Md. Ibrahim Alam
Head Of Operations
Dhaka,Mirpur DOHS
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Founder & Head of Operations
Tele Muskereeres
Dhaka, Malibag
01.2017 - Current
- Budgeting, Demand Generation, and reconciliation.
- Maintaining smooth channel of communication between team and clients.
- Supervise marketing department's performance, statistics, and traction records.
- New client acquisition and onboarding.
- Conduct regular audits of computer and server equipment.
- Sending directives to launch new marketing and promotional activities for in-house marketing.
- Coordinating all other departments and conducting regular meetings.
- Liaise and provide strategic advice to senior executives.
- Plan and monitor day-to-day activities.
- Evaluate business efficiency.
- Revise policies and ensure legal compliance
- Oversee customer support and satisfaction
- Supervise and mentor staff.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
Co-Founder & COO
Hoolo Technologies Ltd
Dhaka, Malibag
02.2021 - 12.2022
- Staying on top of technology trends and developments
- Design and implement business strategies, plans, and procedures
- Set comprehensive goals (KPIs) for performance and growth
- Establish policies that promote company culture and vision
- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance, etc.)
- Lead employees to encourage maximum performance and dedication
- Evaluate performance by analyzing and interpreting data and metrics
- Assist CEO in fundraising ventures
- Participate in expansion activities (investments, acquisitions, corporate alliances, etc.)
- Manage relationships with partners/vendors.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Established foundational processes for business operations
- Networked with other businesses and customers to increase sales opportunities and contacts
- Conducted target market research to discover customer needs and analyze competitor trends
- Identified business development challenges and customer concerns for proactive resolution
- Recruited, interviewed and hired new staff members and developed training materials for employees
- Directed market expansions to propel business forward, meet changing customer needs
- Prepared annual budgets with controls to prevent overages
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Managed divisional marketing, advertising and new product development
Sales Team Lead
Signature Channel INC
07.2016 - 01.2017
- Assist Managers in Sales Strategy Development.
- Keep Informed of New Products and Services.
- Recruit, Train, and Coach Sales Team.
- Delegate Tasks and Set Deadlines.
- Set Sales Targets and Motivate Sales Team.
- Prepare Sales Reports.
Customer Representative Officer
08.2015 - 06.2016
- Tasked with calling projecting professional companies through phone to give them finance related required support.
- Providing information about ACH loan to respective USA business owners.
- Taking transfers of newcomers in team.
Education
Bachelor of Business Administration (BBA) - Marketing
IUB
Dhaka 05.2015 - 04.2020
Higher Secondary Certificate (H.S.C) - Business Studies
Bangladesh Nou Bahini School & College
Chittagong 01.2013 - 01.2020
S.S.C - Business Studies
Bangladesh Nou Bahini School & College
Chittagong 01.2007 - 12.2012
Skills
Strategic planning
Financial Management
Business Development
Business planning
Program oversight
Staff Management
Google Workspace
Consulting
Accomplishments
- First runner up in startup idea business plan competition
- I have completed a comprehensive bootcamp on Web Design and Web Developmentfrom Soft-Tech IT.
Additional Information
- Watching Movies Playing Cricket Research and writings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Co-Founder & COO
Hoolo Technologies Ltd
02.2021 - 12.2022
Founder & Head of Operations
Tele Muskereeres
01.2017 - Current
Sales Team Lead
Signature Channel INC
07.2016 - 01.2017
Customer Representative Officer
08.2015 - 06.2016
Bachelor of Business Administration (BBA) - Marketing
IUB
05.2015 - 04.2020
Higher Secondary Certificate (H.S.C) - Business Studies
Bangladesh Nou Bahini School & College
01.2013 - 01.2020
S.S.C - Business Studies
Bangladesh Nou Bahini School & College
01.2007 - 12.2012