I'm young & self motivated operations manger. Adept at driving business growth and enhancing customer satisfaction, I leveraged my problem-solving and team leadership skills at SEBPO to streamline HR processes and improve office efficiency. My tenure at Sapphire Hotel & Resort Ltd, Ashulia, underscored my ability to boost operational productivity by over 30%, showcasing my commitment to excellence and effective communication.
1. Visitor Management on ERP.
2. Update internal databases with new hire information.
3. Assist new employee onboarding.
4. Maintain high standards of cleanliness at the office.
5. Travel arrangements for top management.
6. Schedule job interviews and contact candidates as needed.
7. Recording office supplies data.
1. Oversee day-to-day operations of the resort.
2. Problem solving
3. Handling customer problems with professionalism.
4. Ensure customer satisfaction.
5. Conduct daily meeting with all HODs.
6. Managing Vendor & local Supplier.
7. Inventory Management.
8. Financial planning for all departments.
9. Cost controlling.
10. Increasing business growth and development.
1. Oversee daily operations of the overall resort.
2. Hiring and training employees.
3. Handling guest problems and solving them in a professional manner.
4. Meeting with all HODs regularly.
5. Handling digital marketing on social media platform.
6. Ensure employees' work efficiency and productivity.
7. Maintain high standards of cleanliness on resort premises.
8. Inventory Management.
9. Supervise and monitor corporate events.
10. Relationship buildup with all stakeholders.
11. Facilitated smooth collaboration between departments through clear communication channels.
1. Greetings to customers with professional manner.
2. Answer customer quarries.
3. Handling guests complaints with professional manner.
4. Taking online & offline bookings.
5. Handling facebook page.
6. Petty cash management on ERP.
7. Ensure cleanliness of front desk, lobby, Canteen & rooms.
8. Handling Events of the company.
9. Supervise & making duty roaster of executives.
10. Carried out Inverntory management.
1. Greeting to guest as per time.
2. Taking online & offline booking.
3. Carry out daily check_in & check out procedure.
4. Solve guest problems.
5. Answer guest qeries.
6. Settlement of guest bills.
7. Escort VIP guest
8. Ensure cleanliness of front desk, lobby & guest washroom.
1. Greetings to guest.
2. Answer guest queries.
3. Handling telephone calls.
4. Taking room bookings.
5. Escort VIP guest
6. Handling guests problems with professional manner.
7. Setup guest wake up calls.
8. Suggesting guest for nearest attractions.
Business Planning