Summary
Overview
Work History
Education
Skills
OfficeManager
MD  AL AMIN

MD AL AMIN

Operations Manager
521/1, Shewrapara, Mirpur, Dhaka

Summary

I'm young & self motivated operations manger. Adept at driving business growth and enhancing customer satisfaction, I leveraged my problem-solving and team leadership skills at SEBPO to streamline HR processes and improve office efficiency. My tenure at Sapphire Hotel & Resort Ltd, Ashulia, underscored my ability to boost operational productivity by over 30%, showcasing my commitment to excellence and effective communication.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Senior Executive HR & Admin

SEBPO ( Sister Concern of Abdul Monem Group)
07.2024 - Current

1. Visitor Management on ERP.

2. Update internal databases with new hire information.

3. Assist new employee onboarding.

4. Maintain high standards of cleanliness at the office.

5. Travel arrangements for top management.

6. Schedule job interviews and contact candidates as needed.

7. Recording office supplies data.


Operations Manager

Sapphire Hotel & Resort Ltd, Ashulia
12.2023 - 06.2024

1. Oversee day-to-day operations of the resort.

2. Problem solving

3. Handling customer problems with professionalism.

4. Ensure customer satisfaction.

5. Conduct daily meeting with all HODs.

6. Managing Vendor & local Supplier.

7. Inventory Management.

8. Financial planning for all departments.

9. Cost controlling.

10. Increasing business growth and development.


Operations Manager

Blue Ocean Hotel & Resort
12.2022 - 11.2023

1. Oversee daily operations of the overall resort.

2. Hiring and training employees.

3. Handling guest problems and solving them in a professional manner.

4. Meeting with all HODs regularly.

5. Handling digital marketing on social media platform.

6. Ensure employees' work efficiency and productivity.

7. Maintain high standards of cleanliness on resort premises.

8. Inventory Management.

9. Supervise and monitor corporate events.

10. Relationship buildup with all stakeholders.

11. Facilitated smooth collaboration between departments through clear communication channels.

Senior Operations Executive

Newyas International company limited
Shahbag, Dhaka, Bangladesh
08.2021 - 11.2022

1. Greetings to customers with professional manner.

2. Answer customer quarries.

3. Handling guests complaints with professional manner.

4. Taking online & offline bookings.

5. Handling facebook page.

6. Petty cash management on ERP.

7. Ensure cleanliness of front desk, lobby, Canteen & rooms.

8. Handling Events of the company.

9. Supervise & making duty roaster of executives.

10. Carried out Inverntory management.

Front Office Executive

Geeta Sarovar Portico
Delhi, India
12.2020 - 06.2021

1. Greeting to guest as per time.

2. Taking online & offline booking.

3. Carry out daily check_in & check out procedure.

4. Solve guest problems.

5. Answer guest qeries.

6. Settlement of guest bills.

7. Escort VIP guest

8. Ensure cleanliness of front desk, lobby & guest washroom.

Front Office Associate

Days Inn By Wyndham Hotels
Panipat, India
02.2020 - 11.2020

1. Greetings to guest.

2. Answer guest queries.

3. Handling telephone calls.

4. Taking room bookings.

5. Escort VIP guest

6. Handling guests problems with professional manner.

7. Setup guest wake up calls.

8. Suggesting guest for nearest attractions.

Education

BBA - Hotel Management

Kurukshetra University
India
04.2001 -

High School Diploma -

Panti Degree College
Kushtia
04.2001 -

High School Diploma -

Panti High School
Kushtia, Bangladesh
04.2001 -

Skills

Business Planning

MD AL AMINOperations Manager