Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Others
Timeline
CustomerServiceRepresentative
MD FARHAD HOSSAIN

MD FARHAD HOSSAIN

Dholaipar Bazar, Jatrabari.Dhaka

Summary

Seeking a challenging position in a renowned organization with a strong desire to make a substantial & positive impact towards the success of the organization & my own career growth.


Overview

3
3
years of professional experience

Work History

Senior Executive (Ticket Reservation)

BENGAL AIR SERVICE
07.2024 - Current
  • Company Overview: (Travel Agency)
  • SUNFLOWER TRADING (Recruiting Agency)
  • Managing new reservation into hotel premises as per customer requirement.
  • Utilized ticketing software to generate and track customer reservation and sales.
  • International and domestic all kinds of airlines ticket booking and issuing.
  • Handling high volume of customer interaction while delivering exceptional service.
  • Professionally assist and follow through with resolution of guest complaints.
  • Exceptional processing of tickets, be it new issue, refunds or exchange including all calculation.
  • Checking Visa as well as ticketing status.
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.

Officer (Ticket Reservation)

SKYLINE Tours & Travels
03.2023 - 06.2024
  • Company Overview: (Travel Agency)
  • Handling customer service inquiries and complaints regarding ticket purchase and reservations.
  • Collaborated with other agents to resolve customer concerns in a timely manner.
  • Processed payments and refunds for ticket using a variety of payments method.
  • Managed an efficient workflow to ensure exceptional customer service.
  • Performed ticketing operations including booking, canceling and rebooking.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.

Sales Executive

TAILOR
03.2022 - 02.2023
  • Company Overview: (Manufacturer of readymade garments for local market)
  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Contributed to team objectives in fast-paced environment.

Education

MBA - Marketing

National University
Dhaka
04.2001 -

B.B.A (Hons) - Marketing

National University
Dhaka
01.2023

H.S.C - Commerce

Shaikh Burhanuddin Post Graduate College
Dhaka
01.2015

S.S.C - Commerce

A K High School And College
Dhaka
01.2013

Skills

Well groomed

Accomplishments

  • Capable of getting customer psychology as well as satisfaction.
  • Good communicating with various types customer & supplier.
  • Have been awarded by the company for honesty and sincerity
  • Have been awarded by the company for achieving quick sales target.
  • Made good relationship with employee.
  • Solved their problem time to time with strongly.

Interests

Completed training on “Electrical Installation & Maintenance”conducted by: Skill for Employment Investment Program (SEIP) Under Finance Division, Ministry of Finance and government of Bangladesh

Others

  • Height : 5’ – 9”
  • Blood group: A +Ve .
  • Hobby: Reading, Traveling,Music,Working with people of different national and cultural background.

Timeline

Senior Executive (Ticket Reservation)

BENGAL AIR SERVICE
07.2024 - Current

Officer (Ticket Reservation)

SKYLINE Tours & Travels
03.2023 - 06.2024

Sales Executive

TAILOR
03.2022 - 02.2023

MBA - Marketing

National University
04.2001 -

B.B.A (Hons) - Marketing

National University

H.S.C - Commerce

Shaikh Burhanuddin Post Graduate College

S.S.C - Commerce

A K High School And College

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MD FARHAD HOSSAIN