Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
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Md. Johurul Alom Hredoy Shikder

Md. Johurul Alom Hredoy Shikder

Dhaka,Bangladesh

Summary

Dynamic Call Center Supervisor at SL Indigo Security Service Ltd. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in data analysis and team building, I successfully implemented training programs that elevated service quality, fostering a motivated workforce and improving efficiency across departments.

Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Dedicated to optimizing times and service quality with a collaborative and analytical approach. Proficient in typical customer needs, behaviors and preferences, as well as recordkeeping requirements and performance strategies. Educates agents on call control and enhancing customer experiences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Call Center Supervisor

Hredoy Shikder
Dhaka, Bangladesh
06.2025 - Current
  • Resolved escalated customer complaints in a timely manner.
  • Collaborated with other departments to develop solutions for customer needs.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Developed processes and systems to improve efficiency within the department.
  • Identified areas where additional training was needed among existing staff members.
  • Implemented strategies to improve customer satisfaction levels.
  • Facilitated communication between departments to resolve problems quickly.

Model

Handloom
Dhaka
02.2024 - 12.2024
  • Demonstrated a variety of looks such as casual, dressy, sporty. during photoshoots.
  • Created unique poses and expressions to capture attention from viewers.
  • Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
  • Maintained a positive attitude while working long hours under challenging conditions at times.
  • Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
  • Provided input regarding poses or styling if requested by client or photographer.

Pencil Sketch Artist

own
Dhaka
01.2009 - 12.2024
  • Translated customer ideas into visually appealing works of art using various drawing tools.
  • Communicated effectively with clients throughout the design process to ensure satisfaction with final results.
  • Assisted in selecting suitable paper types for individual projects depending on client requirements.
  • Applied knowledge of anatomy when creating human figures in sketches.

Photographer

Handloom
Dhaka
01.2024 - 11.2024
  • Deliver quality products within deadlines established by clientele.
  • Assist in planning setup of shoots including location scouting.
  • Work closely with editors and designers to create desired effects in post production editing.
  • Compose creative shots from different angles that are visually appealing.
  • Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
  • Edit photos using Adobe Photoshop and other software applications.
  • Create portfolios for clients to showcase work.
  • Provide direction to models and subjects throughout photoshoots while capturing natural expressions.

Education

Bachelor of Science - B.Sc.

BGMEA University Of Fashion And Technology
Turag
11-2025

Associate of Science - HSC

Tejgaon College
Farmgate
01-2018

Associate of Science - SSC

Cambrian School And College
Bashtola
01-2016

Skills

  • Customer service
  • Data analysis
  • Project management
  • Team building
  • Visual merchandising
  • Creative problem solving
  • Reporting skills
  • Staff motivation
  • Documentation expertise
  • Document management
  • Technical support
  • Customer service focus
  • Adaptability and flexibility
  • Problem-solving
  • Excellent communication
  • Vendor relationships
  • Multitasking
  • Public speaking
  • Adaptability
  • Leadership development
  • Interpersonal communication

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2

Affiliations

  • Photography
  • Videography
  • Modeling
  • Coordinating
  • Sourcing
  • Sketching
  • Basic Excel
  • Ms Word
  • Microsoft Office

Certification

  • SSC
  • HSC
  • B.Sc.
  • Spoken English (Saifur's)

Timeline

Call Center Supervisor

Hredoy Shikder
06.2025 - Current

Model

Handloom
02.2024 - 12.2024

Photographer

Handloom
01.2024 - 11.2024

Pencil Sketch Artist

own
01.2009 - 12.2024

Bachelor of Science - B.Sc.

BGMEA University Of Fashion And Technology

Associate of Science - HSC

Tejgaon College

Associate of Science - SSC

Cambrian School And College

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Md. Johurul Alom Hredoy Shikder