Md Abdus Sultan

• Managed item creation, groups, pricing, and barcodes for efficient inventory control.

• Executed inventory operations including stock entry, reconciliation, and warehouse transfers.

• Processed purchase cycle tasks from RFQ to supplier quotations, purchase orders, and goods receipts.

• Facilitated sales cycle activities encompassing leads, quotations, sales orders, delivery notes, and invoices.

• Conducted basic accounting operations such as chart of accounts management and journal entries.

• Oversaw payment entries and tax compliance to ensure financial accuracy. • Streamlined inventory management processes to enhance operational efficiency.

• Provided L2/L3 technical support for Motorola products (DMR radios, TETRA, LTE, body-worn cameras, dispatch systems).
• Diagnosed and resolved hardware, software, RF, and network related issues.
• Performed fault isolation on base stations, repeaters, controllers, and terminals. Support customers remotely and on-site for critical issues.
• Assisted in installation, configuration, and commissioning of Motorola communication systems.
• Configured repeaters, base stations, dispatch consoles, IP networks, and radio terminals. Conducted site acceptance tests and factory acceptance tests.
• Performed preventive and corrective maintenance of radio communication systems. Monitored system performance and ensure high availability.
• Supported 24/7 operations, including on-call or shift-based support when required.
• Acted as a technical interface between customers, system integrators, and Motorola HQ.
• Provided technical guidance and training to customers and partners.
• Handled customer escalations and ensure SLA compliance.
• Upgraded and maintained firmware/software for radios and network elements.
• Supported dispatch software, NMS, and IP-based communication platforms.
• Assisted with interoperability testing and feature validation.
• Supported RF planning, coverage analysis, and optimization.
• Troubleshooted IP networking issues (LAN/WAN, VPN, routing).
• Assisted in spectrum-related and interference troubleshooting.

• Maintained continuous operation of the NTTN fiber network, achieving optimal availability.
• Led the O&M team in resolving complex network issues through permanent implementations. Identified and mitigated risk areas in network infrastructure to boost reliability.
• Developed improvement plans based on analysis of network reports and KPIs. Tracked performance against agreed service levels with customers and stakeholders.
• Implemented the Network Performance Improvement plan while managing various operational projects.
• Performed health checks and preventive maintenance on critical links and core nodes. Enhanced network integrity by optimizing centralized maintenance processes.

• Planned, executed, monitored, and closed projects in alignment with organizational goals
• Defined project scope, objectives, deliverables, timelines, and success criteria
• Developed detailed project plans, schedules, budgets, and resource allocation strategies
• Led cross-functional teams and coordinated internal and external stakeholders
• Monitored project progress and ensured milestones were achieved on time
• Identified, assessed, and proactively mitigated project risks and issues
• Managed project budgets, costs, and financial reporting
• Ensured compliance with quality standards, policies, and procedures
• Communicated project status, risks, and outcomes to senior management
• Managed change requests and ensured proper documentation and approvals
• Coordinated vendors, contractors, and third-party service providers
• Ensured effective use of project management tools and methodologies
• Conducted project reviews and post-implementation evaluations
• Maintained comprehensive project documentation and reports
  

• Delivered continuous passive part operation support for the Grameenphone Umbrella project.
• Managed invoicing processes, including generator and AC/DCV maintenance, with monthly submissions to customers.
• Provided technical expertise to enhance team capabilities.
• Identified and deployed necessary skill sets and resources for project delivery, engaging external support as needed.
• Developed and managed key performance indicators (KPIs) for all areas of responsibility.
• Ensured KPI achievement through adherence to overall plans and reporting mechanisms.
• Conducted risk assessments on departmental processes to identify improvement opportunities.

• Managed the daily operations of operators through project follow-up and information collection. Facilitated routine communication between customers and internal R&D teams. Acted as a communication liaison, ensuring effective collaboration with technical teams—coordinated information exchange to streamline project workflows and enhance efficiency.
• Delivered active and passive multi-skilled maintenance services for all operational equipment.
• Enhanced site operational effectiveness through strategic project management and delivery improvements.
• Reduced mean time between failures and minimized downtime through targeted improvement plans.

• Conducted technical site surveys and prepared detailed survey reports.
• Executed new BTS, collocated BTS configuration, and commissioning for the Grameenphone rollout project.
• Installed, commissioned, configured, and troubleshot transmission equipment, including SRAL, SRAL XD, NEC Pasolink, and NEC NEO, during the Grameenphone rollout.