MD Mazharul Islam
Dhaka
Summary
Dynamic leader with extensive experience at City Bank PLC, excelling in regulatory compliance and risk management. Proven track record in strategic planning and team leadership, driving significant improvements in customer satisfaction and operational efficiency. Adept at data analysis and fostering collaboration, consistently delivering innovative solutions to complex challenges.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
4013
4013
years of post-secondary education
1
1
Certification
Work History
Head of Branch Governance
City Bank PLC
Dhaka
09.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
Associates Manager MIS
Brac Bank PLC
Dhaka
04.2015 - 09.2019
- Led a team to enhance customer service processes and improve client satisfaction.
- Developed and implemented operational strategies to increase branch efficiency and productivity.
- Managed staff training programs to ensure compliance with banking regulations and policies.
- Coordinated cross-departmental projects to streamline communication and workflow solutions.
- Facilitated performance reviews to guide employee development and improve team dynamics.
- Oversaw financial reporting processes to ensure accuracy and timely submissions.
- Implemented risk management protocols to safeguard bank assets and customer information.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Analyzed market trends and competitor activity to inform business strategy.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Accounts Manager
Al-Hassan Group
Dhaka
10.2012 - 04.2015
- Managed client accounts and maintained strong relationships with key stakeholders.
- Coordinated financial reporting and ensured compliance with company policies.
- Developed strategic plans to optimize resource allocation and improve efficiency.
- Analyzed market trends to inform decision-making and account strategies.
- Facilitated regular meetings to discuss account performance and project updates.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Maintained updated records of all assets owned by the company.
- Supervised junior staff in daily accounting operations.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
- Ensured accuracy of general ledger postings by reconciling accounts periodically.
- Advised senior management on best practices for improving profitability.
- Coordinated external audit activities by providing necessary information to auditors in a timely manner.
- Analyzed financial data to identify trends, variances, discrepancies, or opportunities for improvement.
- Developed reports that provided key insights into the company's financial performance.
- Managed relationships with banks and other third parties involved in finance matters.
- Improved year-end inventory audit process to increase accuracy.
- Analyzed financial data to identify potential areas of cost savings or revenue enhancement.
- Created detailed forecasts for cash flow planning purposes.
- Performed month-end closing activities such as accruals and amortizations.
- Identified cost savings through process improvement initiatives.
- Developed and implemented financial policies and procedures to ensure accurate accounting records.
- Developed successful customer relationships to boost sales opportunities.
- Collaborated with sales team to determine best ways to drive market share.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Established strong relationships with decision-makers and influencers within client organizations.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Recognized security risks to properly handle situations.
Factory Audit Officers
Akij Group
Jashore
01.2010 - 09.2012
- Conducted internal audits to ensure compliance with regulatory standards.
- Reviewed financial statements for accuracy and completeness.
- Evaluated risk management processes and identified areas for improvement.
- Prepared detailed reports on audit findings and recommendations.
- Assisted in developing audit plans based on organizational goals.
- Maintained up-to-date knowledge of industry regulations and trends.
- Prepared detailed audit reports outlining findings and recommendations.
- Reviewed financial statements and documents for accuracy.
- Verified that transactions were properly authorized, recorded, classified, summarized, analyzed, and reported accurately.
- Assessed the adequacy of internal controls to ensure protection of assets against fraud or misappropriation.
- Monitored compliance with Generally Accepted Accounting Principles.
- Assisted management in implementing corrective actions based on audit findings.
- Investigated discrepancies in financial records, transactions, and procedures.
Education
MBS - Accounting
National University
Khulna , BG 01.2009 - 12.2009
Bachelor of Business Studies - Accounting
National University
Khulna , Bg 07.2004 - 12.2008
Nowaoara Model College
Jashore , BgNowaoara Model School
Jashore, BG Skills
- Regulatory compliance
- Risk management
- Financial analysis
- Process optimization
- Team leadership
- Conflict resolution
- Strategic planning
- Project coordination
- Data analysis
- Continuous improvement
- Performance assessment
- Effective communication
- Training and development
- Problem solving
- Organization and time management
- Team building
- Analytical
- Multitasking
- Computer skills
- Analytical thinking
- Collaboration
- Verbal communication
- Supervision and leadership
- Teamwork and collaboration
- Microsoft office
Languages
Bangla
First Language
English
Upper Intermediate (B2)
B2
Certification
- Lean Thinking
Accomplishments
- Regulatory reporting
- Foreign currency training
- Process Simplify
- Project completed
- Sustainable Finance
- Conference organized
References
References available upon request.
Timeline
Head of Branch Governance
City Bank PLC
09.2019 - Current
Associates Manager MIS
Brac Bank PLC
04.2015 - 09.2019
Accounts Manager
Al-Hassan Group
10.2012 - 04.2015
Factory Audit Officers
Akij Group
01.2010 - 09.2012
MBS - Accounting
National University
01.2009 - 12.2009
Bachelor of Business Studies - Accounting
National University
07.2004 - 12.2008
Nowaoara Model College
Nowaoara Model School