Md. Ibrahim Khandaker
Customer Service Representative
Dhaka
Summary
Motivated and adaptable professional seeking an entry-level customer service representative role where I can apply my organizational skills, strong communication abilities, and commitment to delivering excellent customer support.
Overview
5
5
years of professional experience
1
1
Language
2
2
Years of higher secondary education
Work History
Office Assistant
China Petroleum Pipeline Engineering Company Ltd.
Dhaka, Bangladesh
04.2019 - 07.2024
- Answered and directed phone calls, ensuring excellent communication with clients and internal teams.
- Welcomed visitors and provided assistance, maintaining a professional and positive attitude.
- Facilitated communication between departments to resolve issues efficiently.
- Managed office supplies and equipment, ensuring smooth operations and timely support for staff.
Education
High School Diploma -
06.2012 - 08.2014
- Completed Coursework: English, and Business Studies.
Skills
Attention to Detail: Keen eye for detail to ensure accuracy in all tasks
Communication: Fluent in English and Bengali, with excellent verbal and written communication skills
Customer Service: Strong customer orientation with a focus on delivering exceptional service
Problem-Solving: Ability to think critically and resolve customer issues efficiently
Time Management: Skilled at prioritizing tasks and working independently
Adaptability: Willingness to learn new tools and technologies quickly
Teamwork: Ability to work collaboratively with team members to achieve common goals
Technical Skills: Proficient in using computers, email, and basic software like MS Office
Conflict Resolution: Ability to handle customer complaints and resolve issues effectively
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeLocation Preference
RemoteImportant To Me
Work from home optionCareer advancementLanguages
English
Upper intermediate (B2)
Timeline
Office Assistant - China Petroleum Pipeline Engineering Company Ltd.
04.2019 - 07.2024
Dhaka Imperial College - High School Diploma,
06.2012 - 08.2014