MD. JAKARIEA AL RAHI

• Area of Expertise:
  ISP operations
  Duties/Responsibilities:
  Department of Infrastructure:
  • Strong leadership and people management skills.
  • Excellent knowledge of fiber optic network installation, maintenance, and troubleshooting. Underground and Overhead Fiber Networking.
  • Proven ability to manage vendors and contractors effectively.
  • Ability to work under pressure and meet tight deadlines
  • Lead the team by assigning tasks, monitoring progress, and providing support when needed to ensure task completion.
  • Manage and design transmission networks, ensuring high availability and improved quality.
  • Maintain professionalism in interactions with clients and colleagues.
  • Provide training and technical support to team members.
  • Prepare reports and share updates with management and reporting authority.
  • Maintain accurate network documentation and resolve issues efficiently.
  • Deliver multi-vendor solutions based on customer or project requirements.
  • Prepare project and implementation plans.
  • Manage relationships with third-party vendors and ensure proper client service and support.
  • Implement new networks and enhance existing infrastructures.
  • Evaluate new infrastructure devices and technologies to recommend cost-effective and efficient solutions.
  • Oversee power, access, and maintenance of all POPs (Points of Presence).
  • Plan, design, and implement networks for new subscribers and POPs.
  • Maintain strong relationships with partner vendors and associated companies.
  
  Department of Transmission:
  (NTTN/IIG/Telco/ 3rd Party Operators) Lead the Team and Planning and designing transmission networks. And ensuring network availability all over Bangladesh by wired (Fiber) and wireless (Radio). Coordinate with NTTN/ IIGs/Last mile vendors about pricing, Implementation, termination, shifting, and agreement. Coordinate with the Accounts and Finance team regarding vendors billing issues (NTTN, IIGS, Last mile vendors). Issuing work order .and maintains the documentations. Coordinate with last mile vendors (3rd party) regarding Network operation increase & business development. Managing outages, SLA, uptime, service availability, and root cause analysis with NTTN/IIG/Last mile Operators. Coordinate with NTTN/IIG/Last mile vendor regarding Network transmission topology change if any special case.
  
  Department of Network Support:
  Providing leadership to the network support team. Assigning tasks to each team and follow up on tasks, if any team are cannot complete the tasks. Then join with that’s team and complete the tasks. Ensuring customer support and service maintaining good relations with customers. Provide training and support to the team. Providing reports as required by management. Providing regular updates to the reporting boss. Maintaining network documentation and resolving any issues efficiently.
  
  Department of Survey:
  Lead The Team and Analysis the Survey Requirements and Report. Ensuring the best Survey report and solution to the sells teams. If needed any physically visit to customer with Sales person then we will go there.
  Department of Project Management:
  Lead the Project Managements team and communicate to all department. Planning, scheduling, and managing the projects and Coordinating with project manager and team members on a regular basis to ensure that all tasks are being completed on time and within budget constraints.
  
  Department of Customer Support:
  Lead The Team. Providing Customer Support team technical training on network technologies, processes, and procedures and support. Customer problem managing and providing solutions to them within the desired time constrain Follow up on each trouble tickets that have been escalated to concerned teams until the issue is fixed. Preparing and Check the Monthly ISP Report for BTRC.
  
  Department of Sales/Billing/Administration:
  Assisting the sales team in sales and doing some sales myself. Contributing to the sale of company products. Assisting billing team in bill collection.

Area of Expertise:
Information technology, Network Engineer/ Network Administrator, Transmission.
Duties/Responsibilities:
Department of Infrastructure:
Lead the Team and Assigning tasks to each team and follow up on tasks, if any team are cannot complete the tasks. Then join with that’s team and complete the tasks. Managing and designing transmission networks. And ensuring network availability and improving network quality. Maintaining a professionalism with clients and colleagues. Providing training and support to the Teams. Providing reports as required by management. Providing updates to the reporting boss at all times. Maintaining network documentation And Resolving any problem efficiently. Providing Multi-Vendor solution depending on the customer/project requirement. Preparing implementation/Project plan. Maintain 3rd party vendors and client’s service and support. Implementing new networks and improving the existing networks. Analyze new infrastructure devices and technologies that are more convenient and cost-effective for organizations. Taking care of power, access, and maintenance of all pops. Network planning, design and implementation for incoming subscribers and POPs. Maintaining relationships with associate partner vendors and companies.

Department of Transmission:
(NTTN/IIG/Telco/ 3rd Party Operators) Lead the Team and Planning and designing transmission networks. And ensuring network availability all over Bangladesh by wired (Fiber) and wireless (Radio). Coordinate with NTTN/ IIGs/Last mile vendors about pricing, Implementation, termination, shifting, and agreement. Coordinate with the Accounts and Finance team regarding vendors billing issues (NTTN, IIGS, Last mile vendors). Issuing work order .and maintains the documentations. Coordinate with last mile vendors (3rd party) regarding Network operation increase & business development. Managing outages, SLA, uptime, service availability, and root cause analysis with NTTN/IIG/Last mile Operators. Coordinate with NTTN/IIG/Last mile vendor regarding Network transmission topology change if any special case.

Department of Network Support:
Providing leadership to the network support team. Assigning tasks to each team and follow up on tasks, if any team are cannot complete the tasks. Then join with that’s team and complete the tasks. Ensuring customer support and service maintaining good relations with customers. Provide training and support to the team. Providing reports as required by management. Providing regular updates to the reporting boss. Maintaining network documentation and resolving any issues efficiently. Department of Survey: Lead The Team and Analysis the Survey Requirements and Report. Ensuring the best Survey report and solution to the sells teams. If needed any physically visit to customer with Sales person then we will go there.

Department of Project:
Lead the Project Managements team and communicate to all department. Planning, scheduling, and managing the projects and Coordinating with project manager and team members on a regular basis to ensure that all tasks are being completed on time and within budget constraints.

Department of Customer Support:
Lead The Team. Providing Customer Support team technical training on network technologies, processes, and procedures and support. Customer problem managing and providing solutions to them within the desired time constrain Follow up on each trouble tickets that have been escalated to concerned teams until the issue is fixed. Preparing and Check the Monthly ISP Report for BTRC.

Department of Sales/Billing/Administration:
Assisting the sales team in sales and doing some sales myself. Contributing to the sale of company products. Assisting billing team in bill collection.

Area of Expertise:
Network Engineer/ Network Administrator
Duties/Responsibilities:
To deal with customer support, Operations and NOC issues of the company effectively and efficiently. Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel. Assign and manage the work load to shift personnel, as well as escalate resource constraints to Management. Oversee day to day NOC operations, escalations, ticketing and communications with all customers. Further develop process and procedures within the Operations and NOC. Update and maintain documentation associated with processes and procedures. Continuously improve and develop systems to proactively monitor the infrastructure we manage. Generate key reports for Management including but not limited to: system availability, service level agreements, and ticket resolution and customer issues.
Managing outages, SLA, uptime, service availability, root cause analysis.
Manage NOC and operations teams efficiently.
NOC and Operations team training.
Create team bonding.
Ensure customer satisfaction support.
Planning for the network expansion.
Network planning, Design and Implementation for upcoming Customers and POPs.
Creating good relationships with customers.
Problem Analysis and solve it correctly.
Reduce costing and increase company earnings on various aspects of the company.
Supervision of all purchase of network operation devices.
Cooperate with other teams for the company`s development
Create and implement daily work schedules.
Ensure proper use of manpower.
Ensure all teams proper duties.
Maintain NOC and operations team roster duty.
Visit client end with marketing person for develop our business.
Create a good environment for the best customer support and service.
Develop and manage shift schedules, assist in hiring, and develop personnel
Create processes for all day-to-day NOC operations and escalations.
Preparing BTRC reports regarding ISP & IIG on monthly basis as per BTRC’s instruction.
Checking & monitoring each NOC and operations team member’s attendance, leave cards & NOC rosters.
Arrange NOC and operations team meeting sessions each month for better understanding & output.
Customer problem managing and providing solutions to them within the desired time constrain.
Provide daily, weekly, monthly and annual reports according to management needs.
Radio Networking:
I have Good Experience about Radio link setup, configuration, Support & Maintenance & Monitoring.(Canopy, Air live, Airmax, Alverion, Apato, Nano Station, Rocket, Bullet, LOCO, Air grid, Nano Bridge, Mikrotik-Radio, Beliband, Piko, work with P2P And P2MP Mode.
Fiber Networking:
l have good Experience about Fiber Optic Network (pop setup, Fiber link Support & Maintenance. have knowledge About Underground & overhead Fiber Optic Network.Good Knowledge about Splicing Machine, OTDR and other Optical Fiber network related equipment.
MIKROTIK ROUTER Configuration:
Bandwidth Controller (Mikrotik) Basic Configure: IP aliases, Bandwidth Control, MAC restrict on IP, MRGT create, Essential firewall, Private IP NAT, Idle IP Lock, Operate, Monitoring & Maintenance, OS update.
Cisco Switch Configuration:
Switch reset and configure Vlan data base Create. Access port Create and Vlan Add/remove/change Trunk port Create and Vlan add/remove/Change Switch port Enable/disable Read/write mode user/password Create. Hostname Create. IP/subnet/GW setup http allow/not allow, Loop guard configure Data Networking:
Data connectivity with Cisco, Linksys, MikroTik (Layer-2, Layer-3) EoIP, and VPN (with pptp and sstp), Bonding.
Network Design: Good Knowledge about Network Design with Visio.
ROUTER Configuration:
Good Knowledge about all type of Router configuration, client support, TCP/ IP configuration, LAN, WAN. Mail configuration.

• To deal with customer support, Operations and NOC issues of the company effectively and efficiently.
• Supervise a 24x7 Network Operation Center’s (NOC) shift operations and personnel. Assign and manage the work load to shift personnel, as well as escalate resource constraints to Management.
• Oversee day to day NOC operations, escalations, ticketing and communications with all customers. Further develop process and procedures within the Operations and NOC. Update and maintain documentation associated with processes and procedures. Continuously improve and develop systems to proactively monitor the infrastructure we manage. Generate key reports for Management including but not limited to: system availability, service level agreements, and ticket resolution and customer issues.
• Managing outages, SLA, uptime, service availability, root cause analysis.
• Manage NOC and operations teams efficiently.
• NOC and Operations team training.
• Create team bonding.
• Ensure customer satisfaction support.
• Planning for the network expansion.
• Network planning, Design and Implementation for upcoming Customers and POPs. Creating good relationships with customers.
• Problem Analysis and solve it correctly.
• Reduce costing and increase company earnings on various aspects of the company. Supervision of all purchase of network operation devices.
• Cooperate with other teams for the company’s development
• Create and implement daily work schedules.
• Ensure proper use of manpower.
• Ensure all teams proper duties.
• Maintain NOC and operations team roster duty.
• Visit client and with marketing person for develop our business.
• Create a good environment for the best customer support and service.
• Develop and manage shift schedules, assist in hiring, and develop personnel
• Create processes for all day-to-day NOC operations and escalations.
• Preparing BTRC reports regarding ISP & IIG on monthly basis as per BTRC’s instruction. Checking & monitoring each NOC and operations team member’s attendance, leave cards & NOC rosters.
• Arrange NOC and operations team meeting sessions each month for better understanding & output.
• Customer problem managing and providing solutions to them within the desired time constrain. Provide daily, weekly, monthly and annual reports according to management needs.
• Radio Networking:
• I have Good Experience about Radio link setup, configuration, Support & Maintenance & Monitoring.(Canopy, Air live, Airmax, Alverion, Apato, Nano Station, Rocket, Bullet, LOCO, Air grid, Nano Bridge, Mikrotik-Radio, Beliband, Piko, work with P2P And P2MP Mode.
• Fiber Networking:
• I have good Experience about Fiber Optic Network (pop setup, Fiber link Support & Maintenance. have knowledge About Underground & overhead Fiber Optic Network.Good Knowledge about Splicing Machine, OTDR and other Optical Fiber network related equipment.
• MIKROTIK ROUTER Configuration:
• Bandwidth Controller (Mikrotik) Basic Configure: IP aliases, Bandwidth Control, MAC restrict on IP, MRGT create, Essential firewall, Private IP NAT, Idle IP Lock, Operate, Monitoring & Maintenance, OS update.
• Cisco Switch Configuration:
• Switch reset and configure Vlan data base Create. Access port Create and Vlan Add/remove/change Trunk port Create and Vlan add/remove/Change Switch port Enable/disable Read/write mode user/password Create. Hostname Create. IP/subnet/GW setup http allow/not allow, Loop guard configure Data Networking:Data connectivity with Cisco, Linksys, MikroTik (Layer-2, Layer-3) EoIP, and VPN (with pptp and sstp), Bonding.
• Network Design: Good Knowledge about Network Design with Visio.
• ROUTER Configuration:
• Good Knowledge about all type of Router configuration, client support, TCP/ IP configuration, LAN, WAN. Mail configuration.
• Area of Expertise: IT System Management
• Duties/Responsibilities:
• Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
• Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.

• Area of Expertise:
  IT System Management, Network Engineer/ Network Administrator, Telecommunication Engineer.
  Duties/Responsibilities:
  Data connectivity with Cisco,Linksys,MikroTik ( Layer-2,Layer-3 And Layer-2.5) EoIP, Bonding,Network Design With Microsoft Visio,Radio links, Router configuration, client support , TCP/ IP configuration,LAN, WAN, VLAN, VPN (IPSec), DHCP, DNS, Mail configuration, Fiber Splice & OTDR Test of Fiber Optic, Fiber Optic Network implementation & Installation ,Operating OTDR, , Operating Power Meter. Fiber Optic Support & Maintenance. Maintenance of Underground network, Supervision, analyzing the survey report of underground Fiber Network. Radio Installation, Radio configuration.

• Area of Expertise:
  Network Engineer/ Network Administrator
  Duties/Responsibilities:
  Data connectivity with Cisco,Linksys, MikroTik ( Layer-2,Layer-3 And Layer-2.5) EoIP, Bonding, Network Design With Microsoft Visio, Radio links, Router configuration, client support , TCP/ IP configuration, LAN, WAN, VLAN, VPN (IPSec), DHCP, DNS, Mail configuration, Fiber Splice & OTDR Test of Fiber Optic, Fiber Optic Network implementation & Installation ,Operating OTDR, , Operating Power Meter. Fiber Optic Support & Maintenance. Maintenance of Underground network, Supervision, analyzing the survey report of underground Fiber Network. Radio Installation, Radio configuration.

Area of Expertise:

Duties/Responsibilities:
Fiber And Radio, Networking.
1. Data connectivity with Cisco, Linksys, MikroTik (Layer-2, Layer-3 And Layer-2.5) EoIP,VPN(with pptp And sstp), Bonding
2. Good Knowledge about Mikrotik, Mikrotik Router configuration, others Router configuration client support, TCP/ IP configuration, LAN, WAN. Mail configuration.
3. Fiber Optic Support & Maintenance. Underground & overhead Fiber Optic Network. Maintenance of Underground network (Banglalink & Citycell Project).
4. Radio configuration, Support & Maintenance, (Canopy, Airlive, Airmax, Alverion, Apato, Nano Station M2/M5, Bullet, LOCO-M2/M5) work with P2P And AP/SM, Mode.
5. Fiber Splice & OTDR Test of Fiber Optic, Operating OTDR, Cable Laying, Operating Power Meter, Cable Test.
6. Good Knowledge about fiber splicing and OTDR, Power Meter Machine.
7. Network Design with Visio.

• Area of Expertise:
  Graphic Design, Office Management, Telecommunication Engineer
  Duties/Responsibilities:
  1. Fiber Optic Support & Maintenance. (Banglalink & Citycell Networking) Underground.
  2. Fiber Splice & OTDR Test of Fiber Optic, Operating OTDR, Cable Laying, Operating Power Meter.
  3. Maintenance Office System.
  4. Software, Hardware & Networking Support.
  5. Train up (MS Office application courses With Front page, Adobe Photoshop, Adobe Illustrator, and Video Editing. Internet Browsing & E-mail. Computer hardware & Software Trouble shooting. Ref: Vol-1, Vol-2 with Server Based Networking.

• Area of Expertise: Education Administration/ Management, Education Marketing, Teaching/ Training.
• Duties/Responsibilities:
• 1. Maintenance Office System.
• 2. Software, Hardware & Networking Support.
• 3. Train up (MS Office application courses With Front page, Adobe Photoshop, Adobe Illustrator, and Video Editing. Internet Browsing & E-mail. Computer hardware & Software Trouble shooting. Ref: Vol-1, Vol-2 with Server Based Networking.
• Area of Expertise: Duties/Responsibilities:
• Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
• Aligned IT solutions and deliverables with company strategic vision.