Md Ismail Hossan
Chittagong
Summary
Dynamic, goal-oriented professional dedicated to promoting excellence and producing significant outcomes. Competent in teamwork, leadership, and critical thinking, with a strong emphasis on ongoing development and innovation. Committed to connecting individual strengths with organizational success, in order to create a long-lasting effect.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Islami Bank Agent Banking
kawkhali, Rangamati
06.2025 - Current
- Achieved consistently high customer satisfaction ratings.
- Resolved 90% of customer issues on the first interaction, improving service efficiency.
- Maintained 100% compliance with banking policies and regulatory standards.
Manager
Mealmaster cloud kitchen
Chittagong
03.2024 - 05.2025
- Boosted kitchen efficiency: Led the team to increase kitchen efficiency by 35% over six months.
- Implemented a staff performance review system that boosted productivity by 30%.
Education
BBA - Hospitality And Tourism Management
Southern University Bangladesh
Chattogram, Bangladesh01-2024
Higher Secondary Certificate - Science
South Asian College Chattogram
08-2019
Secondary School Certificate - Science
Powapara Model High School
Kawkhali, Rangamati05-2017
Skills
- Customer service and support
- Conflict resolution strategies
- Performance management
- Customer relationship management
- Effective communication skills
- Team leadership
- Computer proficiency
- Problem solving
- Program management
- Flexible and adaptive
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Certification
- International English Language Testing System (score 6.5)
- Completed training on Entrepreneurship organized by Business Olympiad
Extracurricular Activities
- I worked as the president of the Hospitality Student Leadership Council from 2022 to 2024
- Worked as a media representative at the Red Crescent Society
- Successfully organized various events at the university
Timeline
Customer Service Officer
Islami Bank Agent Banking
06.2025 - Current
Manager
Mealmaster cloud kitchen
03.2024 - 05.2025
BBA - Hospitality And Tourism Management
Southern University Bangladesh
Higher Secondary Certificate - Science
South Asian College Chattogram
Secondary School Certificate - Science
Powapara Model High School
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