIFICATE - SCIENCE
MEHERPUR GOVERNMENT HIGH SCHOOL
2003.01 - 2004.05