Md. Selim Mia
Mirpur,Dhaka
Summary
Experienced technology professional with expertise in mechanical engineering, software development, system administration, and technical support. Demonstrated ability in problem-solving and performance optimization. Proven track record in project management and effective team collaboration. Dedicated to continuous learning and adapting to industry trends for organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Fair Solution Limited
Dhaka
11.2024 - Current
- Managed 10 technicians, maintaining 98% KPI performance.
- Delivered expert technical support and ensured prompt issue resolution.
- Maintained and updated CRM data to improve client communication and service tracking.
- Enhanced customer satisfaction by improving CRR by 12% and reducing issue resolution time by 20%.
- Optimized workflows and processes to improve team productivity and operational efficiency.
Service Engineer
1000Fix Service LTD.
Dhaka
01.2024 - 11.2025
- Installed, maintained, and repaired refrigeration and air-conditioning systems, including gas charging.
- Installed and serviced household appliances such as washing machines, microwaves, and LED TVs.
- Diagnosed and resolved customer equipment issues efficiently.
- Provided technical support to clients in-person and over the phone.
- Led team to achieve 95% customer satisfaction and surpass KPIs.
- Improved efficiency by 20% through workflow and CRM optimization.
- Trained technicians to boost accuracy and cut repeat visits.
- Managed CRR/CMI to enhance customer engagement.
- Recognized for technical excellence and top service quality.
Education
Bachelor of Technology (B.Tech) - Mechanical Engineering
Sonargaon University
Diploma In Engineering - Refrigeration And Air-Conditioning Technology
Sirajganj Polytechnic Institute
07.2022
Secondary School Certificate - undefined
Pingna High School
05.2017
Skills
- Mechanical Engineering
- Technical Support & Troubleshooting
- Equipment maintenance
- Customer relationship management
- Team Leadership & Training
- KPI management
- Problem-solving
- Customer service
Certification
Refrigeration and Air Conditioning (Level-1), National Skills Development Authority (NSDA), Chief Adviser's Office, RPL-LE-RAC-L1-002847, NSC-LE-RAC-L1-006791, 2025-05-10
Accomplishments
- Led team to achieve 95% customer satisfaction and surpass KPIs.
- Improved efficiency by 20% through workflow and CRM optimization.
- Trained technicians to boost accuracy and cut repeat visits.
- Managed CRR/CMI to enhance customer engagement.
- Recognized for technical excellence and top service quality.
Languages
Bengali
Elementary
Self Analysis
- Strong motivation & commitment for work.
- Endurance to work for long hours & under pressure.
- Ability to work independently as well as team member.
- Sound ethical background and integrity.
- Commendable communication & presentation skills.
Nid
9163729578
Personal Information
- ID Type: NID
- ID Number: 9163729578
Hobbies and Interests
- Reading about new technologies
- Playing cricket and football
- Traveling and exploring new places
- Volunteering for community activities
Timeline
Supervisor
Fair Solution Limited
11.2024 - Current
Service Engineer
1000Fix Service LTD.
01.2024 - 11.2025
Bachelor of Technology (B.Tech) - Mechanical Engineering
Sonargaon University
Diploma In Engineering - Refrigeration And Air-Conditioning Technology
Sirajganj Polytechnic Institute
Secondary School Certificate - undefined
Pingna High School