Md. Tajul Islam Sohel
Ex Airport Service Officer
Dhaka
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
17
17
Certificate
Work History
Airport Services Officer
Qatar Airways
05.2017 - 03.2022
- Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
- Station KPIs (Key performance indicators), Station SPI (Safety performance indicators).
- Supervising service partners' activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
- Ensuring compliance with Safety and Security requirements.
- Conducted risk assessments to identify potential security threats and implemented preventative measures.
Customer Service Agent
Thai Airways PCL
09.2016 - 04.2017
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Participated in team meetings, contributing ideas for improving customer service procedures and outcomes.
Executive Officer
United Airways (BD) LTD
03.2013 - 08.2016
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Supervised customer service operations, ensuring exceptional service standards and customer satisfaction.
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- Conducted performance reviews, setting clear objectives and KPIs for senior management.
Education
Master of Business Studies (MBS) - Marketing
Govt. Titumir University
Dhaka, BangladeshBachelor of Business Studies (BBS Hons) - Marketing
Uttara Town University & College
Dhaka, BangladeshSkills
- Operational Management
- Airlines Operation
- Ground Handling
- Flight Management
- Check-in Procedures
- Passenger Assistance
- Travel Documentation
- Verification
- Customer Service
- Boarding Gate Management
- Ramp Management
- Effective Problem Solving
- Superior customer Service
- Teamwork and Collaboration
- Excellent Communication
- Staff Training
- Team Leadership
- Creative Thinking
- Decision-Making
- Hotel Accommodations
Languages
Bengali
Native language
English
Proficient
C2
Hindi
Advanced
C1
Urdu
Upper intermediate
B2
Certification
- Aircraft Handling
- Automatic Document Check
- Aviation Security Awareness TR 2018
- Complaints Resolution Official - Release 2019
- Dangerous Goods Category 8 (Recurrent) - Release 2019
- Fire Safety Accommodation
- Handling Customers with Disability (2019)
- Haqiba
- Human Factors
- Illegal Wildlife Trade
- Office & Information Security Awareness
- One World Refresher
- Passport and Visa Checks
- Safety Management System 2018
- Safety Management System (Office Staff)
- Working from Heights
Timeline
Airport Services Officer
Qatar Airways
05.2017 - 03.2022
Customer Service Agent
Thai Airways PCL
09.2016 - 04.2017
Executive Officer
United Airways (BD) LTD
03.2013 - 08.2016
Master of Business Studies (MBS) - Marketing
Govt. Titumir University
Bachelor of Business Studies (BBS Hons) - Marketing
Uttara Town University & College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Football, Cricket & Photography - Description
Photography definitely started as a hobby for me. Creative and skilled natural Photographer with 7 years of experience. Proficient in both indoor and outdoor settings, adept at utilizing natural and artificial lighting to produce stunning photographs.
Computer literacy
· MS Office : Word, Excel, Outlook, PowerPoint.
· Google Drive : Docs, Drive, Gmail.
· Email : Outlook, Gmail, mail merge, filters, folders.
· Operating systems : Microsoft Windows.
Personal Information
- Height: 5'-7"
- Weight: 70 Kg
- Father's Name: Md. Nurul Islam
- Mother's Name: Shamima Akter
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Single
- Religion: Islam
Football, Cricket & Photography - Description
Photography definitely started as a hobby for me. Creative and skilled natural Photographer with 7 years of experience. Proficient in both indoor and outdoor settings, adept at utilizing natural and artificial lighting to produce stunning photographs.
Computer literacy
· MS Office : Word, Excel, Outlook, PowerPoint.
· Google Drive : Docs, Drive, Gmail.
· Email : Outlook, Gmail, mail merge, filters, folders.
· Operating systems : Microsoft Windows.
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