Summary
Overview
Work History
Education
Skills
Timeline
Generic

Md Abdur Rauf

Key Account Manager , Roche Bangladesh Limited
Dhaka,20/J

Summary

Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Dynamic Key Account Manager with 12 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

Overview

1
1
year of post-secondary education
16
16
years of professional experience

Work History

Key Account Manager

Roche Bangladesh Limited
Dhaka, Dhaka
04.2018 - Current
  • Improved business through consistent hard work and dedication to customers.
  • Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with all departments and management to achieve business goals.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-day-day duties accurately and efficiently.

Territory Manager

Roche Bangladesh Limited
Rangpur, Rangpur
04.2017 - 04.2021

Maintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner.

Continually meeting or exceeding sales targets by persuading customers within an assigned territory to purchase company products and services.

Analyzing sales and marketing data to determine the most effective sales and marketing techniques.

Developing innovative sales strategies to increase sales within an assigned territory.

Conducting surveys to better understand customer needs.

Attending trade shows to promote company products and services.

Ensuring that brand awareness within an assigned territory meets company expectations.

Monitoring competitors’ sales activity within an assigned territory.

Therapeutic Specialist

Roche Bangladesh Limited
Rangpur, North Bengal
04.2015 - 03.2017

Prepare yearly scientific promotional plan as per customer’s needs. Find out ethical business process. Prepare Weekly, Monthly and Yearly business plan. Monitoring product sales and budgets. Making data records and filling of the documents. Provide scientific information and secretarial supports to the doctors. Arrange Continuing Medical Education programs. Promote international trails and products to the doctors. Perform ethical task assigned by the supervisor.

Sr. Associate Scientific Services

Roche Bangladesh Limited
Dhaka, Dhaka
11.2012 - 04.2015

Prepare yearly scientific promotional plan as per customer’s needs. Find out ethical business process. Prepare Weekly, Monthly and Yearly business plan. Monitoring product sales and budgets. Making data records and filling of the documents. Provide scientific information and secretarial supports to the doctors. Arrange Continuing Medical Education programs. Promote international trails and products to the doctors. Perform any task assigned by the supervisor.

Medical Information Officer

Roche Bangladesh Limited
Dhaka
11.2008 - 11.2012

Make weekly, monthly and yearly promotion plan.
Products promote to the doctors.
Collects order from customers

Program Organizer

BRAC
Feni
01.2007 - 04.2007
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Making monthly and yearly business development plan.
    Find out legal traders and Entrepreneurs.
    Loan disbursement and monitoring deposited instalment.
    Preparing reports

Education

Master of Science - Zoology

Jagannath University
Dhaka
12.2002 - 12.2003

Skills

Sales lifecycle management

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Timeline

Key Account Manager

Roche Bangladesh Limited
04.2018 - Current

Territory Manager

Roche Bangladesh Limited
04.2017 - 04.2021

Therapeutic Specialist

Roche Bangladesh Limited
04.2015 - 03.2017

Sr. Associate Scientific Services

Roche Bangladesh Limited
11.2012 - 04.2015

Medical Information Officer

Roche Bangladesh Limited
11.2008 - 11.2012

Program Organizer

BRAC
01.2007 - 04.2007

Master of Science - Zoology

Jagannath University
12.2002 - 12.2003
Md Abdur RaufKey Account Manager , Roche Bangladesh Limited