Md Jahidul Islam
Heavy Driver
Dhaka,Dhaka
Summary
Adept at enhancing delivery efficiency and excelling in customer service, my tenure at Grameenphone Limited showcased a remarkable driving record and proficiency in GPS route planning. Leveraging strong communication skills and strategic thinking, I significantly improved route efficiency and customer satisfaction, embodying teamwork and advanced navigation capabilities.
Overview
16
16
years of professional experience
1
1
Language
Work History
Driver
Grameenphone Limited
11.2008 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Reduced delivery times with careful planning and route optimization.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Improved route efficiency, leading to reduction in average delivery times.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Education
8pas -
Jalisha Shamimia Dakhil Madrasa
Dumki Patuakhali Skills
Shipping and packaging
Customer rapport
Order picking and processing
Commercial driving
Transportation
City and non-city driving
Route logs
Materials transport
GPS and route planning
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Timeline
Driver
Grameenphone Limited
11.2008 - 06.2024
8pas -
Jalisha Shamimia Dakhil Madrasa