Basic Fundamentals in Computing
Md.Ali Mahfuz
Hotelier
Dhaka
Summary
Resourceful Catering Sales Manager with strong catering services background and creative mindset. Managed catering operations for large 25 million facility and increased revenues over previous year. High-level organizational and collaborative skills leading to exceptional results. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Committed and hardworking Catering Sales manager with 17 years of experience directing Hospitality food service. Well-rounded leader with talent for supervising employees and develop business. Ambitious Catering Manager with 17 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude. Service-oriented Sales Manager with more than 17 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Accomplished Sales Manager offering 7 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Catering Sales Manager
Sheraton Dhaka
Dhaka
10.2021 - 06.2022
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Developed and implemented improved marketing initiatives to drive revenue.
- Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Increased website traffic and conversions through email and social media marketing.
- Communicated with venue personnel to coordinate event logistics.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Applied Sales call and create new account strategies to engage in new business opportunities and develop existing accounts.
- Incorporated Sales strategies, boosting sales additional 30%.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Assistant Manager Catering Sales
The Westin Dhaka
Dhaka
03.2018 - 03.2021
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Received and processed stock into inventory management system.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled 6 calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Onboarded new temps by entering employee information into systems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
Senior Catering Sales Specialist
The Westin Dhaka
Dhaka
06.2017 - 12.2018
- Saved 3 million by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled 6 calls per day to address customer inquiries and concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Banquet Team Leader
The Westin Dhaka
Dhaka
01.2016 - 02.2017
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Waiter
The Westin Dhaka
Dhaka
03.2012 - 03.2012
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Managed food resources, memorized orders and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Prepared specialty desserts for customers for special occasions.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials and took drink orders.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coached employees on salesmanship and updated menus to increase sales.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
Bartender
The Westin Dhaka
Dhaka
03.2009 - 03.2011
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Built relationships with vendors to manage orders and negotiate costs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
Waiter
The Westin Dhaka
Dhaka
03.2007 - 03.2008
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed customers about daily and seasonal specials.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
BBA - Bachelor of Business Administrations
Darul Ihsan University of Bangladesh.
Dhaka 06.2007 - 09.2010
Higher Secondary Certificate (HSC) - Commerce
Government Kabi Nazrul College.
Dhaka 03.2002 - 05.2004
Secondary School Certificate (SSC) - Commerce
Motijheel Model High School And College
Dhaka 01.2001 - 03.2002
Skills
Sales strategy
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved ODC through effectively helping with proper planing.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Affiliations
- Medical Informatics Association
- Rotary International
- National Association of Social Workers
- Institute of Electrical and Electronics Engineers
- Lions Club
- Project Management Institute
- Society of Human Resource Management
- Association for Computing Machinery
- American Marketing Association
Additional Information
I achieved Manger of 4th Quarter, 2021 for Care for Business.
I achieved Manger of 1st Quarter, 2022 for Care for Business.
Software
Timeline
Catering Sales Manager
Sheraton Dhaka
10.2021 - 06.2022
Assistant Manager Catering Sales
The Westin Dhaka
03.2018 - 03.2021
Senior Catering Sales Specialist
The Westin Dhaka
06.2017 - 12.2018
Banquet Team Leader
The Westin Dhaka
01.2016 - 02.2017
Senior Waiter
The Westin Dhaka
03.2012 - 03.2012
Bartender
The Westin Dhaka
03.2009 - 03.2011
BBA - Bachelor of Business Administrations
Darul Ihsan University of Bangladesh.
06.2007 - 09.2010
Waiter
The Westin Dhaka
03.2007 - 03.2008
Higher Secondary Certificate (HSC) - Commerce
Government Kabi Nazrul College.
03.2002 - 05.2004
Secondary School Certificate (SSC) - Commerce
Motijheel Model High School And College
01.2001 - 03.2002
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