Md Ashraful Haque

Work History

General Manager-Central & Operations Control

Biman Bangladesh Airlines Ltd

Dhaka

10.2021 - Current

Managed budget implementations, employee evaluations, and contract details.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Introduced new methods, practices, and systems to reduce turnaround time.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Formulated policies and procedures to streamline operations.
Analyzed market trends and competitor activities to create competitive advantages.
Reported issues to higher management with great detail.
Reduced operational risks while organizing data to forecast performance trends.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Dy.General Manager-Central & Operationa Control

Biman Bangladesh Airllines

Dhaka

01.2019 - 05.2022

Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
Reviewed performance results to target and take corrective measures with authorization and escalation.
Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
Enforced safety and health policies and implemented procedures to correct hazardous conditions
Collaborated with department heads to establish goals and work plans.
Participated in planning process to achieve corporate objectives.
Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Introduced new methods, practices, and systems to reduce turnaround time.

Manager-Schedules Planning

Biman Bangladesh Airlines

Dhaka

01.2016 - 05.2019

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and implemented business strategies to achieve business goals and stay competitive.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Managed and motivated employees to be productive and engaged in work.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Established team priorities, maintained schedules and monitored performance.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Summary

Overview

Work History

General Manager-Central & Operations Control

Dy.General Manager-Central & Operationa Control

Manager-Schedules Planning

Education

Master of Science - Geography

Bachelor of Science - Geography

Skills

Timeline

Similar Profiles

Mohamed Helmy MohamedMohamed Helmy Mohamed

Farhan RaufFarhan Rauf

Shermin JahanShermin Jahan