MD. Sohel Mostakim
Operations Specialist
Chittagong
Summary
A results-driven Operations Specialist with expertise in managing large-scale infrastructure projects, optimizing inventory and shipping processes, and delivering exceptional customer service. Proven ability to streamline workflows, reduce costs, and ensure timely project completion while maintaining high-quality standards. Skilled in strategic planning, resource management, and enhancing operational efficiency to support organizational growth and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Customer Service Associates
02.2018 - 04.2020
- Assisted customers with inquiries and order processing.
- Managed high call volume efficiently, maintaining professionalism.
- Delivered excellent service with a positive attitude, ensuring customer satisfaction.
- Resolved issues promptly to enhance overall customer experience.
Shadhinota 71 Episode Execution.
Episode Execution
07.2020 - 01.2022
- Collaborated with teams to integrate new systems seamlessly.
- Managed software version control for efficient project tracking.
- Created detailed project documentation to streamline communication.
- Provided technical support during product demos, boosting sales conversions.
MCD
Materials Control Department
09.2021 - 12.2022
- Quickly adapted to new situations and environments.
- Efficiently managed time to meet deadlines consistently.
- Collaborated productively with teams in daily operations.
- Thrived in fast-paced, deadline-driven environments.
- Maintained strong attention to detail in all tasks.
- Organized, detail-oriented, and committed to excellence.
MM. Enterprise
Project Managers
01.2023 - 05.2024
- Supervised construction of border roads, highways, and bus stops with a focus on quality and safety.
- Enhanced processes by incorporating best practices in construction techniques.
- Optimized resources to reduce costs and maintenance expenses.
- Aligned projects with regulatory and organizational standards through strategic planning.
- Delivered durable, efficient infrastructure for large-scale transportation projects.
Multiport Shipping Agency
Character Agent
06.2024 - Current
- Implemented inventory controls to minimize discrepancies and ensure smooth order fulfillment.
- Delivered excellent customer service, resolving inquiries promptly and boosting satisfaction.
- Streamlined shipping processes with efficient documentation and cargo handling.
- Ensured timely deliveries by tracking shipments and addressing issues proactively.
Education
Business Studies - Business Studies
Barrister Sultan Ahmed Chowdhury Degree College.
04.2001 -
High School Diploma -
P.H Amin Academy
04.2001 -
Skills
Labeling and tagging
Warehouse safety
Package handling
Workplace cleanliness
Shipping and receiving
Order picking
Material storage
Stock control
Customer service
Time management
Data entry
Willing to learn
Singing,playing guitar,Reading books,traveling
Singing melodies,with guitar in hand,
Reading books,exploring life's vast land.
Travelling far,with every step i grow,
A journey of passion,where creativity flows.
Timeline
Multiport Shipping Agency
Character Agent
06.2024 - Current
MM. Enterprise
Project Managers
01.2023 - 05.2024
MCD
Materials Control Department
09.2021 - 12.2022
Shadhinota 71 Episode Execution.
Episode Execution
07.2020 - 01.2022
Customer Care Representative
Customer Service Associates
02.2018 - 04.2020
Business Studies - Business Studies
Barrister Sultan Ahmed Chowdhury Degree College.
04.2001 -
High School Diploma -
P.H Amin Academy
04.2001 -