Md. Salauddin Tutul
Credit Recovery Officer
Gandaria
Summary
My objective is to achieve self-actualization by shouldering adequate organizational responsibilities to ensure Organizational as well as personal growth.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Credit Recovery Officer
PalmPay
12.2024 - Current
- Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
- Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
- Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
- Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
Show Room Manager
Gree AC
01.2023 - Current
- Overshaw Daily Operations And Manage Team.
- Resolved Customer Complaint Efficiently.
- Develop new clients.
- Increase Customer Satisfaction Ratings
Samsung Experienced Consultant
Samsung Mobile
01.2017 - 01.2023
- Handle Customer queries
- Promote Company’s Product as A Good Consultant
- Develop New Client and Product Issue to Customer
- Give Train to New Members for Product Knowledge and Issues
Care Executive
Grameen Phone
01.2013 - 01.2017
- Handle customer queries.
- Willing purpose& promote product to customer.
- Develop new clients.
Retail Sales Executive
Banglalink
01.2009 - 01.2013
- Willing to promote product alone & with the team.
- Handle customer queries.
- Visiting various shop in the purpose of sales, marketing, publicity and advertising for their product and services.
Education
Bachelor Of Arts - Political Science
National University
Higher School Certificate - Humanities
Sheikh BorhanUddin Post Graduate College
Secondary Schools Certificate - Arts
Gandaria High School
Skills
Legal compliance
Financial counseling
Loan restructuring
Debt negotiation
Attributes
- Effectively manage many different responsibilities simultaneously.
- Motivated self-starter with an aptitude for learning skills quickly.
- Handle crisis situations in calm and capable manner.
- Highly adaptable to change in an ever-changing environment.
- Very much friendly in multi-cultural environment.
Personal Information
- Height: 5' 9"
- Blood Group: AB+
- Date of Birth: 01/01/88
- Nationality: Bangladeshi
- Marital Status: Married
Training
- Sales Training from Orascom Banglalink
- Sales & Customer Care Training from Grameen Phone
- Samsung Consultant and Device from Samsung
Timeline
Credit Recovery Officer
PalmPay
12.2024 - Current
Show Room Manager
Gree AC
01.2023 - Current
Samsung Experienced Consultant
Samsung Mobile
01.2017 - 01.2023
Care Executive
Grameen Phone
01.2013 - 01.2017
Retail Sales Executive
Banglalink
01.2009 - 01.2013
Higher School Certificate - Humanities
Sheikh BorhanUddin Post Graduate College
Secondary Schools Certificate - Arts
Gandaria High School
Bachelor Of Arts - Political Science
National University
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