Amazoncom
High School Diploma -
International School Dhaka (ISD)
01.2007 - 01.2012
Md Hafijur Rahaman Ridoy
Web Developer & Customer Support Manager
Dhala,26
Timeline
Work History
Web Solutions Developer & Client Experience Managr
Web Developer & Customer Support Manage
01.2022 - Current
Led end-to-end website and web application development, ensuring scalable architecture, optimal performance, and security best practices.
Managed cross-functional teams by streamlining communication and coordinating development, design, and support workflows to meet project timelines.
Designed and delivered custom web applications by translating business and client requirements into technical solutions.
Implemented responsive web design, performance optimization, and UI/UX improvements based on user feedback and data analysis.
Oversaw customer support operations, resolving complex technical issues and managing escalations in high-pressure environments.
Maintained professionalism while handling conflicts and customer concerns, driving improved satisfaction, client retention, and repeat business.
Education
High School Diploma -
International School Dhaka (ISD)
Baridhara DOHS, Dhaka 1212 01.2007 - 01.2012
Skills
- E-commerce Development (Shopify, WooCommerce, Wix, WordPress)
- Digital Product Development & Management
- Front-End Web Development (HTML, CSS, JavaScript)
- UX/UI Design & Optimization
- Customer Support & Engagement
- Business Analysis & Strategic Planning
- Project Planning & Execution
- Risk Assessment & Mitigation
- Client Communication & Relationship Management
- Sales Strategy & Business Development
- Team Leadership & Collaboration
- CRM Software (Salesforce, HubSpot, etc)
- API Integration & Software Debugging
- Digital Marketing & SEO
- Problem Solving & Decision Making
- Performance Optimization
Summary
I am a versatile professional with experience in web and e-commerce development, digital product management, and customer support. I specialize in building responsive websites and custom applications using platforms like Shopify, WordPress, and Wix, and have strong skills in HTML, CSS, JavaScript, and UX/UI design. Alongside technical expertise, I excel in project planning, strategic execution, risk management, client communication, and team leadership, ensuring high-quality deliverables and enhanced customer experiences.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionStock Options / Equity / Profit SharingSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Websites
E-commerce & Business Development
I specialize in e-commerce and business development, focusing on creating and managing online stores, digital products, and sales strategies that drive growth. I have experience with platforms like Shopify, WordPress, and Wix, integrating payment gateways, APIs, and CRM tools to streamline operations. My work includes analyzing market trends, optimizing user experience, and implementing digital marketing strategies to increase traffic, conversion, and revenue. I also excel at building client relationships, managing projects, and leading teams to deliver successful, high-impact e-commerce solutions.