Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Training
Generic
MD KAMAL HOSEN

MD KAMAL HOSEN

Dhaka

Summary

Currently working HSBC as an Executive officer Under Gulshan Branch of specialized experiences in cash management and team leadership. Proven ability enhancing operational efficiency and ensuring compliance while delivering exceptional customer service. Adept at handling multiple teller station assignments with the highest degree of accuracy and speed committed to support and promoting excellent customer services and making smooth operations. Highly motivate individual with result-oriented approach and persistent in pursuit of excellence from a business and organizational standpoint. Believes in service excellence, commitment, and teamwork.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Executive Officer

HSBC
10.2013 - Current
  • Cash Management, Fund transfer, Term deposit opening, BEFTN, RTGS, Business, Pay order issuance, Demand draft, Student file opening. Govt. Bond processing.
  • Manage customer cash/cheque transactions and support full vigilance to prevent any untoward incidents.
  • Maintenance of cash registers, key combination register, Daily CCTV checking and record keeping.
  • Dual control and day-end reconciliation of review of cash, prize bond and other stationary.
  • Remain up to date with potential risks / fraudulent activities around the teller activities and exercise proper caution.
  • Create awareness of alternate channels and educate customers toward better use of those channels.
  • Work in a team to ensure customer queues are effectively manage and waiting time reduced.
  • Engage with the RM/SRM where right to address specific customer needs found.
  • Daily, weekly monthly and quarterly reporting to concern department and proper record keeping.
  • Daily reconciliation security item, like Debit card, Casher order leaf, ATM PIN, Cheque book. Govt bond.
  • Returned clearing Cheque.
  • Assess customer needs wherever possible and generate leads for future follow up by Personal Bankers /Sales Officers.
  • Ensure customer issues at the teller area are promptly raise to relevant stakeholders for resolution.
  • Deliver fair outcomes for our customers and ensure own conduct supports the orderly and transparent operation of financial markets.
  • Maintain HSBC internal control standards, including the prompt implementation of internal and external audit points together with any issue raised by external regulators.
  • Maintain and develops awareness among staff of operational risks and minimize the likelihood of its occurrence, implements and sees Group compliance policy.
  • Duties/Responsibility: (Current Position, Executive Officer)

Sales Associate

HSBC
11.2010 - 09.2013
  • Identifying SELECT (Priority) customers and hunting assets and liabilities
  • Establish client profile and follow up on potential clients.
  • Maintaining relationship with existing client.
  • Promoting HSBC Product & Supplying information about HSBC product.
  • Proper Knowledge to HSBC Product.
  • Duties / Responsibility: (Role of HSBC Sales Associate)

Sales Officer

EBL
05.2010 - 10.2010
  • Finding EBL customers and hunting assets and liabilities
  • Establish client profile and follow up on potential clients.
  • Maintaining relationship with existing client.
  • Proper knowledge to EBL product and promoting supplying information to customer.
  • Duties / Responsibility: (Role of EBL Sales Officer)

Product Marketing Officer

DBH
03.2009 - 04.2010
  • Finding DBH customers and hunting liabilities
  • Establish client profile and follow up on potential clients.
  • Maintaining relationship with existing client.
  • Promoting DBH Product & Supplying information about DBH product.
  • Duties / Responsibility: (Role of DBH Product Marketing Office)

Education

B.Com Hon’s - Management

Govt. Rajendra Collage, National university
01.2007

Master’s of Business Studies - Management

Dhaka Collage, National University
01.2006

Skills

  • Improving financial workflow

Accomplishments

  • Awarded for “Best Idea on the Spot” 2013.
  • Performance: 2024 “Outstanding Performer”
  • Performance: 2023 “Good Performer”
  • Performance: 2022: “Top Performer”
  • Performance: 2021: “Strong Performer”

Certification

I, there undersigned, hereby, declare that I will manage any incorrect information provided here and any misstatement described here may disqualification for dismissal, if employed.

Timeline

Executive Officer

HSBC
10.2013 - Current

Sales Associate

HSBC
11.2010 - 09.2013

Sales Officer

EBL
05.2010 - 10.2010

Product Marketing Officer

DBH
03.2009 - 04.2010

Master’s of Business Studies - Management

Dhaka Collage, National University

B.Com Hon’s - Management

Govt. Rajendra Collage, National university

Training

  • NI Act 1889 (2 Days from BIBM)
  • AML Training (Days)
  • Completed HSBC all E-learning.
  • Customer Relationship Management in Banks (CRM) 3 Days BIBM
  • Bangladesh Anti Money Laundering Act, Anti-Terrorism & Financing Act and Central Bank Circulars. (Online training)
  • Global Mandatory Training – Protecting ourselves. Circulars. (Online training)

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MD KAMAL HOSEN