Reliable banking professional with 12 years of experience in branch banking in general banking, and credit operations as well as the Head Office Operations of foreign trade. Adept at customer service management and to identify trends and developing strategies to improve efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principal Officer
Islami Bank Bangladesh Limited
40 Dilkusha C/A, Dhaka-1000.
03.2011 - Current
Evaluated customer needs and feedback to drive product and service improvements.
Cultivated positive relationships with customers to deliver timely and cost-effective supply of services.
Supported the expansion of existing business and development of new business across all the product lines of the bank.
Developed relationships with top customers and maintained knowledge of the customer's banking needs and their service expectations.
Maintained up-to-date knowledge of the bank's product offerings.
Maintained overall safe work environment of Banking.
Education
Bank Management
Bangladesh Institute of Bank Management (BIBM)
Mirpur-2, Dhaka, Bangladesh
12.2019
Skills
Branch Operations
Status Updates
Client Correspondence
Loan Disbursement
Administrative Operations
Customer Satisfaction
PowerPoint Presentations
Loan Applications
Prospecting Clients
Confidential Records Management
Office Supplies and Inventory
Operational Requirements
Internal Control Systems
Property Evaluation
Certification
Certified Islamic Banking and Finance Professional (CIBFP), Bangladesh Institute of Bank Management (BIBM) - Feb to Aug, 2022.
Certified Islamic Banker (CIB), Academy for International Modern Studies (AIMS), UK - Nov, 2019 to Feb, 2020.
Diploma in Islamic Banking (DIB), Islami Bank Training and Research Academy (IBTRA) - Feb, 2015-Oct, 2018
Hobbies
Singing, video blogging and biking.
Languages
Bengali
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Principal Officer
Islami Bank Bangladesh Limited
03.2011 - Current
Bank Management
Bangladesh Institute of Bank Management (BIBM)
Certified Islamic Banking and Finance Professional (CIBFP), Bangladesh Institute of Bank Management (BIBM) - Feb to Aug, 2022.
Certified Islamic Banker (CIB), Academy for International Modern Studies (AIMS), UK - Nov, 2019 to Feb, 2020.
Diploma in Islamic Banking (DIB), Islami Bank Training and Research Academy (IBTRA) - Feb, 2015-Oct, 2018
Similar Profiles
Mohammad Hasibul HasanMohammad Hasibul Hasan
Manager at Islami Bank Bangladesh LimitedManager at Islami Bank Bangladesh Limited