Completed training on “Electrical Installation & Maintenance”conducted by: Skill for Employment Investment Program (SEIP) Under Finance Division, Ministry of Finance and government of Bangladesh
MD FARHAD HOSSAIN
Dholaipar Bazar, Jatrabari.Dhaka
Summary
Seeking a challenging position in a renowned organization with a strong desire to make a substantial & positive impact towards the success of the organization & my own career growth.
Overview
3
3
years of professional experience
Work History
Senior Executive (Ticket Reservation)
BENGAL AIR SERVICE
07.2024 - Current
- Company Overview: (Travel Agency)
- SUNFLOWER TRADING (Recruiting Agency)
- Managing new reservation into hotel premises as per customer requirement.
- Utilized ticketing software to generate and track customer reservation and sales.
- International and domestic all kinds of airlines ticket booking and issuing.
- Handling high volume of customer interaction while delivering exceptional service.
- Professionally assist and follow through with resolution of guest complaints.
- Exceptional processing of tickets, be it new issue, refunds or exchange including all calculation.
- Checking Visa as well as ticketing status.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Officer (Ticket Reservation)
SKYLINE Tours & Travels
03.2023 - 06.2024
- Company Overview: (Travel Agency)
- Handling customer service inquiries and complaints regarding ticket purchase and reservations.
- Collaborated with other agents to resolve customer concerns in a timely manner.
- Processed payments and refunds for ticket using a variety of payments method.
- Managed an efficient workflow to ensure exceptional customer service.
- Performed ticketing operations including booking, canceling and rebooking.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
Sales Executive
TAILOR
03.2022 - 02.2023
- Company Overview: (Manufacturer of readymade garments for local market)
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell products
- Ensure racks are fully stocked
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Contributed to team objectives in fast-paced environment.
Education
MBA - Marketing
National University
Dhaka 04.2001 -
B.B.A (Hons) - Marketing
National University
Dhaka01.2023
H.S.C - Commerce
Shaikh Burhanuddin Post Graduate College
Dhaka01.2015
S.S.C - Commerce
A K High School And College
Dhaka01.2013
Skills
Well groomed
Hard working and energetic
Ready to work in all environment
Self-motivated
Opportunity Identification
Performance improvement
Growth planning
Business development
Self motivation
Good judgment
Accomplishments
- Capable of getting customer psychology as well as satisfaction.
- Good communicating with various types customer & supplier.
- Have been awarded by the company for honesty and sincerity
- Have been awarded by the company for achieving quick sales target.
- Made good relationship with employee.
- Solved their problem time to time with strongly.
Interests
Others
- Height : 5’ – 9”
- Blood group: A +Ve .
- Hobby: Reading, Traveling,Music,Working with people of different national and cultural background.
Timeline
Senior Executive (Ticket Reservation)
BENGAL AIR SERVICE
07.2024 - Current
Officer (Ticket Reservation)
SKYLINE Tours & Travels
03.2023 - 06.2024
Sales Executive
TAILOR
03.2022 - 02.2023
MBA - Marketing
National University
04.2001 -
B.B.A (Hons) - Marketing
National University
H.S.C - Commerce
Shaikh Burhanuddin Post Graduate College
S.S.C - Commerce
A K High School And College