MD JAMIR HOSSEN
Manager
House-36, Road-04, Block-E, Mirpur-12, Dhaka
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Manager
RipStop
House-01, 7th Floor, Road-03
01.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
Call Centre Executive
NTRENZ
Sector-10, House-04, Uttara
01.2015 - 01.2018
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Managed high call volume, maintaining a professional demeanor and ensuring accurate information was relayed to customers.
- Improved customer satisfaction by providing timely and efficient resolutions to inquiries.
- Developed process controls and metrics for daily management of call center.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Education
MBA - Management
Govt Titumir College
Mohakhali, Dhaka , Bangladesh 01.2013 - 01.2017
BBA - Management
Govt Titumir College
01.2010 - 01.2012
HSC - Business Studies
Rajapur Ideal School
Chougacha, Jashore 01.2017 - 01.2018
SSC - Business Studies
Rajapur Ideal School
Chougacha, Jashore 01.2005 - 01.2010
Skills
Team leadership
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Customer relationship management (CRM)
Documentation and reporting
Complex Problem-solving
Sales techniques
Workreferences
Nizam Uddin, Cash Officer, Dhaka Bank Ltd, Sonargaon Janapath Road, Uttara, Brother, +8801932684877
Training
Sayed Computer Academy, Ms Excel, Ms Office, Type in Bangla and English, Photoshop, Vashantek Bazar Road, Mirpur-14
Personal Information
- Father's Name: Md. Abu Bakka Siddique
- Mother's Name: Ayasha Begum
- Blood Group: AB+
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Timeline
Manager
RipStop
01.2019 - Current
HSC - Business Studies
Rajapur Ideal School
01.2017 - 01.2018
Call Centre Executive
NTRENZ
01.2015 - 01.2018
MBA - Management
Govt Titumir College
01.2013 - 01.2017
BBA - Management
Govt Titumir College
01.2010 - 01.2012
SSC - Business Studies
Rajapur Ideal School
01.2005 - 01.2010
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