Md Burhanul Islam
Operations Team Leader
Summary
Team leader with expertise in overseeing workgroup operations. creates strategy, delivers training, establishes objectives, and gets team input. good interpersonal and communication abilities. Focus on the big picture while expressing objectives and vision effectively to achieve. networker, consensus-builder, and problem-solver.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Team Leader
Quantanite
Dhaka
11.2021 - Current
- Deliver top quality work in an accurate and efficient way as measured by different performance metrics
- Meet and exceed client mandated KPI's (Key Performance Indicators) and ensure consistent performance based on a continuous improvement model
- Gain deeper knowledge, and understanding, and comply with Quantanite's policies and procedures
- Associates must maintain knowledge of the functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Associate
Quantanite
Dhaka
01.2021 - 10.2021
- Direct assistant to Team leader, supporting all aspects of production and office management.
Analyst
Quantanite
Dhaka
01.2019 - 12.2020
- Performed detailed data validation spanning across several different international projects.
Education
BBA - Major - Finance | Minor - Accounting
BRAC University
Dhaka 01.2014 - 12.2018
MBA - Human Resource Management and Operations Management
BRAC University
Dhaka 01.2021 - Current
Skills
Microsoft Office
Analytical Skills
CRM SoftwareCustomer ServiceComputer Skills
LeadershipAccomplishments
- Above & Beyond - For going above and beyond my responsibilities. Issued by Quantanite · April 2022
- Above & Beyond - For going above and beyond my responsibilities. Issued by Quantanite · February 2022
- Team Leader of the Year 2022 - Issued by Quantanite · Jan 2022
Certification
Finance Foundations, LinkedIn
Extra-Curricular Activities
Executive, BRAC University Business Club - BIZ BEE January 2015 — December 2018
Timeline
Team Leader
Quantanite
11.2021 - Current
Associate
Quantanite
01.2021 - 10.2021
MBA - Human Resource Management and Operations Management
BRAC University
01.2021 - Current
Analyst
Quantanite
01.2019 - 12.2020
BBA - Major - Finance | Minor - Accounting
BRAC University
01.2014 - 12.2018