MD. Sohel Mostakim
Operations Specialist
Chittagong
Summary
A results-driven Operations Specialist with expertise in managing large-scale infrastructure projects, optimizing inventory and shipping processes, and delivering exceptional customer service. Proven ability to streamline workflows, reduce costs, and ensure timely project completion while maintaining high-quality standards. Skilled in strategic planning, resource management, and enhancing operational efficiency to support organizational growth and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Customer Service Associates
02.2018 - 04.2020
- Assisted customers with inquiries and order processing.
- Managed high call volume efficiently, maintaining professionalism.
- Delivered excellent service with a positive attitude, ensuring customer satisfaction.
- Resolved issues promptly to enhance overall customer experience.
Shadhinota 71 Episode Execution.
Episode Execution
07.2020 - 01.2022
- Collaborated with teams to integrate new systems seamlessly.
- Managed software version control for efficient project tracking.
- Created detailed project documentation to streamline communication.
- Provided technical support during product demos, boosting sales conversions.
MCD
Materials Control Department
09.2021 - 12.2022
- Quickly adapted to new situations and environments.
- Efficiently managed time to meet deadlines consistently.
- Collaborated productively with teams in daily operations.
- Thrived in fast-paced, deadline-driven environments.
- Maintained strong attention to detail in all tasks.
- Organized, detail-oriented, and committed to excellence.
MM. Enterprise
Project Managers
01.2023 - 05.2024
- Supervised construction of border roads, highways, and bus stops with a focus on quality and safety.
- Enhanced processes by incorporating best practices in construction techniques.
- Optimized resources to reduce costs and maintenance expenses.
- Aligned projects with regulatory and organizational standards through strategic planning.
- Delivered durable, efficient infrastructure for large-scale transportation projects.
Multiport Shipping Agency
Character Agent
06.2024 - Current
- Implemented inventory controls to minimize discrepancies and ensure smooth order fulfillment.
- Delivered excellent customer service, resolving inquiries promptly and boosting satisfaction.
- Streamlined shipping processes with efficient documentation and cargo handling.
- Ensured timely deliveries by tracking shipments and addressing issues proactively.
Education
Business Studies - Business Studies
Barrister Sultan Ahmed Chowdhury Degree College.
04.2001 -
High School Diploma -
P.H Amin Academy
04.2001 -
Skills
Labeling and tagging
Singing,playing guitar,Reading books,traveling
Singing melodies,with guitar in hand,
Reading books,exploring life's vast land.
Travelling far,with every step i grow,
A journey of passion,where creativity flows.
Timeline
Multiport Shipping Agency
Character Agent
06.2024 - Current
MM. Enterprise
Project Managers
01.2023 - 05.2024
MCD
Materials Control Department
09.2021 - 12.2022
Shadhinota 71 Episode Execution.
Episode Execution
07.2020 - 01.2022
Customer Care Representative
Customer Service Associates
02.2018 - 04.2020
Business Studies - Business Studies
Barrister Sultan Ahmed Chowdhury Degree College.
04.2001 -
High School Diploma -
P.H Amin Academy
04.2001 -
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