MD AKRAM UL HUQ
PRIVATE SERVICE
Kushtia
Summary
Banking professional with proven experience in wealth operations management. Supports teams in strategizing, implementing and delivering improved customer service and business outcomes. Demonstrates excellent planning and organization skills to thrive in pressured banking environments, now looking forward to make a significant contribution to any organization that offers a genuine opportunity for progression.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Bank Branch Manager
Dhaka Bank PLC
Cumilla, Bangladesh
03.2021 - Current
- Managed branch operations to ensure compliance with banking regulations.
- Maintained high standards of service delivery by encouraging excellence among team members.
- Organised team meetings to enhance communication amongst staff members.
- Established performance goals for each department, improved overall productivity levels at the bank.
- Implemented automation strategies for office operations, correspondence management and recordkeeping.
- Fostered a professional environment through clear communication and leadership.
- Improved customer satisfaction by handling complaints promptly and efficiently.
Branch Operations Manager
Dhaka Bank PLC
Noakhali, Bangladesh
04.2019 - 02.2021
- Improved branch performance by streamlining operations and implementing efficient work systems.
- Oversaw daily operations, ensuring smooth running of all banking services at the branch level.
- Prepared detailed reports on branch performance for senior management's review.
- Ensured excellent customer service with proactive management techniques.
- Built strong relationships with customers through active engagement and regular feedback solicitation.
- Boosted staff morale, resulting in increased productivity and job satisfaction.
- Led team meetings to share best practices and discuss strategies for improvement.
General Banking Officer
Dhaka Bank PLC
Cumilla, Bangladesh
01.2011 - 03.2019
- Boosted customer satisfaction by providing timely and accurate banking services.
- Conducted risk assessments to prevent potential financial losses.
- Analysed market trends with thorough research to aid strategic planning.
- Monitored fraudulent activities, safeguarding customers' assets and bank's reputation.
- Facilitated cross-selling of various banking products to enhance business growth.
- Provided financial advice for helping customers in informed decision-making.
- Maintained confidentiality of customer details as per data protection laws.
Trainee Assistant Officer
Dhaka Bank PLC
Feni, Bangladesh
01.2010 - 01.2011
- Supported bookkeeping tasks for accurate financial tracking and reporting.
- Delivered high-quality customer service with patient and understanding interactions.
- Assisted senior staff for improved workflow in the office environment.
- Handled phone calls, leading to efficient communication within the office.
- Facilitated internal communication using effective email correspondence strategies.
Merchandiser
Rose Sweaters Ltd.
Dhaka, Bangladesh
01.2005 - 12.2009
- Developed custom merchandising plans with team collaboration.
- Managed visual merchandising efforts, enhanced overall buyer's appeal.
- Utilized strategic planning to increase orders.
- Maintain productions and supply chains to ship the goods timely.
Senior Teacher
Oxford International School, Hathazari
Chattagram, Bangladesh
01.2004 - 12.2004
- Served as mentor to junior teachers, promoting continuous professional growth.
- Assisted in school administrative duties when required by head teacher.
- Participated actively in parent-teacher associations, enhancing community relationships.
- Coordinated after-school activities, fostering student creativity and teamwork.
- Implemented behavioural management strategies to maintain classroom orderliness.
- Enhanced students' critical thinking skills through interactive lessons.
Education
M.A. - English Language & Literature
Islamic University, Kushtia
Kushtia 10.2002 - 10.2003
Bachelor of Arts - English Language & Literature
Islamic University, Kushtia
Kushtia 09.1998 - 09.2002
Languages
English
Fluent
Interests
Travelling
Social Work
Timeline
Bank Branch Manager
Dhaka Bank PLC
03.2021 - Current
Branch Operations Manager
Dhaka Bank PLC
04.2019 - 02.2021
General Banking Officer
Dhaka Bank PLC
01.2011 - 03.2019
Trainee Assistant Officer
Dhaka Bank PLC
01.2010 - 01.2011
Merchandiser
Rose Sweaters Ltd.
01.2005 - 12.2009
Senior Teacher
Oxford International School, Hathazari
01.2004 - 12.2004
M.A. - English Language & Literature
Islamic University, Kushtia
10.2002 - 10.2003
Bachelor of Arts - English Language & Literature
Islamic University, Kushtia
09.1998 - 09.2002
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