MD. ABDULLAH-Al Azad
Deputy Manager-Service Supports
Flat: A-3, House: 26, Road: 04, Sector: 10, Uttara, Dhaka
Summary
Proactive Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates. Friendly managerial position committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
27
27
Certificates
1
1
Language
Work History
Deputy Manager-Service Supports
Technoworth Associates Limited
Dhaka
08.2016 - Current
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated manufacturers to maintain cost controls and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Supported general manager in loss prevention efforts.
- Performed on-site installation, repair, maintenance, qualification, and validation of liquid chromatography instrumentation at customer sites across the region.
- Provided remote, augmented reality, and on-site support to resolve customer service requests.
- Independently evaluated and diagnosed failure mechanism and provided resolution.
- Communicated directly with customers and set expectations for on-site repair schedule.
Senior Engineer-Service Supports
AQ Chowdhury Science and Synergy Private Limited
Dhaka
04.2012 - 07.2016
- Installation , maintenance and troubleshooting of Shimadzu Analytical & Scientific Instruments like Shimadzu UHPLC, UFLC, HPLC, LCMS, GC, GCMS, Labsolutions DB, Labsolutions CS & more as per respective protocol following the guidelines of ISO, GMP/GLP, FDA.
- Traveled to appropriate sites to carry out service and maintenance operations in an efficient and timely manner.
- Provided detailed training to customers after installation, instructing them on hardware and software operation.
- Provided remote support via telephone or internet means to the pool of field service engineers.
- Provided a communication link between the customer and the company to help ensure that effective service was provided to the customer.
- Maintained up-to-date manuals, service tools, service documentation, inventory levels and other materials needed for effectiveness.
- Identified needed parts to keep equipment in top operating condition.
- Defined engineering problems, collected data, established facts and drew conclusions to solve project issues.
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Enforced rules and regulations to keep working environment safe.
- Determined equipment failure root cause and implemented solutions.
- Performed preventive maintenance and repairs on mechanical equipment.
- Made and checked complex engineering computations quickly and accurately.
Education
Bachelor of Science - Electrical And Electronic Engineering
04.2007 - 04.2012
Result: 2.635 out of 4.00
Higher Secondary Certificate - Science
03.2003 - 03.2005
Result: 4.80 out of 5.00
Secondary School Certificate - Science
01.2001 - 01.2003
Result: 4.88 out of 5.00
Skills
Problem-Solving
Certification
Shimadzu HPLC Prominence-i Basic to Intermediate Service Training
Timeline
Empower Software (FND)
07-2022
Vitek 2 Compact System-ATI- 45B SE
11-2019
Empower 3 System Administration
07-2019
Empower Software Services Qualification
07-2019
LC Basic Detectors (FND)
07-2019
Acquity TUV Detector Service Qualification
07-2019
Acquity Fluorescence Services Qualification
07-2019
2998 Photodiode Array Detector Services Qualification
07-2019
2996 Photodiode Array Detectors Services Qualification
07-2019
2489 Absorbance Detector Services Qualification
07-2019
2487 Absorbance Detector Services Qualification
07-2019
2475 Fluorescence Detector Implementation Services Qualification
07-2019
Alliance 2695 System (FND)
07-2019
2998 Photodiode Array Detector Services Qualification
07-2019
2996 Photodiode Array Detector Services Qualification
07-2019
2695 Alliance Services Qualification
07-2019
2489 Absorbance Detector Services Qualification
07-2019
2487 Absorbance Detector Services Qualification
07-2019
LC Foundational (FND)
06-2019
LC Foundational Exam Services Qualification
06-2019
Empower 3 - Regulated Lab - Empower Access - M1/7
11-2018
Alliance Tips & Technique
11-2018
APGC Foundational Services Qualification
11-2018
Compliance Foundational & Data Integrity: Good Documentation Practices (FND)
11-2018
Gas Chromatography (GC): APGC (FND)
11-2018
Empower Custom Field & Calculation
12-2016
Deputy Manager-Service Supports - Technoworth Associates Limited
08.2016 - Current
Shimadzu HPLC Prominence-i Basic to Intermediate Service Training
02-2015
Senior Engineer-Service Supports - AQ Chowdhury Science and Synergy Private Limited
04.2012 - 07.2016
Ahsanullah University of Science And Technology - Bachelor of Science, Electrical And Electronic Engineering
04.2007 - 04.2012
Cantonment Public School And College - Higher Secondary Certificate, Science
03.2003 - 03.2005
Cantonment Public School And College - Secondary School Certificate, Science
01.2001 - 01.2003
References
1. Bobby Barua
M.Sc. Engg. E&C, BUET
B.Sc. Engg. (EEE)
Professor
Department of Electrical & Electronic Engineering
Ahsanullah University of Science & Technology
Mobile: +8801553350440
E-mail: bobby@aust.edu
www.aust.edu
2. Kazi Md. Ahsanul Habib Mithun
PMP
B.Sc. (RUET), MBA(DU), MPPG(NSU)
Deputy Director,
Spectrum Division,
Bangladesh Telecommunication Regulatory Commission
Mobile: +8801552202862
E-mail: mithun@btrc.gov.bd
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