MD. Likhon Bepari
613/1 Fire road West Shewrapara Mirpur Dhaka 1216
Summary
Technical Specialist with experience in IT hardware support, installation, maintenance, and troubleshooting. Currently working at 1000FiX Service Ltd, providing hardware support for leading brands including Dell, HP, Lenovo, and GIGABYTE. Experienced in delivering on-site technical support for the HP project at Singapore Airlines and the Dell hardware support project at icddr,b. Skilled in diagnosing hardware issues, replacing components, performing preventive maintenance, and ensuring high levels of customer satisfaction through efficient technical support and problem resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Specialist
1000FiX Service Ltd
Dhaka, Bangladesh
06.2021 - Current
- Provide IT hardware and technical support.
- Troubleshoot desktop, laptop, and printer issues.
- Install and configure hardware and software.
- Support Dell, HP, Lenovo, and GIGABYTE devices.
- Perform hardware maintenance and replacement.
- Resolve user technical issues and service tickets.
- Provide on-site support for client projects.
- Maintain IT equipment and asset records.
- Ensure smooth operation of IT systems and devices.
Technical Specialist
PC Care & Engineering Ltd.
Dhaka, Bangladesh
01.2021 - 04.2021
- System Support Engineer | IT Hardware & Technical Support Specialist | Troubleshooting | End-User Support | Network & System Maintenance
Education
Bachelor of Science - BSC in EEE
University of Scholars
40-Kemal Ataturk Ave, Banani, Dhaka-121301-2026
Diploma of Higher Education - Diploma in Engineering
Kurigram Polytechnic Institute
Kurigram01-2020
Certificate of Higher Education - SSC (Science)
Bharatkhali High School
Bharatkhali , Shaghata, Gaibandha01-2016
Skills
- Network configuration
- Incident analysis
- Enterprise system monitoring
- Technical support
- Customer service
- System troubleshooting
- Team collaboration
- Hardware Maintenance
- Operating systems knowledge
- System diagnostics
- Troubleshooting proficiency
- Hardware troubleshooting
- Effective communicator
- Technical presentation
- Hardware diagnosis
- Active Directory
- System administration
- DevOps
- Technical issues analysis
- Microsoft Azure
- Desktop support
- Virtual ICT support
- Customer support needs assessment
- Application installation
- Technical leadership
- Customer service expert
- Microsoft 365 administration
- Server maintenance
- Remote support tools
- Hardware upgrades
- Virtualization technologies
- ICT training management
- IT infrastructure development
- Operational efficiency
Languages
English
Upper Intermediate
B2
Bengali
Proficient
C2
Hindi
Elementary
A2
Certification
- Designing and Implementing Microsoft DevOps Solutions
- Azure Developer Associate
- Microsoft Azure Administrator Certification
- CCNA
- MikroTik Certified Network Associate
- MikroTik Certified Routing Engineer
- MikroTik Certified Security Engineer
- Server Administrator
References
- Ullas Kumar Dhar
- 1000FiX Service Ltd.
- Head of Technical Operations
- Mobile: +8801799970272
- Email: ullas.dhar2012@gmail.com
Accomplishments
- Successfully provided IT hardware support for multiple enterprise client environments with minimal downtime.
- Delivered onsite technical support for major projects including Dell and HP infrastructure support.
- Resolved hardware and technical issues efficiently, improving end-user satisfaction.
- Maintained consistent service quality in supporting desktop, laptop, and peripheral devices.
- Contributed to smooth IT operations through effective troubleshooting and preventive maintenance.
- Supported large-scale corporate clients, including international and healthcare sector projects.
- Improved response time and service ticket resolution through effective problem-solving skills.
Timeline
Technical Specialist
1000FiX Service Ltd
06.2021 - Current
Technical Specialist
PC Care & Engineering Ltd.
01.2021 - 04.2021
Bachelor of Science - BSC in EEE
University of Scholars
Diploma of Higher Education - Diploma in Engineering
Kurigram Polytechnic Institute
Certificate of Higher Education - SSC (Science)
Bharatkhali High School