MD. RUBEL ISLAM
Customer Service Specialist
Dhanmondi, Dhaka,13
Summary
Results-oriented Service and Parts Operations Manager with 12+ years of experience combined managing Spare Parts Operations and Warranty Processes as well as Export Commercials, Accounts & Administration. Proven ability to enhance customer satisfaction, inventory control, warehouse management and minimize warranty process lead time. Skilled in data analysis, team leadership, and cross-departmental collaboration.
Overview
12
12
years of professional experience
4022
4022
years of post-secondary education
Work History
Assistant Manager, In-Charge of Warranty and New model section
BANGLADESH HONDA PRIVATE LTD.
04.2024 - Current
- Set warranty team strategy, goals, objectives, and priorities in line with strategic priorities
- Oversee the warranty claim process, ensuring timely and accurate resolutions
- Manage end-to-end warranty claim processes with cross-functional teams, ensuring timely resolutions and recommend cost-saving measures
- Organize and lead cross-functional meetings to track new model launching preparation progress and resolve bottlenecks to ensure alignment on new model launching target
- Oversee the creation of new model publication materials and ensure proper inventory stock before new model launch
- Budget planning for annual operating plan
- Ensure compliance with all regulatory requirements and company policies
- Leading, coaching and managing people, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations
Assistant Manager, In-Charge of Parts Operation section
BANGLADESH HONDA PRIVATE LTD.
09.2015 - 03.2024
- Manage for Inventory & Procurement/Parts Sales/Logistic sub section of Parts Operation section
- Spare parts & Engine oil market demand analysis
- Ensure new model parts available before launching the model
- Plan and support spare parts procurement related activities
- Maintain stock month over all target 3.3 month
- To achieve whole sales target of Spare parts and engine oil with customer satisfaction
- Budget planning for annual operating plan
- Make pricing for spare parts and accessories
- Follow-up and resolve all customer requests and complain
- Exercising disciplined expense control and effectively engaging department personnel
- Monitor whole operation closely to achieve departmental goals
- Report to management about spare parts sales, demand, service ratio etc
- On every month
Executive, Commercial
YKK BANGLADESH PTE LTD.
04.2014 - 09.2015
- Receive LC from sales department & issue export document as per LC terms
- Collect EXP from bank
- Apply Import Permission (IP) & Export permission (EP) from BEPZA
- Original document submission to bank for payment collection
- Collect PRC from bank
- Import raw material from different countries
- Receive & check shipping documents from supplier
- Handover shipping documents to C&F agent for custom clearance
- Follow-up to in-house goods within Lead-time
- Submit Bill of Entry in lien bank
- Prepare In-Bond & Ex-Bond Register for customs audit purpose
Executive, Accounts & Administration
ACUBE ATELIER
02.2013 - 04.2014
- Monitoring office administrative task
- Keeping record of whole projects expenditure against project bill
- Maintaining office and project file documentation
- Preparing and submitting project bill quotation for client
- Continuing relationship with client, on site engineer and various vendors
Education
Master Of Business Administration - Finance
Independent University, Bangladesh (IUB)
Bachelor Of Business Administration - Marketing & Human Resource Management
Independent University, Bangladesh (IUB)
Higher Secondary Certificate - undefined
Dhaka Commerce college
Secondary School Certificate - undefined
Willes Little Flower School
Skills
- Good communication and interpersonal skills
- Coordinating team management
- Ability to work under stress
- Hard work
- Computer Skills-Applications (MS Word, Excel, PowerPoint)
- Familiar with internet application
- Computer Hardware
Accomplishments
- Achieved certificate from Bangladesh Honda Private Ltd. on Challenge Award
- Achieved certificate from Proshika on Rural development
Extra curricular activities
Member of IUB Literary Society Club, Member of Science Club, Participated as a volunteer on the flood relief Program, Life time Member of Quantum Blood Cell, Watching movies, Traveling
Training
- TQM, Bangladesh Honda Pvt. Ltd., 5W2H, Fish bone diagram, PDCA, SQCDM
- Spare parts Demand calculation and Inventory control, Bangladesh Honda Pvt. Ltd.
- Initial operation schedule / New model preparation, Bangladesh Honda Pvt. Ltd.
- Pricing for Spare parts and accessories, Bangladesh Honda Pvt. Ltd.
- Service Ratio VS Stock Month trend analysis, Bangladesh Honda Pvt. Ltd.
- Warehouse space proper utilization and analyze Back order (supplier & dealer), Bangladesh Honda Pvt. Ltd.
- Supply Chain Management, YKK Bangladesh Pvt. Ltd., Key Features of Supply Chain management, Basic components of Supply Chain
References
Available upon request
Timeline
Assistant Manager, In-Charge of Warranty and New model section
BANGLADESH HONDA PRIVATE LTD.
04.2024 - Current
Assistant Manager, In-Charge of Parts Operation section
BANGLADESH HONDA PRIVATE LTD.
09.2015 - 03.2024
Executive, Commercial
YKK BANGLADESH PTE LTD.
04.2014 - 09.2015
Executive, Accounts & Administration
ACUBE ATELIER
02.2013 - 04.2014
Higher Secondary Certificate - undefined
Dhaka Commerce college
Secondary School Certificate - undefined
Willes Little Flower School
Master Of Business Administration - Finance
Independent University, Bangladesh (IUB)
Bachelor Of Business Administration - Marketing & Human Resource Management
Independent University, Bangladesh (IUB)
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