MD TARIK HOSSAIN

• Led cross-functional teams to drive process improvements and enhance operational efficiency.
• Evaluated performance metrics to identify areas for operational enhancement and cost reduction.
• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Built strong relationships with clients by consistently delivering actionable insights.
• Managed interconnection with 100+ international carriers and partners for voice and SMS services

• Developed and implemented strategic plans to align business objectives with market demands.
• Analyzed market trends to provide actionable insights for product development initiatives.
• Monthly management meeting, overseeing the production reports.
• Attending 1-2 clients meeting for new client onboarding/new order generations.

• Managed approximately 30 incoming calls and emails per day from customers and our NOC.
• 'Led technology strategy development, aligning IT initiatives with business objectives.
• Spearheaded digital transformation projects to enhance operational efficiency and customer engagement.
• Directed cross-functional teams in implementing new telecommunications technologies and systems.
• Oversaw budget management for IT projects, ensuring alignment with financial goals and strategic priorities.
• Mentored technology teams, fostering skill development and innovation within the organization.

All technical operations, installation, datacenter maintenance, data backup

• Boosted success of organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
• Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
• Saved considerable costs by renegotiating outsourcing contracts.
• Regulatory and corporate affairs
• Oversaw budget management and resource allocation to maximize efficiency and minimize costs.
• Implemented process improvements that streamlined workflows, reducing operational bottlenecks.
• Directed operational strategies to enhance productivity across diverse departments.
• Led cross-functional teams in executing company-wide initiatives aligned with strategic goals.
• Managed interconnection with 40+ international carriers and partners for voice and SMS services.
• Managed approximately 15+ incoming calls and emails per day from customers, our finance team and our NOC.
• Attending 3-5 meeting with regulator, (BTRC/NBR), Monthly update to the investor.

• Managed approximately 30+incoming calls and emails per day from customers and our NOC. All technical operations, installation, datacenter maintenance, data backup
• Regulatory and corporate affairs
• Interconnecting with international carriers
• Attending all customer queries, communication and meetings for new business
• Mentoring the NOC
• Managed interconnection with 50+ international carriers and partners for voice and SMS services

• Commissioning new client
• Customer account/back office technical support
• Preparing reports
• Managed approximately 20+ tickets/dockets per day from customers.

• Joined as an Assistant Manager and was promoted twice to Senior Manager in recognition of my outstanding contributions and exceptional dedication to my work.
• Responsible for planning and designing the network along with handling operations and maintenance.
• Instrumental in working closely with the sales team regarding pricing and client meetings.
• Accountable for overseeing troubleshooting procedures and monthly report generation for outage maintenance.
• Mentored and motivated the team to achieve set targets.
• ADNSL is a leading ISP and Data Service Provider in Bangladesh.
• Managed approximately 100+ incoming calls, emails per day from customers, our support team and help-desk.
• Monthly management reports of new customer onboarding, network expansion and budget allocation.

• Functioned as In-Charge of Network Support Center by developing the Network & Customer service.
• Troubleshot and resolved all client related issues along with handling escalations raised by the team and the client.
• Provided custom solutions to the client and documents for setup and deployment.
• Bangla phone was a nationwide PSTN company and network support provider.
• Managed approximately 50+ incoming calls, emails per day from customers, our support team and help-desk.

• Implementation and operation of full IT solution. and network.
• Establishing whole school network.
• Installation of five computer labs.
• Implementation and execution of School Management software.
• Attending many support calls per day.