Summary
Overview
Work History
Education
Skills
Contact
Current Location
Training
Special Qualifications
Personal Information
Languages
Certification
Timeline
Generic
MD ABDULLAH ALMAMUN

MD ABDULLAH ALMAMUN

Dhaka

Summary

Dynamic executive with extensive experience at CSD Travel Related Services, specializing in customer service and relationship management. Proficient in Galileo (GDS) for streamlined flight bookings and effective issue resolution. Achievements include significant improvements in service quality and travel solutions, resulting in increased customer satisfaction and loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive

CSD TRAVEL RELATED SERVICES
Dhaka
06.2015 - Current
  • Assisted customers with booking, modifying, and canceling flight reservations accurately.
  • Issued tickets, processed payments, and managed refunds or rebooking efficiently.
  • Provided detailed information on flight schedules, fare rules, travel policies, and visa requirements.
  • Handled customer inquiries and resolved issues with professionalism.
  • Maintained up-to-date knowledge of airline policies, promotional offers, and travel regulations.
  • Coordinated with internal departments and travel agents to ensure seamless passenger service.
  • Utilized Global Distribution Systems, Galileo (GDS), for reservations and ticketing tasks.
  • Monitored flight occupancy and suggested alternative options to optimize bookings.

Executive Sales & Marketing

Daeyoung textile mills ltd.
01.2014 - 05.2015
  • Maintain marketing team and other sales.

Education

BBA - Management Information System

World University of Bangladesh
Dhaka, Bangladesh
01.2014

HSC - Business Studies

Santahar Govt College
Santahar,Rajshahi,bangladesh
01.2010

High School Diploma -

BP High School
Santahar,Rajshahi,Bangladesh
01.2008

Skills

  • Accounting and data entry
  • Customer service and relationship management
  • Global distribution systems, Galileo (GDS)
  • Flight scheduling and travel regulations
  • Communication and negotiation skills
  • Vendor sourcing and staff motivation
  • Profit and loss analysis
  • Service quality improvement
  • Customer service
  • Travel regulations
  • Client account management
  • Data analysis
  • Problem resolution

Contact

77/2/E Green House (6th floor/7A), Tonartek, Vashantek, Mirpur, Dhaka

+8801715637364, +8801821616994, mamun.trs@outlook.com, almamoon.moon@gmail.com

Current Location

Dhaka,Bangladesh

Training

  • English language, Language, World university of Bangladesh, Bangladesh, Dhaka, 2012, 3 months
  • Computer training, Computer MS word, Excel & Power point, ICT in Naogaon, Bangladesh, Naogaon, 2008, 3 months

Special Qualifications

Expert in the Galileo GDS system, MS Word, Adobe Photoshop, and Internet browsing

Personal Information

  • Looking for a mid-level job
  • Available: full time
  • Preferred job category: hospitality, travel, tourism
  • Anywhere from the globe
  • Preferred organization types: Travel and Tourism companies
  • Father's name: Masood Chowdhury
  • Mother's name: Nargis Parvin
  • Blood group: B+
  • Date of birth: 11/30/92
  • Gender: Male
  • Nationality: Bangladeshi
  • Marital Status: Married
  • Religion: Islam

Languages

Bangla
First Language
English
Upper Intermediate (B2)
B2

Certification

  • I got Galileo (GDS) basic and advanced training for the air ticketing system from Galileo Bangladesh at Kawran Bazar, Dhaka, in June 2015

Timeline

Executive

CSD TRAVEL RELATED SERVICES
06.2015 - Current

Executive Sales & Marketing

Daeyoung textile mills ltd.
01.2014 - 05.2015

BBA - Management Information System

World University of Bangladesh

HSC - Business Studies

Santahar Govt College

High School Diploma -

BP High School

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MD ABDULLAH ALMAMUN