MD. Anowar Hossain
Junior Central Manager
Mohammadpur,13
Summary
Dynamic professional with a proven track record in operations management at MAD Group, excelling in team leadership and customer relationship management. Enhanced service quality and boosted customer satisfaction through effective conflict resolution and strategic planning. Skilled in performance monitoring and staff training, fostering a high-performing work environment.
Overview
8
8
years of professional experience
Work History
Junior Central Manager
MAD Group (Madchef, Cheez! & Pagla Baburchi)
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Catering Manager
Madchef
08.2020 - 08.2024
- Handled catering scheduling, ordered food and planned events.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Maintained friendly and professional customer interactions.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
Branch Manager
Cheez!
01.2020 - 07.2020
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Manager
The Stubborn Goat
09.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Member
Pizza Hut
02.2017 - 08.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Science - Bachelor of Tourism And Hospitality Management
European University of Bangladesh
Dhaka 04.2001 -
Diploma Engineering - Food Technology
Thakurgaon Polytechnic Institute, Thakurgaon
Thakurgaon, 04.2001 -
Secondary School Certificate - Science Group
Khalisha Bel-Pukur School And Collage
Saidpur, Nilphamari 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Project management
Quality control procedures
Operational support
Performance monitoring
Inventory management systems
Outstanding customer service
Leadership skills
Schedule preparation
Staff training and development
Recruiting and interviewing
Customer relationship management (CRM)
Timeline
Junior Central Manager
MAD Group (Madchef, Cheez! & Pagla Baburchi)
01.2025 - Current
Catering Manager
Madchef
08.2020 - 08.2024
Branch Manager
Cheez!
01.2020 - 07.2020
Assistant Manager
The Stubborn Goat
09.2018 - 07.2019
Team Member
Pizza Hut
02.2017 - 08.2018
Bachelor of Science - Bachelor of Tourism And Hospitality Management
European University of Bangladesh
04.2001 -
Diploma Engineering - Food Technology
Thakurgaon Polytechnic Institute, Thakurgaon
04.2001 -
Secondary School Certificate - Science Group
Khalisha Bel-Pukur School And Collage
04.2001 -