MD. Jahidul Islam Badhon
IT Support Engineer
Dhaka,Journalist Residential Area, Mirpur 11
Summary
Adept IT Support Engineer with a proven track record at Eastern IT., enhancing system performance and user satisfaction. Excelled in diagnosing and resolving complex technical issues, leveraging skills in PC component diagnostics and customer service. Achieved significant reductions in downtime, demonstrating exceptional problem-solving abilities and technical expertise.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Trust Computer& Service
Executive
Barisal, Barisal
01.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
IT Support Engineer
1000FiX Services Ltd.
09.2022 - 06.2025
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Eastern IT
Executive IT
Dhaka , Mirpur 2,60 Fit
08.2025 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Diploma In Engineering - Computer Engineering
08.2022
Secondary School Certificate (S.S.C) - Science
02.2018
Skills
Desktop support
Application support
Microsoft Outlook
Adobe and Adobe Flash
Technical issues analysis
PC component diagnostics
Issue troubleshooting
Technical Support
Customer service expert
Windows 10
Software diagnosis
Technical problem-solving
Additional Information
Name : MD. JAHIDUL ISLAM BADHON
Father’s Name : MD. JASHIM UDDIN
Mother’s Name : SEULI BEGUM
Date of Birth : 08 JULY 2002
Religion : MUSLIM
Nationality : Bangladeshi (by birth)
Marital Status : Unmarried
Height : 5ft. 8in
Present Address : Vill: Journalist Residential Area, Post Office: Mirpur TSO, Thana: Mirpur, District : Dhaka- 1216.
Permanent Address : Vill: Moddho Joynagar, Woard no: 04, Post Office: Joynagar, Upazila: Daulatkhan, District: Bhola-8301.
Timeline
Eastern IT - Executive IT
08.2025 - Current
IT Support Engineer - 1000FiX Services Ltd.
09.2022 - 06.2025
Trust Computer& Service - Executive
01.2021 - 01.2023
Barisal Govt. Polytechnic Institute. - Diploma In Engineering, Computer Engineering
Pachhim Joynagar Secondary School. - Secondary School Certificate (S.S.C), Science