Md.Imran Hossan Bhuiyan
Executive Sales Auditor
Dhaka,Bangladesh
Summary
Market research and sales operations expert with extensive experience in client relationship management and sales audits. Proven ability to resolve customer issues and manage administration efficiently, with advanced skills in MS Office and Google Docs. Specializes in negotiation, report writing, and employee training, emphasizing business development and quality assurance. Fluent in English and Bengali, with comprehensive knowledge of B2B and B2C sales strategies and legal compliance.
Overview
4
4
years of professional experience
Work history
Executive Auditor
A.H. Khan & Co.
2024.09 - 2026.07
- Promoted from Junior Business Development Executive in recognition of strong performance.
- Verified sales transactions and customer information, identifying false or inaccurate details (including name, address, phone number, and email).
- Investigated flagged cases and followed up to confirm the authenticity of information submitted during the sales process.
- Monitored sales personnel for unauthorized cash transactions, ensuring strict compliance with the company's no-cash-handling policy.
- Reported audit findings to management to support compliance and maintain the integrity of the sales process.
Junior Business Development Executive
A.H. Khan & Co.
2024.03 - 2024.09
- Oversaw and supported corporate sales operations for Grameenphone, helping to meet and exceed sales targets.
- Developed and maintained strong relationships with existing clients, addressing issues promptly to maintain high satisfaction.
- Conducted market research to identify business opportunities and trends, providing insights to enhance sales strategies.
- Actively pursued new business opportunities through networking, cold calling, and industry events to expand the client base.
- Assisted in developing and executing strategic sales plans to achieve long-term business objectives.
Customer Service Executive
Grameenphone
2021.06 - 2022.02
- Provided technical assistance to customers, ensuring timely and effective resolution of issues.
- Supported clear, effective customer service and problem-solving communication.
- Developed proficiency in telecommunication and customer service software to enhance service delivery.
- Managed time efficiently to handle high volumes of customer inquiries, ensuring prompt and accurate responses.
Specialist, Call Centre
Genex Infosys
2020.08 - 2021.05
- Aligned call centre operations and team objectives with organizational goals to ensure efficient performance.
- Collaborated with other departments to enhance operational efficiency and optimize processes.
- Owned and managed client-critical metrics, driving the team to achieve and surpass benchmarks.
- Led the operations team in delivering service excellence and maintaining high customer support standards.
Education
BBA - Management Information Systems (MIS)
Sonargaon University
Dhaka /2022 - 2026.01
Diploma - Electronics
Dhaka Polytechnic Institute
SSC - Business Studies
Motijheel Model High School & College
Dhaka /2004 - 2012.01
Skills
- Market research and analysis
- Client relationship management
- Sales operations
- Customer issue resolution
- Administration management
- MS Office and Google Docs
- Time management and adaptability
- Teamwork and negotiation
- Report writing and proposals
- English and Bengali proficiency
- Negotiation skills
- Quality assurance auditing
- Corporate social responsibility
- Change facilitation
- Influential communication
- Ethics and sustainability
- Business development strategies
- Competitor analysis techniques
- Performance reviews and feedback
- Employee training and mentoring
- Crisis management strategies
- Market trend analysis techniques
- B2B sales expertise
- B2C sales strategies
- Legal compliance knowledge
- Hiring and onboarding processes
- Training and mentoring
- B2C sales
- B2B sales
- Hiring and onboarding
ADDITIONAL INFORMATION
- Extracurricular Activities: Volunteer, Sonargaon University Campus.
References
References available upon request.
Timeline
Executive Auditor
A.H. Khan & Co.
2024.09 - 2026.07
Junior Business Development Executive
A.H. Khan & Co.
2024.03 - 2024.09
Customer Service Executive
Grameenphone
2021.06 - 2022.02
Specialist, Call Centre
Genex Infosys
2020.08 - 2021.05
SSC - Business Studies
Motijheel Model High School & College
/2004 - 2012.01
Diploma - Electronics
Dhaka Polytechnic Institute
BBA - Management Information Systems (MIS)
Sonargaon University
/2022 - 2026.01