Md Hasan Ali
Computer Engineer
Dhaka,Dhaka
Summary
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Sought out continuous professional development opportunities to further develop expertise in Industry operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Manager in Training
MS Office Works,hardware Engineer
Dhaka
01.2017 - Current
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conceptualized innovative sales solutions to increase company revenue.
- Facilitated regular staff meetings for open discussion of ongoing projects, challenges faced, successes achieved, as well as areas requiring improvement or additional support from team members or management personnel alike.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Led successful marketing campaigns to increase brand visibility, attract new customers, and boost overall sales numbers.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Launched quality assurance practices for each phase of development
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Gained knowledge of company policies, protocols and processes.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethnic
IT Support Engineer
Hardware Department
Dhaka
2011 - 05.2016
- Documented support interactions for future reference.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Offered assistance in implementing and developing training programs.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Helped streamline repair processes and update procedures for support action consistency.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Translated complex technical issues into digestible language for non-technical users.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Education
Diploma In Computer Science - Computer And Information Sciences
Rajshahi Polytechnic Institute
Rajshahi 01.2011
Skills
Staff Leadership
Business Development
Quality Management
Technical skills
Account Management
Innovation Skills
Contract Management
Customer Serviceu
Staff Training
Negotiation
Project Support
Customer Relations
Timeline
Manager in Training
MS Office Works,hardware Engineer
01.2017 - Current
IT Support Engineer
Hardware Department
2011 - 05.2016
Diploma In Computer Science - Computer And Information Sciences
Rajshahi Polytechnic Institute