MD SHARAFAT ULLAH MAZUMDAR
HEAD OF SALES, BUSINESS DEVELOPMENT & CREDIT COLLECTION
Dhaka
Summary
Results-driven leader with over 18 years of experience across SaaS (Hardware & Software solutions), E-commerce, Logistics, and Telecommunications. Expert in driving revenue growth, optimizing operational efficiency, and building high-value customer relationships. Proven track record of scaling startups and managing large-scale operations with a focus on data-driven decision-making and strategic business restructuring.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Head of Sales, Business Development and Credit & Collection
Inovace Technologies Ltd (TipSoi)
12.2024 - Current
- Business P&L Ownership: Take full ownership of the business team’s Profit and Loss (P&L) statement, optimizing costs while maximizing revenue expansion.
- Strategic Sales & Expansion: Drive revenue growth across Distribution, Enterprise, and SME segments while identifying new market opportunities.
- Financial Risk Management: Oversee credit and collection processes to ensure healthy cash flow; implemented strict payment protocols and managed 'Bad Debt' risks.
- Operational Excellence: Monitor and optimize operational efficiency to ensure seamless service delivery and adherence to Service Level Agreements (SLAs).
- Lead Conversion: Manage the end-to-end sales funnel to ensure the team exceeds monthly and annual acquisition targets.
Senior Manager – Operations Support & Sales Experience
Paperfly
08.2022 - 10.2023
- Revenue Generation: Achieved 37% annual revenue growth through strategic account initiatives.
- Customer Centricity: Reduced customer wait times by 53% and enhanced satisfaction by resolving critical issues within 7 days.
Manager – Operations Support
Paperfly
03.2019 - 07.2022
- Operational Excellence: Improved delivery success rates by 29.2% and slashed turnaround time (TAT) by 49%.
- Cost & Workforce Management: Cut delivery costs by 7% while managing a workforce of 1,800+ personnel.
- Quality Control: Standardized SOPs, resulting in a 65% reduction in lost or damaged inventory.
Specialist – Regulatory Compliance (Project)
Banglalink
01.2019 - 02.2019
- Delivered all milestones ahead of schedule for time-sensitive compliance projects.
Specialist – Channel Operations Sales Operations
Robi Axiata Limited
12.2016 - 10.2017
- Efficiency Boost: Improved data accuracy and operational efficiency by over 95%.
- Inventory Control: Reduced inventory-carrying costs by 18% through advanced management strategies.
Multiple Roles
Airtel Bangladesh Ltd.
03.2008 - 11.2016
- Sales Ops (Executive & Sr. Executive): Increased SIM/Recharge sales by 4.78% and saved BDT 2.5 Million annually by optimizing commission disbursements.
- Zonal Sales (Territory Manager): Exceeded sales targets by 2.7% and expanded market share by 1.15%.
- Finance (Officer/MT): Established financial controls ensuring 100% accuracy in reporting and channel accounting.
Officer – Collection Network Finance
Grameenphone Ltd.
03.2006 - 02.2008
- Managed cash and deposit reconciliation with zero discrepancy, minimizing financial leakage.
Executive – Cash Service
G4S
07.2005 - 02.2006
- Maintained 100% accuracy in cash collections and transactions.
Education
Bcom Hon’s - Accounting
01-2002
Skills
Strategic Leadership: Revenue Growth, Business Restructuring, Multi-channel Sales
Operations Management: Process Optimization, SOP Standardization, Fleet/ Workforce Management (1,800)
Sales & Key Accounts: Market Share Expansion, Strategic Account Management, Lead Conversion
Data & Finance: Financial Controls, Data Accuracy, Automated Reporting, KPI Matrix Design
Timeline
Head of Sales, Business Development and Credit & Collection
Inovace Technologies Ltd (TipSoi)
12.2024 - Current
Senior Manager – Operations Support & Sales Experience
Paperfly
08.2022 - 10.2023
Manager – Operations Support
Paperfly
03.2019 - 07.2022
Specialist – Regulatory Compliance (Project)
Banglalink
01.2019 - 02.2019
Specialist – Channel Operations Sales Operations
Robi Axiata Limited
12.2016 - 10.2017
Multiple Roles
Airtel Bangladesh Ltd.
03.2008 - 11.2016
Officer – Collection Network Finance
Grameenphone Ltd.
03.2006 - 02.2008
Executive – Cash Service
G4S
07.2005 - 02.2006
Bcom Hon’s - Accounting
Honors & Awards
Value Champion (Paperfly, 2021): For exceptional leadership and cross-functional teamwork., Best Team Award (Airtel, 2015): Recognized for the highest performance in Q3., On-Spot Recognition (Airtel, 2014 & 2015): For developing a District CWN Dashboard and enhancing the 'Push-Pull' SMS information system.
Disclaimer
Md Sharafat Ullah Mazumdar