MD. AL-FORKANUL HOQUE
Client Centre Executive
145/2, Prembagan, Dakshinkhan,Dhaka
Summary
Multi-tasking Client Centre Executive with +9 years of experience in the contact centre industry. I can manage lots of pressure, and also looking to leverage proven communication and managerial skill in any suitable position for an organization. Build my encouraging managerial and analytical problem-solver skills with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Client Centre Executive- Service
Standard Chartered Bank
12.2016 - Current
- (PW ID: 1558161), ( Lotus Kamal Tower Building One, Joar Sahara, 3rd floor, Nikunja-2, Dhaka, Bangladesh.)
- Duties and Responsibilities :
- To help customers with complaints and questions, give information about products and services, take orders and process returns
- Also make sales through services
- Achievements:
- I got promoted in 2020 as Band 9
- I became Saadiq sales star in the month of September, 2022 from inbound client center.
Careline Officer
Banglalink Digital Communications Ltd
Dhaka
05.2013 - 03.2016
- SIAM Tower, Plot: 15, 4th and 6th Floor, Sector: 03, Uttara, Dhaka: 1230.
- Duties and Responsibilities:
- Worked well in a team setting, providing support and guidance to customer over phone.
Trainee Sales Executive
IFIC Bank, Under SR Associates Ltd
Dhaka
07.2012 - 03.2013
- Duties and Responsibilities:
- A/C Opening, Earn Deposit, For Example: FDR, DPS, Visa Card issuing etc.
Education
MBA - Major in Marketing
Northern University Bangladesh
01.2011 - 12.2011
BBA - Major in Marketing And Minor in HRM
Northern University Bangladesh
Dhaka 07.2006 - 06.2010
HSC - Science
Varendra College Rajshahi
Rajshahi 06.2005 - 06.2005
SSC - Science
Cumilla Zilla School
Cumilla 01.2001 - 01.2001
Skills
Computer Assembling, Chatting, Internet Browsingundefined
Personal Details:
Father’s Name : Late. Mozammel Hoque
Mother’s Name : Fatema Hoque
Date of Birth : October 31, 1986
Gender : Male
Marital Status : Married
Nationality : Bangladeshi
National ID No : 5986758067
Religion : Islam
Permanent Address : Vill- Penguary, P/O. - Binshara-6780, P/S. - Tarash, Dist. –
Sirajganj.
Current Location : Dhaka
Training Summary
Training Title:
2011- One day Training Program.
Topic: Effective Communication and
Presentation for Success of Organization.
Institute: BIZEX Bangladesh Ltd.
Location: 152/2-F, (3rd Floor), Green
Road, Panthapath, Dhaka, Bangladesh.
2010- 3 months Internship.
Topic: Strengths, Weakness, Opportunities & Threat Analysis of Uttara Bank Ltd.
Institute: Uttara Bank Ltd.Bangladesh
Location: Pilkhana branch, Azimpur, Dhaka.
2009- 3 days Training.
Topic: Fit 4 Future (Job Interview)
Institute: Aim plus foundation
Location: Bangladesh Northern University
Bangladesh.
2008- 4 Days Workshop program.
Topic: Basic Computer workshop -Ms-office-2003,Ms-Powerpoint-2003,and Fundamental courses.
Institute and Location: Northern University Bangladesh.
References
Reference: 01
Name : Khondaker Mostak Shojib Ahmed.
Organization : Standard Chartered Bank Ltd
Designation : Line Manger.
Address : Lotus Kamal Tower Building, 3rd floor, Joar sahara, Nikunja 2, Dhaka: 1229.
Mobile : +8801913159192
Office Phone : +8809666350010
E-mail : KhondokerMostakShojib.Ahmed@sc.com
Relation : Professional.
Reference: 02
Name: Ferdaus Mahmud Shelley.
Organization : Uttara Bank Limited
Designation : Manager.
Address : 51, Rashed Khan Menon Sarak, (Old-20, New Eskaton Road), Eastern Tower (2nd floor), Dhaka: 1000.
Mobile : +8801711192998
Office Phone : +88-02-9341354, +88-02-9357090
E-mail : mahmudshelley123@gmail.com
Relation : Relative.
Timeline
Client Centre Executive- Service
Standard Chartered Bank
12.2016 - Current
Careline Officer
Banglalink Digital Communications Ltd
05.2013 - 03.2016
Trainee Sales Executive
IFIC Bank, Under SR Associates Ltd
07.2012 - 03.2013
MBA - Major in Marketing
Northern University Bangladesh
01.2011 - 12.2011
BBA - Major in Marketing And Minor in HRM
Northern University Bangladesh
07.2006 - 06.2010
HSC - Science
Varendra College Rajshahi
06.2005 - 06.2005
SSC - Science
Cumilla Zilla School
01.2001 - 01.2001
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