TCS BaNCS
Md. Abir Hossain Khandokar
Application Support Engineer-Core Banking System
Tejgaon, Dhaka
Summary
- Working as Senior Officer – Core Banking System(CBS:TCS BaNCS) Support Engineer, Digital Banking Division at Mutual Trust Bank Ltd. & have 12 years’ experience in Banking Service Automation, IT Infrastructure, Banking Product & Service, Internal System Development, Banking Compliance & Project Management area.
- A result-oriented Banking professional, driven by the desire to improve Digital Banking System with new concepts, along with expertise in CBS System & ensure sustainable business development.
- Demonstrated Confirmed expertise in surpassing goals, attaining corporate objectives, and exceeding customer expectations in highly competitive industries & also expert in providing extensive support on Business operations, User Management and Troubleshooting for CBS & others Applications.
- To serve the customer with empathy & assure functional excellence for scalable growth.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
9
9
Certifications
1
1
Language
Work History
Senior Officer
Core Banking System, Mutual Trust Bank Ltd
11.2020 - Current
- User Access Management of CBS, Jasper and Odoo System
- Support and maintenance of Line of Business banking applications: TCS BaNCS
- Product parameterization for UAT as well as production
- Deploying the patch releases as well as coordinating other related activities.
- New requirement analysis and consulting with stakeholders as well as vendor
- Product rate and charges parameter configuring in CBS
- BGL product and account creation, ATM and POS ‘s parameter configurations
- New routing no configurations, Institutions & Branch parameter maintenance and configurations
- EOD related batch jobs operations of CBS and Treasury applications.
- Generating and preparing different MIS as required by management.
- Attend ongoing implementation projects
- Prepared test cases and do UAT/SIT for changing software application
- Day to day end-user support
Officer
CBS Transformation Project,Mutual Trust Bank
12.2016 - 12.2020
- Perceived the business issues from stakeholders, requirement analysis and consulting with vendor
- Required parameters setup for UAT and deploy Production environment after successful testing.
- Developed User Access Matrix for CBS (TCS BaNCS) with multiple capabilities based on roles.
- All administrative task and Parameter Set-up of CBS (TCS BaNCS).
- Assist in Data Migration strategy and field mapping with legacy
- Make ready UAT environment for end-user testing
- End user training on user access for the CBS application
Junior Officer-CIB
Mutual Trust Bank Ltd.
10.2010 - 12.2016
- CIB Technical Support and Reporting to Central Bank & worked for Migration of CIB System
- Data analysis and cleansing
- Prepared report as required by line manager
Support Officer
Beximco Computers Ltd
Dhaka
01.2010 - 10.2010
- Installation of BexiBank (Banking software) software, Applications troubleshooting
- Bug testing and fixing, End-user training
- Installation and migration of BexiBank in Sonali, Agrani Bank
Education
Master of Science - Computer Science
Jahangirnagar University
Dhaka, Bangladesh 04.2013 - 01.2014
Bachelor of Science - Information & Communication Engineering
Rajshahi University
Rajshahi,Bangladesh 01.2002 - 10.2008
Skills
Excellent User Support
Teamwork, convincing, influencing, negotiation, leadership
UAT and Bug Fixing
Problem Solving
Business Case Analysis
Interacting with Software Vendor
Python GUI, HTML, Bootstrap, SQL,SDLC
Information Technology Audit and Security
Communication Skill
Certification
Certified Information Systems Auditor (CISA) from ISACA
Software
Jasper
MS Office
Windows ,Linux
Interests
Coding, Reading, Travailing
Timeline
Senior Officer
Core Banking System, Mutual Trust Bank Ltd
11.2020 - Current
Certified Information Systems Auditor (CISA) from ISACA
10-2018
ISO 27001 (ISMS) from PECB
02-2017
Information System Audit (IS Audit) from ICAB
01-2017
Officer
CBS Transformation Project,Mutual Trust Bank
12.2016 - 12.2020
Master of Science - Computer Science
Jahangirnagar University
04.2013 - 01.2014
Junior Officer-CIB
Mutual Trust Bank Ltd.
10.2010 - 12.2016
Support Officer
Beximco Computers Ltd
01.2010 - 10.2010
Bachelor of Science - Information & Communication Engineering
Rajshahi University
01.2002 - 10.2008