Md. Tasnim Al-Hasan
Dhaka
Summary
Dedicated Telesales Professional with over 3 years of experience in enhancing customer relationships through effective communication and problem-solving. Committed to improving customer service and satisfaction, consistently delivering high-quality support in both inbound and outbound telesales.
Overview
2026
2026
years of professional experience
Work History
Team Leader and HR coordinator
Qubely Connect
Dhaka, BANGLADESH
05.2025 - 11.2025
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored team performance to identify improvement areas and implemented corrective actions for enhanced results.
- Evaluated team performance and delivered constructive feedback to support achievement of daily goals.
- Delivered courteous service to customers in a fast-paced environment, contributing to positive customer experiences.
Telesales executive (WATER TANK)
Abstract Marketing Group Inc
REMOTE, CANADA
11.2023 - 05.2024
- Generated leads through cold calling, effectively increasing sales pipeline by 30%.
- Achieved monthly sales targets consistently by employing persuasive selling techniques.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
Telesales executive (HVAC)
RiseUp Labs
Dhaka, BANGLADESH
03.2023 - 09.2023
- Managed high volume of outbound calls, ensuring effective communication and engagement with potential customers.
- Scheduled phone calls to connect potential customers with sales representatives, facilitating lead conversion.
- Addressed customers with clear and confident communication, enhancing customer experience and rapport.
Telesales executive (HVAC MCA, SOLAR, RENOVATION)
Skytech Solutions
Dhaka, BANGLADESH
02.2021 - 02.2023
- Achieved monthly sales targets consistently by employing persuasive selling techniques.
- Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness.
- Identified customer needs through effective questioning, recommending suitable products or services.
- Conducted follow-up calls with customers to gauge satisfaction and encourage repeat business.
- Called existing customers to establish and understand motivations for buying and collecting.
- Scheduled phone calls between potential customers and sales representatives.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Controlled calls using established techniques to meet performance targets and maintain sales pressure.
- Addressed customers with confident, clear communication style.
- Tolerated stress to de-escalate negative customer encounters.
- Completed product knowledge training to ensure accurate and compelling product presentations.
- Maintained up-to-date knowledge of product characteristics and availability.
Planner
Prince Event & Wedding Planners Uttara
Education
Higher Secondary Certificate - Business Studies
Uttar khan Union Technical School And College
Dhaka01-2018
Secondary School Certificate - Business Studies
Uttar khan Union Technical School And College
Dhaka01-2016
Skills
- Microsoft Office
- Excel
- MS Word
- MS PowerPoint
- Employee relations
- Internet
- Browsing
- Download
Custom
I certify that the information that is furnished above is true to my knowledge. Hoping for a quick and positive response.
Personal Information
- Height: 5'-7"
- Father's Name: Md. Abu Bakar Siddique
- Mother's Name: Fatema Begum
Timeline
Team Leader and HR coordinator
Qubely Connect
05.2025 - 11.2025
Telesales executive (WATER TANK)
Abstract Marketing Group Inc
11.2023 - 05.2024
Telesales executive (HVAC)
RiseUp Labs
03.2023 - 09.2023
Telesales executive (HVAC MCA, SOLAR, RENOVATION)
Skytech Solutions
02.2021 - 02.2023
Planner
Prince Event & Wedding Planners Uttara
Higher Secondary Certificate - Business Studies
Uttar khan Union Technical School And College
Secondary School Certificate - Business Studies
Uttar khan Union Technical School And College