MD SHARIFUL ISLAM
Alghalia Trading Company(Café Lilou)
Riyadh
5
Languages
1
Certification
2027
years of professional experience
Dynamic hospitality professional with nearly six years of diverse restaurant experience across Saudi Arabia, Malaysia, and Bangladesh, specializing in French fine dining and high-volume service. Expertise in guest relations, food and beverage service, upselling, and front-of-house coordination, exemplified as Head Waiter at Café Lilou, where high service and hygiene standards are consistently maintained. Strong background in overseeing dining operations and staff management enhances the ability to elevate guest satisfaction while streamlining service procedures. Recognized for effective leadership in team coordination and adeptness in resolving customer inquiries, ensuring a memorable dining experience for all patrons.
Work History
Head Waiter
3 Years 8 Months- Managed service operations to guarantee adherence to fine-dining standards, focusing on quality and authenticity in French cuisine.
- Identified guest preferences and recommended tailored menu and beverage options to improve overall dining satisfaction.
- Employed comprehensive understanding of products to offer customized suggestions, driving upselling and improving overall guest experience.
- Analyzed guest interactions and developed strategies to ensure satisfaction while streamlining table turnover processes.
- Streamlined cash and card transactions to optimize workflow and improve customer experience.
- Clarified ingredient details in response to allergy and dietary questions, prioritizing customer safety and satisfaction.
- Optimized information flow between kitchen and bar teams, promoting efficiency in front-of-house operations.
Assistant Waiter
1 Year- Provided attentive table service and delivered food and beverages efficiently.
- Prepared, cleared, and reset tables to ensure smooth service flow.
- Communicated with kitchen and bar teams to facilitate timely service.
- Responded proactively to guest needs and supported first-class waiting service.
- Assisted with food quality checks to ensure high standards before serving.
- Maintained restaurant cleanliness and followed food hygiene standards.
Waiter
- Enhanced guest satisfaction by delivering menus and effectively communicating available specials. Elevated dining experience by presenting menus and clarifying special options. Promoted special offerings through engaging menu presentations to guests.
- Engaged with guests to ensure a positive experience and foster satisfaction through personalized service.
- Managed customer service operations in a bustling restaurant, focusing on creating memorable dining experiences for guests.
- Engaged with kitchen and management to efficiently handle guest requests and enhance overall service quality.
- Streamlined coordination efforts between front-of-house and kitchen teams to ensure timely and efficient service.
- Monitored and enforced food hygiene standards throughout daily operational activities.
- Cultivated strong relationships with guests by delivering personalized and attentive service, resulting in high levels of satisfaction.
Education
Higher National Diploma - Catering
Bachelor of Arts
High School Diploma
Skills
Fine Dining Service
Food & Beverage Service
Beverage service
Table Service & Setting
Upselling & Sales
POS & Payment Processing
Food Safety & Hygiene
Allergy Awareness
Front-of-House Coordination
Bar Support
Complaint Resolution
Issue resolution
Guest Relations
Certification
- Best Employee of the Month
- Highest APC of the month
- Employee of the quarter
- Best performer of the month
- Professional Food Safety
- Fine Dining Experience
LANGUAGES
Bangla — Native
English — Expert
Hindi — Expert
Malay — Advanced
Arabic — Intermediate
Timeline
Head Waiter
Alghalia Trading Company(Café Lilou)
01.2023 - CurrentRead More
Assistant Waiter
Delhi Darbar Restaurant
01.2019 - 01.2020Read More
Waiter
Mahira Restaurant
2021 - 2022Read More
Victoria International University
Higher National Diploma from Catering
Read More
Shahid President Ziaur Rahman Degree College
Bachelor of Arts
Read More
Islampur Nabodagita High School
High School Diploma
Read More